Sleep Number Corporation

Initial Business Response /* (1000, 9, 2015/12/18) */
December 19,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr***
We sincerely apologize to Mr*** for the delays he experienced in reaching out
to our company regarding his deliveryWe understand that this was a tremendous inconvenience and appreciate his patienceMr***'s bed was delivered December 16,
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2015/09/24) */
September 24,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs***
Mrs***'s complaint was discussed and resolved today with mutual
satisfactionWe apologize to Mrs*** for any inconvenience
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Administrator
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business has agreed to give me a full refund

Initial Business Response /* (1000, 5, 2015/08/06) */
August 6,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms***
Ms***'s complaint was resolved on August 3, We sent our Home Delivery
team to pick up the incorrect mattress originally shipped to Ms*** in errorWe understand Ms***'s extreme frustration and we are very sorry for the inconvenienceWe have credited Ms***'s credit card for the shipping cost or $as a token of our apologies
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */

Initial Business Response /* (1000, 11, 2016/01/21) */
January 20,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs***
We sincerely apologize to Mr& Mrs*** for the delays they experienced in
reaching out to our company regarding their warranty orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which affected their order and deliveryTheir bed was delivered on December 17, and the technician reported that the adjustable base was not operating properlyA new adjustable base is scheduled to be delivered on January 23, We understand that this was a tremendous inconvenience and appreciate their patienceWe did apply an appeasement to their Synchrony account as a token of our apologies
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 13, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While my husband and I appreciate their accountability, we do not feel that their "appeasement" of $is enoughYes, the bed is finally being delivered, but it's a month and a half after the original bed was delivered and the customer service has been horribleWe will never recommend a Sleep Number bed to anyone based on this whole experienceDon't get me wrong, the bed is very comfortable, but everything we've dealt with washes it outI spent yrs in customer service in a call center; first as a CSR, then as a supervisor and finally as an instructor and in all that time, I have never experienced anything like thisI spoke to Customer Service today regarding all of the emails I've received about our order and she was the nicest person I've dealt with and she agreed with me that we deserve more from the companyWe feel we deserve a larger creditThis bed is NOT worth the value and believe me, I will tell everyone I know

Initial Business Response /* (1000, 10, 2015/10/02) */
October 2,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr***
Mr***'s complaint was discussed and resolved today on October 2, 2015, with
mutual satisfaction
We apologize to Mr*** for any inconvenience and wish him wellPlease contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 12, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Thursday, October 8, Customer Service Representative "Kathy" called to respond to my husbands call earlier regarding this $refund due usShe admitted that this amount was erroneously placed in the Synchrony Financial account instead of our personal credit card accountThis happened AFTER Customer Service Representative "Marna" called on October 1st requesting our account number so that the refund could be placed in the account in 24-hoursWhen I suggested that the company apparently did not know what they were doing "Kathy" was impertinent, flippant, and completely disrespectfulShe said this could not even begin to be taken care of until Monday at the earliestNot only has this not been resolved, but we continue to be insulted with misrepresentationsPromised call-backs are never made, promised dates for the refund come and goWe continue to find no satisfaction with Customer Service
Final Business Response /* (1000, 16, 2015/10/22) */
October 22,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr***
Mr***'s credit for $was submitted to his Visa on October 19,
This is not our mode of operationWe sincerely apologize to Mr& Mrs*** for the delay and huge inconveniencePlease contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst
Final Consumer Response /* (2000, 18, 2015/10/23) */

Revdex.com:Re: complaint ID *** Thank you for submitting my complaint to Sleep Number CompanyIt sounds like they are working to resolve my complaint, however it is not entirely completedSleep Number Company still needs to notify Trident Asset Management and Orion Portfolio Services that I do not owe any money because Sleep Number incorrectly sent my "debt" to themI also want Sleep Number Company to write me a letter stating that I do not owe them any moneySincerely,*** ***

