Skylabs Solution LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: TaxiPass has selectively paraphrased a small section of my voice mail, out of context, and inaccurately put quotes around itI said, on ***, that IF I DID NOT get a response to my voice mail (left during standard business hours), I would be forced to protest the charge with [redacted] and file a complaint with the Revdex.comTaxiPass chose not to respondI waited three full weeks after I left that voice mail before contacting [redacted] and the Revdex.com, filing my complaint with Revdex.com on October *In my Revdex.com complaint, I asked TaxiPass for a written apology for poor treatment and for refusing to respond to my complaintI have received neitherTaxiPass seems entirely unapologetic for their actions and for their failure to address the issue, taking no responsibility for their actionsBy passing the buck to [redacted] (“Please follow up with [redacted] regarding the status of your dispute”), they have failed entirely to address this portion of the request I also requested a full refund from TaxiPassOn the [redacted] case info TaxiPass cites here (for a partial refund), the due date for their response to [redacted] was today, 11/*/As of this writing, after 5:30PM Pacific, I have not received a determination from [redacted] indicating that the charge has been resolved; nor have I had a credit posted to my [redacted] accountI have no indication that [redacted] has even received a response from TaxiPass, yet TaxiPass is using this (as of yet) hypothetical situation are their excuse to not respond hereIn short, TaxiPass has not addressed the core issue nor taken any responsibility for their actionsTaxiPass has not made any good faith effort whatsoever at resolving this complaint in this forumNone!Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.TaxiPass had no charge from any of their drivers on this date, for the stated amount against my
credit card. They recommend disputing the charge with my credit card company
Sincerely,
*** ***

Hello, *** ***We see that you called on September *** and left a voicemail stating that you were overcharged and would "*** *** *** *** ***" Our policy states that once a customer initiates a dispute with his/her credit card company or bank, then that credit card company or
bank arbitrates the disputeSince you disputed with ***, *** has already contacted usBelow are the details*** Case#: *** Request Type: Overcharged-*** Charge Ref#: *** Voucher#: *** Original Charge Date: 9/**/Charge Amount: Dispute Date: 10/**/Dispute Amount: Dispute Due Date: 11/**/Please follow up with *** *** regarding the status of your disputeThank you, Taxipass

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 TaxiPass has selectively paraphrased a small section of my voice mail, out of context, and inaccurately put quotes around it. I said, on [redacted], that IF I DID NOT get a response to my voice mail (left during standard business hours), I would be forced to protest the charge with [redacted] and file a complaint with the Revdex.com. TaxiPass chose not to respond. I waited three full weeks after I left that voice mail before contacting [redacted] and the Revdex.com, filing my complaint with Revdex.com on October *. In my Revdex.com complaint, I asked TaxiPass for a written apology for poor treatment and for refusing to respond to my complaint. I have received neither. TaxiPass seems entirely unapologetic for their actions and for their failure to address the issue, taking no responsibility for their actions. By passing the buck to [redacted] (“Please follow up with [redacted] regarding the status of your dispute”), they have failed entirely to address this portion of the request.  I also requested a full refund from TaxiPass. On the [redacted] case info TaxiPass cites here (for a partial refund), the due date for their response to [redacted] was today, 11/*/15. As of this writing, after 5:30PM Pacific, I have not received a determination from [redacted] indicating that the charge has been resolved; nor have I had a credit posted to my [redacted] account. I have no indication that [redacted] has even received a response from TaxiPass, yet TaxiPass is using this (as of yet) hypothetical situation are their excuse to not respond here. In short, TaxiPass has not addressed the core issue nor taken any responsibility for their actions. TaxiPass has not made any good faith effort whatsoever at resolving this complaint in this forum. None!Sincerely,[redacted]