Skyline Transport & Diesel Service

Response to Complaint # [redacted] The [redacted] contacted Interstate Heating for a repair [redacted] went to the home and diagnosed the problem as a faulty blower motor and wheelHe then explained to both husband and wife, at the kitchen counter, the exact cost of the work to be completedThey then accepted the charges and told [redacted] to proceed with the repair [redacted] then went to the Carrier Distribution Center in Milwaukee to get the specific motor and wheel for their furnace - he did not go back to InterstateHe did the repair and was paid by the husbandInterstate’s pricing structure is in place to provide customers with Carrier Factory Authorized service technicians, and for the staff and location needed to provide this type of serviceIf there was still a problem with the furnace, we were not awareThe work that was completed by [redacted] has a 60-day warranty on labor and the balance of the furnace warranty on motor and wheelIf the [redacted] would like additional service, they should contact Interstate Heating Coto set up a service callTell us why here

Response to Complaint #[redacted] The [redacted] contacted Interstate Heating for a repair. [redacted] went to the home and diagnosed the problem as a faulty blower motor and wheel. He then explained to both husband and wife, at the kitchen counter, the exact cost of the work to be completed. They then...

accepted the charges and told [redacted] to proceed with the repair. [redacted] then went to the Carrier Distribution Center in Milwaukee to get the specific motor and wheel for their furnace - he did not go back to Interstate. He did the repair and was paid by the husband. Interstate’s pricing structure is in place to provide customers with Carrier Factory Authorized service technicians, and for the staff and location needed to provide this type of service. If there was still a problem with the furnace, we were not aware. The work that was completed by [redacted] has a 60-day warranty on labor and the balance of the furnace warranty on motor and wheel. If the [redacted] would like additional service, they should contact Interstate Heating Co. to set up a service call. Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. On Friday, March 4 I placed a call to Interstate, spoke with Julie (dispatcher - very friendly and helpful) and [redacted] is scheduled to come to our home on Thursday, March 10 to try to diagnosis our original problem. I appreciate that labor and parts have a 60 day warranty, I was unaware of this.
Regards,
[redacted]