Initial Business Response /* (1000, 8, 2015/12/23) */
December 23,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms***
We sincerely apologize to Ms*** for the delays she has experienced in
reaching out to our company regarding the return of her mattressMs*** will receive a call within the next week to schedule the piof her mattressWe understand that this has been a tremendous inconvenience and truly appreciate her patience
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 15, 2016/01/07) */
On Dec 15, Sleep Number picked up the defective mattress; they also took the pump that operates the adjustable baseThe frame is no longer adjustableThey charged me $for the adjustable base that isn't refundableSleep Number needs to replace the pump to make the base adjustable or refund me $plus the amount of the mattress that I haven't received any information in regards to when I will be reimbursed for the defective mattressPlease assist me with getting a full refund for the mattress and adjustable base or refund for the mattress and the replacement of the mechanical part to make the base adjustableI can be at ***@yahoo.com, (703) *** (home), or (301) *** (work)Your assistance with this matter is appreciated
Final Business Response /* (4000, 21, 2016/01/29) */
January 28,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Ms***
Again, we're sorry for the delays Ms*** experienced in reaching out to our company regarding the return of her mattressMs***'s mattress was picked up on December 29, and her Visa was refunded on December 31st
There is no pump in the FlexFit adjustable base and there would be no reason for the technicians to touch the motorIf Ms*** has a warranty concern, she can call Leggett & Platt (L&P), the manufacturer and warrantor of her adjustable base at (800) ***L&P have local technicians who can replace the motor under the terms of her limited warranty and they are very prompt
We're sorry the mattress did not work out for Ms*** and wish her well
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 8, 2015/11/19) */
November 19,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr***
We sincerely apologize to Mr*** for the delays he has experienced in reaching
out to our customer service and home delivery teamsWe understand that this has been an inconvenience and appreciate his patienceI am so happy to say that Mr***'s beds are scheduled to be delivered tomorrow
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 10, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they confirmed the order tomorrow and also today afternoon
today at 7:PM, they called and cancelled and said that they had no clue where the mattresses were
issue #2: the rep promised $appeasement refundthe same was promised times earliereach time, they promised to email the invoice and also apply the refundnow, the rep said that there is no appeasement fee that has been applied EVERI again asked her to email the invoice with the refund, no emails yetTill Date, I've not received even a single email from them
Final Consumer Response /* (3000, 18, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
all of them were not deliveredthe promises made at the store for free delivery are not honoredeach time, they tell a different story
Order still not fulfilled
Final Business Response /* (1000, 22, 2015/12/30) */
December 30,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr***
I spoke with Mr*** this morningWe are shipping Mr*** two Twin Modular Bases that were not delivered with the rest of his order on November 27thThe two bases will ship via UPS Next Day Air when they ship outWe have requested a Home Delivery team to assemble the bases if Mr*** choosesSince the Home Delivery team may a considerable amount of time to schedule a date, we have left this option up to Mr*** to decide
Again, we sincerely apologize to Mr& Mrs*** for the delays they experienced in getting their three bed sets deliveredWe understand that this has been a tremendous inconvenience and appreciate their patienceAs a token of our apologies, we just credited Mr***'s financed account for an additional $500.00, for a total of $in appeasements ($to his Synchrony account and $to his Visa)
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst

I am rejecting this response because:
At this point whether we receive money back or not we just want people to know the kind of business they are dealing withI know this company is ok with how the "agent" spoke to my wife is unacceptableBeing sarcastic and not letting my wife completely finish what she was saying is just rude and unbusiness likeOnce this bed is picked up we don't care to have anything to do with this company after the refund

Initial Business Response /* (1000, 8, 2015/12/16) */
December 16,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms***
We sincerely apologize to Ms*** for the delays she experienced in reaching
out to our company regarding her deliveryWe understand that this was a tremendous inconvenience
Ms***'s upgraded cMattress and Modular Base are scheduled to be delivered on December 23,
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 8, 2015/12/16) */
December 16,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr***
We sincerely apologize to Mr*** for the delays he experienced in reaching out
to our company regarding his refundWe understand that this was a inconvenienceMr***'s Synchrony account was credited for $on December 2,
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 10, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:
New sheets wont help my wife she has Alzheimer's and it is hard for her to sleep on the floor

