RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, When I booked the room the website a deposit was by required it stated to pay at the hotel upon arrival of checking in. Because it's superbowl weekend the hotel called me demanding an deposit and that's not my initial contract with them stated. Once I made reservations on the website that created a contract and it legal. The hotel cannot back out of a contract because they are trying to make excessive amountof money on room. The hotel needs to honor the original agreement. You can't legally charge someone card without their permission and they are stating this in the email they were trying to charge my card without my permission.
J AND B FENCE DID NOT SHOW UP TO DO THE FENCE INSTALLATION PER OUR CONTRACTTHEY ASKED FOR HALF OF THE $TO PUT ME ON THE SCHEDULEI WROTE A CHECK FOR $AND THEY NEVER SHOWED UP OR ANSWERED MY PHONE CALLS TEXTS OR EMAILS
Sent: Monday, January 16, 12:PM Subject: ID # *** To the Dispute Resolution Team My name is Neil ***, General Manger of Sleep Inn & Suites Hotel Pearland, Tx. We received a guest complaint regarding reservations booked Feb - Feb 6, the booking was made through
*** and not directly at the Hotel. On their website because this is a high volume weekend (SUPERBOWL) it states that deposit is REQUIRED time of booking. The guest made reservations without a deposit and when we tried to authorize the cc provided for just night the credit card was declined. As a courtesy, we called the guest and informed the guest that the system will cancel the reservations if a Valid CC is not provided within 24hrsGuest called back irate threatened the hotel with a lawsuit but still would not provide a valid Credit Card. Please see attachment of evidence of cc decline as well as specific instructions on the 3rd party website Hotelsguide.com that deposit is Required. -- Neil *** Sleep Inn & Suites Country Place Parkway Pearland Tx 832-230-Bus832-230-Fax SLEEP INN & SUITES HOTEL PEARLAND - HOUSTON SOUTH RANKED TOP HOTEL IN PEARLAND TX LEGAL DISCLAIMER The information in this transmission is privileged and/or contains confidential information intended solely for the addressee! If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedYou must not copy, distribute, disclose or take any action in reliance on or in relation to itIf you have received this communication in error, please delete all copies of the message and its attachments and notify the sender immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, When I booked the room the website a deposit was by required it stated to pay at the hotel upon arrival of checking inBecause it's superbowl weekend the hotel called me demanding an deposit and that's not my initial contract with them statedOnce I made reservations on the website that created a contract and it legalThe hotel cannot back out of a contract because they are trying to make excessive amountof money on roomThe hotel needs to honor the original agreementYou can't legally charge someone card without their permission and they are stating this in the email they were trying to charge my card without my permission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
When I booked the room the website a deposit was by required it stated to pay at the hotel upon arrival of checking in. Because it's superbowl weekend the hotel called me demanding an deposit and that's not my initial contract with them stated. Once I made reservations on the website that created a contract and it legal. The hotel cannot back out of a contract because they are trying to make excessive amountof money on room. The hotel needs to honor the original agreement. You can't legally charge someone card without their permission and they are stating this in the email they were trying to charge my card without my permission.
Sent: Monday, January 16, 2017 12:48 PM Subject: ID # [redacted] To the Dispute Resolution Team My name is Neil [redacted], General Manger of Sleep Inn & Suites Hotel Pearland, Tx. We...
received a guest complaint regarding reservations booked Feb 3 - Feb 6, the booking was made through [redacted] and not directly at the Hotel. On their website because this is a high volume weekend (SUPERBOWL) it states that deposit is REQUIRED time of booking. The guest made 2 reservations without a deposit and when we tried to authorize the cc provided for just 1 night the credit card was declined. As a courtesy, we called the guest and informed the guest that the system will cancel the reservations if a Valid CC is not provided within 24hrs. Guest called back irate threatened the hotel with a lawsuit but still would not provide a valid Credit Card. Please see attachment of evidence of cc decline as well as specific instructions on the 3rd party website Hotelsguide.com that deposit is Required. -- Neil [redacted] Sleep Inn & Suites 1908 Country Place Parkway Pearland Tx 77584 832-230-3000 Bus. 832-230-3001 Fax SLEEP INN & SUITES HOTEL PEARLAND - HOUSTON SOUTH RANKED TOP 2 HOTEL IN PEARLAND TX LEGAL DISCLAIMER The information in this transmission is privileged and/or contains confidential information intended solely for the addressee! If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. You must not copy, distribute, disclose or take any action in reliance on or in relation to it. If you have received this communication in error, please delete all copies of the message and its attachments and notify the sender immediately.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, When I booked the room the website a deposit was by required it stated to pay at the hotel upon arrival of checking in. Because it's superbowl weekend the hotel called me demanding an deposit and that's not my initial contract with them stated. Once I made reservations on the website that created a contract and it legal. The hotel cannot back out of a contract because they are trying to make excessive amountof money on room. The hotel needs to honor the original agreement. You can't legally charge someone card without their permission and they are stating this in the email they were trying to charge my card without my permission.
