Sleep Inn & Suites

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was happy w a one night Refund and have already recorded the money back in prompt responseI am very satisfied

***See Attached***

This complaint has nothing to do with my hotelMy hotel is the Sleep Inn & Suites in Minot, NDKind Regards,Brad [redacted]

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business knows there response has nothing to do with the allegations attached but this response does
Regards,
*** ***

complain number is ***The complaint has been resolved we refunded the whole amountSorry for the troubles -*** ***

Dear Guest and Future Guests: We apologize for your recent unpleasant checkout experienceOur facility has recently adjusted its tax collectionsWhile we used to impose our tourism collection as a 7.5% occupancy tax, our local government has elected to dissolve the tax and support a flat rate
fee of $instead; while mathematically this does not produce a significant adjustment to the total cost of the stay, this has required additional training of our staff in order to best educate our guests on the changeWhile our desk attendant did try to communicate this to you, we understand it could have been done in a more appropriate and more detailed manner. Upon making reservations and checking in guests are provided with the room rate and an estimated total cost that includes taxesAt this time, the estimated total does not include this fee you are referencing as our Franchise works out the best way to itemize or label this fee to communicate it to our guests. This is what our attendant was trying to convey to you by stating we are still getting things worked out.Several properties collect this same fee to support local tourism, unfortunately how this collection is labeled varies by location. We appreciate the feedback provided by this guest to ensure that we are properly educating our staff on how to communicate this change to our guests more professionally, effectively, and courteouslyWe certainly hope to have the opportunity to better serve this guest and all future guests of our hotel. *** ***Assistant Front Desk SupervisorSleep Inn & Suites Conference Center33rd AveEau Claire, WI 54703(715)[email protected]

This complaint has nothing to do with my hotel. My hotel is the Sleep Inn & Suites in Minot, NDKind Regards,Brad [redacted]

[redacted]See Attached[redacted]

You booked and paid for your room through Priceline and Priceline has refunded your money.The allegations submitted to the Revdex.com are completely false.  I am attaching an article published in the [redacted] which provides sufficient information for any reasonable personto determine...

exactly what motive the claimant has for filing a complain that is false.  [redacted], GM

Dear Guest and Future Guests:
 
margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">We apologize for your recent unpleasant checkout experience. Our facility has recently adjusted its tax collections. While we used to impose our tourism collection as a 7.5% occupancy tax, our local government has elected to dissolve the tax and support a flat rate fee of $5 instead; while mathematically this does not produce a significant adjustment to the total cost of the stay, this has required additional training of our staff in order to best educate our guests on the change. While our desk attendant did try to communicate this to you, we understand it could have been done in a more appropriate and more detailed manner.
 
Upon making reservations and checking in guests are provided with the room rate and an estimated total cost that includes taxes. At this time, the estimated total does not include this fee you are referencing as our Franchise works out the best way to itemize or label this fee to communicate it to our guests.  This is what our attendant was trying to convey to you by stating we are still getting things worked out.
Several properties collect this same fee to support local tourism, unfortunately how this collection is labeled varies by location.
 
We appreciate the feedback provided by this guest to ensure that we are properly educating our staff on how to communicate this change to our guests more professionally, effectively, and courteously. We certainly hope to have the opportunity to better serve this guest and all future guests of our hotel.
 
[redacted]
Assistant Front Desk Supervisor
Sleep Inn & Suites Conference Center
5872 33rd Ave
Eau Claire, WI 54703
(715)874-2900 ext. 108
[email protected]

Initial Business Response /* (1000, 5, 2015/12/02) */
Initial Consumer Rebuttal /* (2000, 7, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was happy w a one night Refund and have already recorded the money back in prompt response. I am very...

satisfied