SkyLine Realty & Property Management

Review: On August 12th 2013 I was searching for a new resident,I then met [redacted] from skyline realty.He then showed me several properties in the temple area of the city,I explained to him that I was hoping to be able to purchase the property that I was moving in later on and I was in the process of re-building my credit..He then convinced me to allow him to run a soft credit report which would not harm my credit score I agreed.After he received my information he ran a hard report which did damage my credit score dropping it by 30 points,Then after I decided to go with another realtor he reported it to the credit agency.Desired Settlement: Had [redacted] explain to me that he had to run a hard copy of my report I would have said no.This was deceptive on his part.I would like him to remove this derogatory information.This is very disturbing and annoying.To be mislead for the purpose of just because he had the power is unacceptable.

Business

Response:

October 2, 2013

Dear [redacted],

I would like to respond to the customer’s complaint. Some of her statements are not true and she did sign an authorization to run her credit, She was fully aware that I would run her credit.

Skyline Realty & Property Management LLC manage the property located at [redacted]. We represent the owner of the property and at no time did we represent the complainant. I did have notification of this in writing on our rental application. We never showed the complainant other properties or ever represented her as her agent, as she states in her complaint. She did authorize us to run her credit and signed the authorization at the end of the application. The owner then approved her application and she informed me that she changed her mind because she had to take.care of a family member. At no time did she say she was unsatisfied.

Please let me know if I can provide you with evidence that she authorized us to run her credit. I will be happy to do so.

Best

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,