J AND B FENCE DID NOT SHOW UP TO DO THE FENCE INSTALLATION PER OUR CONTRACTTHEY ASKED FOR HALF OF THE $TO PUT ME ON THE SCHEDULEI WROTE A CHECK FOR $AND THEY NEVER SHOWED UP OR ANSWERED MY PHONE CALLS TEXTS OR EMAILS
Sent: Monday, January 16, 12:PM Subject: ID # *** To the Dispute Resolution Team My name is Neil ***, General Manger of Sleep Inn & Suites Hotel Pearland, Tx. We received a guest complaint regarding reservations booked Feb - Feb 6, the booking was made through
*** and not directly at the Hotel. On their website because this is a high volume weekend (SUPERBOWL) it states that deposit is REQUIRED time of booking. The guest made reservations without a deposit and when we tried to authorize the cc provided for just night the credit card was declined. As a courtesy, we called the guest and informed the guest that the system will cancel the reservations if a Valid CC is not provided within 24hrsGuest called back irate threatened the hotel with a lawsuit but still would not provide a valid Credit Card. Please see attachment of evidence of cc decline as well as specific instructions on the 3rd party website Hotelsguide.com that deposit is Required. -- Neil *** Sleep Inn & Suites Country Place Parkway Pearland Tx 832-230-Bus832-230-Fax SLEEP INN & SUITES HOTEL PEARLAND - HOUSTON SOUTH RANKED TOP HOTEL IN PEARLAND TX LEGAL DISCLAIMER The information in this transmission is privileged and/or contains confidential information intended solely for the addressee! If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedYou must not copy, distribute, disclose or take any action in reliance on or in relation to itIf you have received this communication in error, please delete all copies of the message and its attachments and notify the sender immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, When I booked the room the website a deposit was by required it stated to pay at the hotel upon arrival of checking inBecause it's superbowl weekend the hotel called me demanding an deposit and that's not my initial contract with them statedOnce I made reservations on the website that created a contract and it legalThe hotel cannot back out of a contract because they are trying to make excessive amountof money on roomThe hotel needs to honor the original agreementYou can't legally charge someone card without their permission and they are stating this in the email they were trying to charge my card without my permission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
When I booked the room the website a deposit was by required it stated to pay at the hotel upon arrival of checking in. Because it's superbowl weekend the hotel called me demanding an deposit and that's not my initial contract with them stated. Once I made reservations on the website that created a contract and it legal. The hotel cannot back out of a contract because they are trying to make excessive amountof money on room. The hotel needs to honor the original agreement. You can't legally charge someone card without their permission and they are stating this in the email they were trying to charge my card without my permission.
Sent: Monday, January 16, 2017 12:48 PM Subject: ID # [redacted] To the Dispute Resolution Team My name is Neil [redacted], General Manger of Sleep Inn & Suites Hotel Pearland, Tx. We...
received a guest complaint regarding reservations booked Feb 3 - Feb 6, the booking was made through [redacted] and not directly at the Hotel. On their website because this is a high volume weekend (SUPERBOWL) it states that deposit is REQUIRED time of booking. The guest made 2 reservations without a deposit and when we tried to authorize the cc provided for just 1 night the credit card was declined. As a courtesy, we called the guest and informed the guest that the system will cancel the reservations if a Valid CC is not provided within 24hrs. Guest called back irate threatened the hotel with a lawsuit but still would not provide a valid Credit Card. Please see attachment of evidence of cc decline as well as specific instructions on the 3rd party website Hotelsguide.com that deposit is Required. -- Neil [redacted] Sleep Inn & Suites 1908 Country Place Parkway Pearland Tx 77584 832-230-3000 Bus. 832-230-3001 Fax SLEEP INN & SUITES HOTEL PEARLAND - HOUSTON SOUTH RANKED TOP 2 HOTEL IN PEARLAND TX LEGAL DISCLAIMER The information in this transmission is privileged and/or contains confidential information intended solely for the addressee! If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. You must not copy, distribute, disclose or take any action in reliance on or in relation to it. If you have received this communication in error, please delete all copies of the message and its attachments and notify the sender immediately.