Skybell Technologies Inc

I’m very sorry to hear that this customer received inadequate communicationThe consumers claim that the version Skybell did not work with certain carriers or phones was never addressed in his conversations with our technical support and it is not a true statementIn reviewing all documentation for this product, there should not have been any issue with the cell phone or carrierWe did offer a pre-installation checklist, and after reviewing the case history further it looks as though our support team at the time did not ask fluid questions
In addition to this, the customer only provided vague answers to responses from our technical supportI once again apologize for the lack of support *** *** received, as it was inadequateIf there is anything more we can do to assist him or if he is interested in trying our HD model, we will be happy to help him with that

I own Skybell doorbells in different locationsUse to have doorbot which I was not satisfied with at all ended up trashing
I highly recommend this product ! It works great and customer support is outstanding
These doorbells work well in business applications as well as personal homes
I had a graffiti problem at my business but once I installed the Skybell the problem disappearedI guess the vandals got the message!!!!
I love the fact I can log in at ANY time to view activity :)

Hello,
Thank you for reaching out to usI have reviewed the case notes for *** and do see that a refund was offered
We have received a profanity laced email from *** and I have blocked all further communication with our reps from *** due to this and have attached a copy of his email
My rep was offering a solution for *** outside of our warranty to assist him furtherWe sent a free replacement unit to assist *** in his issues, which unfortunately did not helpThe actions *** has now taken will void any offer suggested to him by my rep. Here is a link to our warranty: http://www.skybell.com/legal/warranty/
I will not honor his request for an immediate refund, nor will I honor his request for a *** deposit as he has requested in another message to my repThe only exception I am willing to offer *** at this time is for him to return both of his unitsUpon receipt of these units, we will then issue a refund for the Skybell aloneAny accessories purchased are final sale

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response does not address the initial complaint ~years agoThe initial complaint still stands and the company has failed to provide an adequate or timely response Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Of course I'm upset with this company they promised a working device regardless of any policyThis device is not working so they are not holding their endThey do not offer any kind of phone number so we can talk to a customer service representative Of course I was frustrated and I'm still frustrated by the lack of professionalism of this companyCustomers expect refunds if products doesn't workthis products doesn't workThis company hides behind some shady fine printEverything was fine until I asked for a refund, that's is when this company went into " radio silence mode" they block me so I can't get through with my messagesThat email that they attached it shows a really frustrated customer that wanted answersNot the correct language? I give you that, for that I apologizeBut what kind of customer service block a customer because they don't like what he wroteI worked with customer service for more than a decadeThe customer is always right ( even if it's not) in this case I'm right) the device doesn't worked and I'm not the only one out there with this issue, they are thousand of customers with the same problemAnd this company knew that they were selling an unfinished productSo they figured that they can get the money from the first couple thousand people and shipped and unfinished products and if they didn't work Who Cares? they don't have to return the money( because the policy) they knew that they were scamming people and they don't care ( because the policy) this is really an unfair business practiceJust check Amazon reviews, forums, Yelp they all are dealing with the same issues ( because the policy) I want my money back or I want a device that work and a customer service phone number so I can call so they can fix it and if that doesn't work then what? I will keep having the same issue over and over againI want my money back or I want a new device that's going to work, I need a guarantee, an assurance that their are behind their productBecause if this device doesn't work they will have to send me a new one until it works I promise to try my best to work with themBut they have to work with meIf can't get my money back because some fine print ( it's only $127.00) , I want assurance that they will send me a new unit until it worksIt doesn't matter how many units they send until lit Works!And a phone number with a technician that can help outI don't think that sounds out of placeI want liability, I want them to acknowledge that they are selling faulty equipment with out technical supportThey already got my money and countless hours of my time , and I'm running out of optionsI have a device that doesn't work and I can't get my money back, that is not fairI value my time and this company doesn't care about it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Skybell has corrected problem as of may 15,2014 they sent out exchange item and it is workingPlease close complaint filed***. Thank you Mr *** ***