Initial Business Response /* (1000, 10, 2015/09/10) */
September 10,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr***
Our records indicate that Mr*** purchased one Sleep Number(r) mLE King
Mattress and Base, a Total Protection Mattress Pad, two pillows and Home Delivery & SService at one of our retail stores on December 2, Mr***'s order totaled $3,and was financed through Synchrony Financial (formally GE Capital)
Mr*** completed a finance application at the storeAt the bottom of the front page of the application, it stated, "PLEASE READ THE ATTACHED GE CAPITAL RETAIL BANK CREDIT CARD ACCOUNT AGREEMENT BEFORE SIGNING THIS APPLICATION." The Credit Card Account Agreement is detailed information including a very easy-to-understand description of Mr***'s finance plan in the "How Special Promotional Offers Work" sectionIt also reassures the applicant that "there will be information on your billing statement about how long it will take to pay off your account if you only make the minimum payments" and "pay your promotional balance in full before the end of the promotional period to avoid interest." Mr*** was provided his Credit Card Account Agreement at the store and an additional copy of the Credit Card Account Agreement was mailed to him with his first billing statementEvery monthly billing statement Mr*** received outlined a Promotional Purchase Summary that included his Promotional Expiration Date
Mr*** also signed his Customer Order Agreement, which included the Terms and Conditions of Sale, when he made his purchaseMr***'s Terms and Conditions of Sale outlined his chosen finance plan
Financed Purchases: Payment terms on purchases financed through Synchrony Financial or through HELPcard are governed by the terms of your agreement with the card's issuerAvailable promotional financing payment plans vary over time and are subject to change without noticeComplete details of the plan you've selected are listed below, also available from your card issuer
Promotion Type: DEFERRED/NO INTEREST IF PD IN FULL
Promotion Duration: MONTHS
Promotional APR: 29.99%
Purchase APR: 29.99%
No Interest Charges will be assessed if the promotional purchase is paid in full within Promotional Period stated aboveIf the promotional purchase balance is not paid in full by the end of the Promotional Period, interest will be imposed from the date of the purchase at the Purchase Annual Percentage Rate (APR) stated aboveMinimum monthly payments required."
Sleep Number and Synchrony are separate companiesDue to federal laws protecting the privacy of consumer's financial information, Synchrony cannot provide or discuss our mutual customer's financial transactions or any other facts regarding their individual accountsConsidering the information in Mr*** provided in his complaint, he has defaulted on his agreement with SynchronyBecause of the default, he is responsible for any Synchrony late fees or interest accruedSleep Number cannot alter Mr***'s agreement with SynchronyMr*** can contact Synchrony Customer Service at ***
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 12, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not address the fact that the loan was misrepresented at the store when I bought the bedWhy would I pay interest on something that I could have paid cash for? The reason is because of how the loan was explained to me by sleep number
Final Business Response /* (4000, 14, 2015/09/14) */
September 14,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr***
Mr*** purchased his Sleep Number(r) mLE King Mattress and Base set (retail price $5,299.98) on December 2,
The promotion at the time of Mr***'s purchase was the "Ultimate Sleep Number Week" which ran from November - December 2, The Specialty Bed offer was the Innovation series Limited Edition (iLE) bed set with:
percent off PLUS "18-Month Deferred Interest, Minimum Payments" OR
"36-month No Interest, Equal Payments" with NO cash savings
Mr*** chose the percent off PLUS "18-Month Deferred Interest, Minimum Payments" financing plan and saved $2,on his bed set purchase
If Mr*** had chosen the "36-month No Interest, Equal Payments" with NO cash savings, his bed set would have been priced at $5,and he would have had months divided into equal payments, to pay off his bed set
It is very likely that Mr*** was given information on both of these financing plans and he made his choice based on the 50% cash savingsMr*** was provided his Credit Card Account Agreement at the time of purchase, in his first billing statement and thereafter in every monthly billing statementI am sorry to point it out, but simple math could have enlightened Mr*** on the fact that paying only the minimum payment would not add up to pay off his promotional purchase balance in full by the end of the promotional period
Sleep Number and Synchrony are separate companiesDue to federal laws protecting the privacy of consumer's financial information, Synchrony cannot provide or discuss our mutual customer's financial transactions or any other facts regarding their individual accountsMr*** can contact Synchrony Customer Service at ***
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2015/08/26) */
August 26,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms***
On May 23, 2014, Ms*** purchased our most affordable model, a cKing Mattress
(without a foundation base) on our web site
Please note that our Exchange and Return Policy and Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective productsAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchaseMs***'s 25-Year Limited Warranty is also published in the Owners' Manual she received with her bed purchase
