SkyFrequency, Inc.

Hello:Our records show that Ms [redacted] had called and sent an email to our Customer Service on Wednesday 9/30/15 requesting her UN/PW.  This was missed by our Customer Service and the UN/PW was sent to the customer on 10/3/15.  We have not heard back from the customer, so we issued...

a full credit from the 9/29/15 transaction of $24.95 and set the account to expire on 10/28/15.  The customer can use the service through 10/28/15 free of charge and the account will not renew.We have also informed the customer of this update to the account and of the credit issued.I trust this response is sufficient in our effort to handle this complaint.Thank you.[redacted]Executive Vice PresidentSkyFrequency?

Hello:Our records show that Ms [redacted] had called and sent an email to our Customer Service on Wednesday 9/30/15 requesting her UN/PW.  This was missed by our Customer Service and the UN/PW was sent to the customer on 10/3/15.  We have not heard back from the customer,...

so we issued a full credit from the 9/29/15 transaction of $24.95 and set the account to expire on 10/28/15.  The customer can use the service through 10/28/15 free of charge and the account will not renew.We have also informed the customer of this update to the account and of the credit issued.I trust this response is sufficient in our effort to handle this complaint.Thank you.[redacted]Executive Vice PresidentSkyFrequency?