Slayzbundles Boutique Hair Company

We have reached out to our guest, [redacted] , to address his concernWe did explain that we did inadvertently leave a “recommended” oil change on the invoice after performing a pre-purchase vehicle inspection but we did immediately remove the charge for the service when we were billing out the guest as we realized that we forgot to decline it along with the other recommended services when we concluded the vehicle inspectionWe inspected the rear pads through an observation hole, however, we did not remove the drums to do soThe brakes appeared in good condition from what we observed through the observation hole so we did not recommend replacing themOur guest was upset that we didn’t remove the drums to inspect instead however we both are in agreement that the rear brakes do not need to be replacedWe appreciate [redacted] ’s feedback and immediately agreed to refund the entire cost of the vehicle inspection which we performed as a sign of our honest intentionsWe will be refunding the entire $pre-purchase inspection charge to [redacted] We also identified the reason for the check engine light being on and even repaired the problem, [redacted] is not asking for that amount to be refunded as he feels everything was handled properlyWe regret not living up to our and [redacted] ’s expectationsWe do believe we completed a full pre-purchase diagnosis of the vehicle in question but understand [redacted] ’s desire that we remove the rear drums instead of viewing the brake pad thickness through the viewing hole

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We have reached out to our guest, [redacted], to address his concern. We did explain that we did inadvertently leave a “recommended” oil change on the invoice after performing a pre-purchase vehicle inspection but we did immediately remove the charge for the service when we were billing out the...

guest as we realized that we forgot to decline it along with the other recommended services when we concluded the vehicle inspection. We inspected the rear pads through an observation hole, however, we did not remove the drums to do so. The brakes appeared in good condition from what we observed through the observation hole so we did not recommend replacing them. Our guest was upset that we didn’t remove the drums to inspect instead however we both are in agreement that the rear brakes do not need to be replaced. We appreciate [redacted]’s feedback and immediately agreed to refund the entire cost of the vehicle inspection which we performed as a sign of our honest intentions. We will be refunding the entire $114.85 pre-purchase inspection charge to [redacted]. We also identified the reason for the check engine light being on and even repaired the problem, [redacted] is not asking for that amount to be refunded as he feels everything was handled properly. We regret not living up to our and [redacted]’s expectations. We do believe we completed a full pre-purchase diagnosis of the vehicle in question but understand [redacted]’s desire that we remove the rear drums instead of viewing the brake pad thickness through the viewing hole.