On August 8, 2015, Ms*** emailed us regarding her comfort issueThe cis the only model we manufacture that does not have a foam topper pad in the design, making it the most firm mattress we sellSome customers choose to purchase the cspecifically for this reason
It should also be noted that Ms*** did not buy a Sleep Number Foundation/Base at the time of her purchaseIt is recommended that if a customer uses a box spring to rest their Sleep Number Mattress on, that they cover the box spring with a 5/8" piece of plywood to provide a flat, solid surface for the mattress to rest onIf a Sleep Number Mattress rests on a pliable, flexible surface, it will greatly lessen the life of the mattress as well as affect the feeling of the mattressHopefully, Ms*** has her Sleep Number mattress on a flat, solid surface
We're sorry that Ms*** is now finding her mattress uncomfortable, but we cannot accommodate her request to send her a foam topper padHer mattress is not designed to have a topper pad inside the mattress cover and could cause the cover to stretchWe recommend that she consider purchasing a foam layer to be placed on top of her mattress to add cushionA CoolFit Foam Layer would work well for Ms***
CoolFit Foam Layer Product Features: Like memory foam but concerned about its hot reputation? You'll love our CoolFitTM Foam beddingA breakthrough in sleeping comfort, gel technology enhances memory foam to create a cool, comfortable sleep experienceFor use on top of your mattress pad, our CoolFitTM foam layer has a 2-inch insert of CoolFitTM foam infused with baking soda to stay fresh and odor freeExtra soft and breathable 300-thread-count 100% cotton coverCoolFit Memory Foam Toppers are made in USA of imported materials
We are willing to pay the shipping cost if Ms*** decides to purchase a CoolFit Foam Layer within the next days
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no argument with a firm mattressBut when the sharp edges, like the edges of a knife, of the air chambers dig into your back that's not called firm, but painfulI'm lightweight so this shouldn't happen if everything else is alright
When I said I'd settle for a foam topper I meant topper as the word implies -- something that is placed on top of something elseI didn't ask for a foam layer to be placed within the zippered area, but a layer to be placed on top of the mattressThis cmattress rests on your base bought from a party other than your siteI've adhered to all of your published suggestions
Maybe the way I received this has something to do with this problemIt arrived rolled into an irregular wad wrapped in plastic covered with a lot of tapeI thought this oddIt looked like something that had been returned and was being passed on to the next unknowing customerIt also came with an ink mark on the mattress
At your store in Crabtree Valley Mall, Raleigh, NC, where I looked at the mattress before I purchased it online, the sales person told me that if it was uncomfortable you would furnish a foam pad if I requested oneI know of two other parties who had the same problem, and you sent them no charge toppersThey are both in their thirtiesAs I said in my initial complaint, I believe there's age discrimination here
If you don't wish to send a no charge topper, I'll turn this over to my attorney
Final Business Response /* (1000, 11, 2015/09/09) */
September 9,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Ms***
To reiterate, Ms*** purchased a cKing Mattress over a year ago, on our web site on May 23, and it was shipped to her via UPS
Please accept our apologies for any confusion regarding the "topper pad." What we call a "topper pad" is a foam pad that rests on top of the air chambers INSIDE of the mattress shellThe cdoes not have a foam topper pad in the design, making it the most firm mattress we sellWe are glad to hear that Ms*** does use a Sleep Number Foundation/Base as her mattress needs to be on a flat, solid surface
There is no warranty issue here; there is no defect in materials or workmanshipWe're sorry that Ms*** is finding her mattress uncomfortable, but her cmattress is NOT designed to have a topper pad inside the mattress and if attempted, it would likely over-stuff the mattress shell and break the zipper
Again, we recommend that Ms*** purchase a foam LAYER to be placed on top of her mattress to add cushion and we believe that a CoolFit Foam Layer would work well for herWe are willing to pay the shipping cost and provide a one-time 50% discount on one (1) King CoolFit Foam Layer if Ms*** decides to purchase it within the next days from today's date, expiring on October 9, at 5:PM Central Daylight Time
Ms***'s repeated implication that Sleep Number is somehow engaged in a scheme to confuse or deceive our customers, particularly senior citizens, is unwarranted and insultingOut millions of satisfied customers is a testament to our customer-centric business strategy
Ms*** is welcome to contact us via email at [email protected] or she can contact us via CHAT on our website at http://www.sleepnumber.com or she can call us with the help of a friend at***
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 10, 2015/09/25) */
September 25,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr***
Mr& Mrs***'s complaint was addressed todayWe have refunded their Visa
credit card for $316.49, for the return of the Sleep IQ processorWe apologize for any inconvenience
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 12, 2015/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded me my money for the returned Sleep IQ