Hello, please accept our apologies for the delayed response to your claimIn reviewing the notes of your case, it would appear that we did offer a free replacement for this unit, however, we did not receive the documentation back from you to complete thisWe will be happy to honor this for you
stillWe will not issue a refund as it was not purchased directly from usRefunds are issued at the point of purchasePlease feel free to contact me so I can facilitate an HD replacement unit for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,I am happy to address the issues that you clearly outlined in your Revdex.com messageThank you for the details and we will be appropriately following upI'm glad to see that Woot refunded you so that you were able to have a quick resolutionPlease contact DJ, our head of customer service, who will
help you get an HD SkyBell** is aware of the situation and is expecting a message from you.Hope you have a great New Year and thank you for being a SkyBell customer!Kind regards,***

The customer is mistaken on a number of accountsFirst, on or around 12/10/we publicly stated that we would not be able to deliver units in time for ChristmasWe were very disappointed that we could not
deliver to our customers on Christmas, but we did not keep it a secretIn addition to announcing it on our website, we also announced it on our Facebook homepage page, in part, so that customers who placed orders through our website could request a refund if they so desiredAll website initiated orders are eligible for a full refund, provided the order cancellation is received prior to shipmentThis customer has made no such request
Second, the customer states that he “started making calls…and emails” to us, however this is completely falseThe customer could not have called us because at that time, we only interacted with customers through the use of email, so there was no number for him to callThat being the case, we do not have any emails from this customer’s email address in our systemTo the best of our knowledge, this customer has never attempted to contact us
Our customer service team interacts with dozens of our customers on a daily basisIn fact, they have literally responded to thousands of customer inquiries over the past few monthsThat this particular customer claims to have been unable to get in touch with us for several months is, to say the least, a little puzzling since so many other customers had no problem doing so
Based on this customer’s claim that he tried to call us (which he could not possibly do) and email us (of which we have absolutely no record), we doubt very much the integrity of this complaint
Furthermore, if this customer were truly concerned about his purchase money, he could have cancelled his order at any time and re-placed it after shipping had begunHe did not do so.
We find this complaint to be without merit

Hello, I'm sorry to hear that your refund took so long to get processedI do see that your refund was issued on 1/17/and an automated email was sent to you at: ***@gmail.comIn addition to this, because you paid with *** Payments you will not see the refund directly from SkyBellYou
will see it from *** as SkyBell does not have your credit card info***tion on fileOnce again, please accept our apologies for the delay in issuing your refundPlease feel free to contact me directly if you have any additional questions: ***.*@***.comBest,*** ***

***,
Our last contact with this customer was Feb where we asked *** for his actual speed test results as we really believe that it is the upload speed causing the issueMost customers that have a 20Mbps upload speed is very uncommon so we believe there may be some confusionWe’re
more than happy to send him a new device if he’ll pay for shipping but we’ll also require him to send his original device back to usThis ensures we don’t have customers selling their original devices unauthorizedAs previously stated, he didn’t respond to our 2/28/request for a screenshot of his upload speed test
I will email *** with a Cc to you
Best regards,
*** *** | Customer Service | ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it
does, will consider this complaint resolved
This concerns my complaint #*** The issue has now been resolved, a full refund was provided and transferred to my account on July 2, Thank you for your assistance, until your involvement the company, Skybell, had stopped communications with me concerning their product and my desire to return it Nearly immediately after receiving your letter, the communications was reopened and a much more cooperative attitude was seen
The product provided by this company appears to be a great idea, but has a fairly narrow customer base, due to technology requirements for the product to work The company customer service communications is far from acceptable and needs a lot of work for their reputation to improve
Thank you for your assistance and the very quick attention given to my complaint.
*** ***

Hello, I'm sorry to hear of the difficulties that you have experienced with your Version SkyBellI have reviewed your ticket history and see ticket created in July I've attached this for your reviewYou are stating that you messaged multiple times, did you use a secondary email address?
SkyBell offers a year warranty and it looks like, when we requested your proof of purchase, you could not provide this for the warranty replacementI am happy to help you out with an offer of an upgrade, since you are so far outside of your warranty periodYou can contact me directly for a coupon code to purchase a new one directly from SkyBellMy direct contact email is: ***@skybell.com If there is anything additional we can assist you with, feel free to contact me directlyBest Regards,*** ***

