Skyline Wellness

Date: 07/24/2017We have discussed the issue with *** *** both on the phone and via *** as she was not shy to voice her discontent on that platform as wellLet's clarify a couple of pointsNumber one, our records show that we had sent two statements to her address previously which she never
bothered to reply to*** ***'s insurance is regulated by a third party which requires the patient to fill in forms to measure her progressThese forms are then submitted for reviewAfter reviewing these forms, the third party, ***, decided that she was no longer making any progress and viewed her care as maintenance care and refused to pay for any further visitsBy the time we received ***’s determination, the patient had come for several visitsIn the end, the determination of her balance owed was not made by us, it was made by her insurance company*** *** was not unaware of her situation as she eventually switched to a membership program called *** *** in order to decrease the cost of further visitsShe did come for several additional visits under that program.As previously stated, we made attempts at collecting what was owed for visits that were not cover under her plan and prior to her joining ***We typically work with the patient during that time franc and can do payment plansWe did have a signed agreement from this patient stating that we can charge their credit card for balance owed and rather than sending her to a collection agency, we did go ahead and charge her credit card.Finally, please understand that due to HIPAA regulations, you may need the direct consent of the patient before publishing this response publicly.Best regards,DrWilfried S***, D.C