Initial Business Response /* (1000, 8, 2016/01/08) */
January 8,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms***
We sincerely apologize to Ms*** for the delay she experienced in reaching out
to our customer service and for the delay in the delivery of her King Modular Base, Legs and Headboard BracketsThis is not our mode of operationWe recently implemented a complete computer systems conversion, which affected her order
Ms*** received delivery on December 22, and we truly appreciate her patience
Please contact me directly if you have any questions
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 9, 2015/12/22) */
December 21,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr& Mrs***
Our records indicate that Mr*** purchased a Sleep Number(r) iLE
FlexTop King (with Sleep IQ) Mattress, a FlexTop King FlexFitTM Adjustable Base, some bedding and Home Delivery Service at one of our retail stores on August 20, Mr& Mrs***'s mattress and adjustable base were delivered on August 26,
Our Sales Professionals provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our productsIt's a highly structured processOur Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register and all sales literature related to our FlexFit product reflects its no-return policyAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase
The Sales Professional who assisted Mr& Mrs*** went over the terms and conditions of sale in detail and Mr*** signed their Customer Order (copy available upon request) as well as initialed the respective disclaimer, the Adjustable Bases Return/Exchange Policy:
"Adjustable Bases Return/Exchange Policy: The FlexFitTM 1, FlexFitTM 2, and FlexFitTM Adjustable Bases are not covered under the Sleep Number(r) Night In-Home Trial policyAll sales of FlexFitTM 1, FlexFitTM 2, and FlexFitTM adjustable bases and/or Surround Silhouettes are finalNo returns or exchanges will be authorized or accepted."
Due to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM 1, FlexFitTM 2, and FlexFitTM Adjustable BasesMr& Mrs*** did call customer service to inquire about returning their mattress during the 100-Night In-Home Trial period on October 14, and at that time, they elected to not set up a return for refund on their (r) iLE FlexTop King (with Sleep IQ) MattressWe're sorry, we cannot accommodate Mr***'s request for authorization to return their FlexTop King FlexFitTM Adjustable Base and their 100-Night In-Home Trial period on their mattress expired on December 4,
If Mr& Mrs*** have any questions or concerns regarding their comfort, we encourage them to contact us at ***
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 7, 2015/07/27) */
July 27,
Case # ***
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr***
Mr***'s complaint was addressed and resolved today on July 27, 2015, with mutual
satisfactionWe sincerely apologize to Mr& Mrs*** for any inconvenience
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 9, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

May 31, Revdex.com of Minnesota and North Dakota RE: Ms*** Case # *** Dear Revdex.com: Thank you for the opportunity to follregarding the complaint of our customer, Ms*** Per the request of Ms***, we faxed documentation showing the transmission of funds to the financial institution she used for her Sleep Number purchase. This was faxed to the number she provided us. As previously stated, all future conversations around the refund need to be taken up with the financial institution directly. Again, Ms*** can contact the Credit Bureau or the Banking Regulator in her state for information on how to recover her money from the institution that accepted the funds Best regards, Customer Advocacy Escalation Consultant