Hello, Thank you for reaching out to usI have reviewed the case notes for *** and do see that a refund was offeredWe have received a profanity laced email from *** and I have blocked all further communication with our reps from *** due to this and have attached a copy of his email
My rep was offering a solution for *** outside of our warranty to assist him furtherWe sent a free replacement unit to assist *** in his issues, which unfortunately did not helpThe actions *** has now taken will void any offer suggested to him by my rep. Here is a link to our warranty: http://www.skybell.com/legal/warranty/ I will not honor his request for an immediate refund, nor will I honor his request for a *** deposit as he has requested in another message to my repThe only exception I am willing to offer *** at this time is for him to return both of his unitsUpon receipt of these units, we will then issue a refund for the Skybell aloneAny accessories purchased are final sale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please accept our apologies for the lack of response received in Skybell only ships to select international countries, and unfortunately *** is not one of themAs listed on our website: SkyBell reserves the right to cancel or refuse any order for any reason and at any timeThis
includes after an order has been submitted, whether or not the order has been confirmed
We may attempt to contact you if all or a portion of your order is canceled, or if additional information is needed to complete and accept your order

To the Revdex.com:
We have
reviewed the complaint by the customerOur customer service team had email interactions with this customer on March 14, and 27th Based on the customer’s responses it appears as if the customer had initially installed their SkyBell with a digital door chimeOur website and our installation manual have several clear disclaimers stating that our product is not compatible with digital door chimesIf this customer attempted such an installation, it could have damaged the device, which would have been further exaggerated when the customer attempted to use a resistor instead of a door chime during his second installation
Our product (lime many digital home products) must be installed correctly the first time, or it could cause irreparable damage to the deviceBelow are samples of some of the disclaimers and warnings available on our website (***
If a customer incorrectly installs a SkyBell and subsequently damages their device, that is not covered by our Limited WarrantyAs stated in
Section subparagraph ii, the Warranty does not cover “damaged caused by…misuse”
We would recommend that this customer continue to work with our customer service agents to determine if the damage was caused by a faulty device or customer’s improper installation
With respect to extending a warranty, it is our company policy that if a product is delayed in shipping, a customer’s warranty period will begin on the date the customer actually receives the product (as opposed to the date of purchase) The customer’s warranty will not be negatively impacted by a shipping delay

Hello,Thank you for your emailI'm sorry to see that a complaint was filedI spoke with Mr*** on 1/3/I have approved to pay for Mr***'s electrician ($150) to get his doorbell back up and running. In addition to this, I offered a free brand new HD SkyBell if Mr
*** falls within the scope of our electrical requirements (which I had also emailed Mr***).Please do let me know if anything further is needed, we are always happy to helpBest Regards,*** ***SkyBell Director of Customer Support

Hello, Thank you for contacting us in regards to issues pertaining to your replacement unitPlease accept our apologies for the delayed response time and high call volumes, all due to the holiday seasonWe have shipped out this advance replacement today for youHere is your tracking number for
your records: Carrier ***Tracking number*** In addition to this, I have replaced your access to contact us if you need technical support - however - terms and conditions apply with this as stated on our websiteYou had sent in duplicate tickets containing all caps and inappropriate language, this is why you did not receive a response from usI have attached one email with all of your tickets merged so it is reflected on one page http://www.skybell.com/content/uploads/2016/08/SBT_Terms_of_Use_June_24_2015.pdf By using our Website you agree in accordance with all applicable laws, rules and regulationsIn addition, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with WebsiteYou also agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the WebsiteYou also agree not to impersonate any other person while using the Website, conduct yourself in a vulgar or offensive manner or use the Website for any unlawful purposeFailure to comply with this provision of the Agreement shall entitle us to pursue federal and/or state legal action and seek recovery for any injury sufferedYou agree to conduct yourself in a courteous and professional manner at all times when interacting with our customer service teamVulgar and abusive behavior will not be toleratedFailure to comply with this provision shall entitle us to restrict your ability to interact with our customer service team Best Regards,*** *** SkyBell Director of Customer Support