SkyAuction.com

To Whom This May Concern, Occasionally, our customers can be errantly charged fees that aren't applicable at any number of the thousands of hotels and resorts we deal with each and every year It is a rare occurrence and when it happens we will ensure that the customer is reimbursed for these fees Usually that reimbursement comes from the resort itself and can take few days to actualize This customer checked in days ago and is still at the resort We are doing all we can to have her money returned prior to her checking out.Regards,Sal E [redacted]

Hi, Here is the transaction file number: Success in issuing a CREDIT to the card [redacted] for $on [redacted] Credit issue ref: [redacted] Please check with your credit card company again.thanks,

Hi, I am sorry that this is the first time I am seeing this notification We have attempted to verify this customers complaint with the resort involved but have been unable to do so While insects are native to just about every state and perhaps predominant in Florida we understand our customers hesitancy to stay in an environment they feel unsafe We have not been able to obtain information from the resort that at this time to verify their claim that the problem existed or that they made the resort aware of the problem and no additional accommodations were offered on site.We must work with our suppliers to identify and resolve customer problems if they exist Sometimes it take a bit of time to gain the truth in a situation and we will continue to investigate until this is resolved.Regards

Hi, The customer involved invoked the use of her purchased insurance plan to change dates after she received her initial confirmation She was verbally informed verbally that that policy was no longer in place covering her second selection It was clear that she had been charged the cost of insurance to make the first change.Then in June the customer wanted to make a second change but hadn't purchased a new policy to effectuate it The US Government issued a travel warning for Mexico on August 22, which days after she attempted to change her dates.Regards

Complaint: [redacted] I am rejecting this response because: June 24,I emailed Skyauction as I just paid the extra feesPatrice emailed me June 24, 2:pm and said they would refund any fees June 27, Patrice emailed me and said to send them a copy of the receipt for the chargesSo I emailed about copies to sky auctionJune 27, 2:49pm Chris emailed me and said these are non-member fees and won't be refunding The sky auction said nothing about me being a member in order to avoid additional fees It wasn't on the resort website either June 28, 2:49pm Patrice emailed and said they will definitely refund the feesJune 28, 8:54am Patrice sent another email saying Chris is working on the refund I called Skyauction about 5-times while on vacation trying to get this resolvedNo one helped me get it resolved I called Chris and left several messages He finally called me on June 30, and left a message for me to call himI emailed him back that I tried to resolve this numerous times while on vacation Now I'm back at work and can't call because I work Mon-Fri 8am-4pm (9am-5pm their time in which they Are closed by time I get off work and They aren't working sat or sun---I cannot take off work to spend another days trying to get them to help me I'm exhausted! They've gotten lots of money from me in over a decade---I don't understand--never had a problem like this b Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Despite Skyauction's attempts at obfuscation, the bare facts suppporting my claim have not changedPlease see original complaint pages, to prove in detail how Skyauction has attempted to scam meSkyauction did not have a contractual right to book a room at the hotel, for the date in questionI timely canceled the disputed night.3, Skyauction staff acknowledged the cancellation, in writing, and agreed to credit meThe COO has opted not to do the right thing and instead is throwing up excuses, wrapped in fine printSee above attachment, proving that Skyauction already acknowledged the debt to me...and submitted the creditTheir credit card processing company had an error and failed to process it, as three employees at Skyauction have informed meEach employee has confirmed that the $credit was supposed to go through, but the dishonest COO has decided to tell them not to put it through, as I've been told by themSkyauction has changed reservations several times for me, when weather has prevented my trip The hotel wanted to change my reservation, but was unable to, because they said that Skyauction wrongly took my payment, when there was NO CONTRACT between the hotel and Skyauction The hotel said that Skyauction was at fault and should correct their misrepresentationSkyauction acknowledged they were going to give me the credit, but then changed their story and said they were not going to do so, because I was a no-show See original documentation for the letter from the hotel, proving I was NOT a no-show When Skyauction found out I had a letter from the hotel proving that I was not a no-show, they made a complete about face and decided to change their story, degrees Now, after seeing the letter from the hotel, they have decided to say that there is no rebooking policy - a whole new story - despite the fact that they have rebooked me before And despite the fact that they acknowledged that the credit is due I even have an email showing that they tried to rebook me...but the dates were wrong.This all is totally ridiculous - and terribly immoral.If you need further documentation or explanation, please contact me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: June 24,I emailed Skyauction as I just paid the extra feesPatrice emailed me June 24, 2:pm and said they would refund any fees June 27, Patrice emailed me and said to send them a copy of the receipt for the chargesSo I emailed about copies to sky auctionJune 27, 2:49pm Chris emailed me and said these are non-member fees and won't be refunding The sky auction said nothing about me being a member in order to avoid additional fees It wasn't on the resort website eitherJune 28, 2:49pm Patrice emailed and said they will definitely refund the feesJune 28, 8:54am Patrice sent another email saying Chris is working on the refundI called Skyauction about 5-times while on vacation trying to get this resolvedNo one helped me get it resolved I called Chris and left several messages He finally called me on June 30, and left a message for me to call himI emailed him back that I tried to resolve this numerous times while on vacation Now I'm back at work and can't call because I work Mon-Fri 8am-4pm (9am-5pm their time in which they Are closed by time I get off work and They aren't working sat or sun---I cannot take off work to spend another days trying to get them to help me I'm exhausted! They've gotten lots of money from me in over a decade---I don't understand--never had a problem like this b Regards, [redacted] ***

Hi, We cannot find this purchase anywhere in our records and we don't believe that this customer ever purchased this room from Skyauction.com. Please have them provide us with a Skyauction.com fulfillment or trip ID number and or their customer ID.We can't help
unless this was purchased on Skyauction.com. Thank you,Sal E***

To Whom this may Concern, This customers card was credited in the amount of $to compensate them for the coupon issued for their participation in our survey.If the customer has any additional questions, they can feel free to contact me directly. Truly Yours.Sal E***COO

Hi, We have detailed information in writing from the customer involved, it is the corroborating response from the Resort we need to conclude our investigation and determine if a refund is warranted and to champion the receipt of that refund from said resort. We will update the customer directly.Regards

Complaint: ***
I am rejecting this response because: After checking my credit card account, there is no refund or pending refund from Skyauction in the amount of $Dollars
Regards,
*** ***

Hi,  I am sorry that this is the first time I am seeing this notification.  We have attempted to verify this customers complaint with the resort involved but have been unable to do so.  While insects are native to just about every state and perhaps predominant in Florida we understand...

our customers hesitancy to stay in an environment they feel unsafe.  We have not been able to obtain information from the resort that at this time to verify their claim that the problem existed or that they made the resort aware of the problem and no additional accommodations were offered on site.We must work with our suppliers to identify and resolve customer problems if they exist.  Sometimes it take a bit of time to gain the truth in a situation and we will continue to investigate until this is resolved.Regards

Dear Sirs,   Customers of Skyauction.com are required to acknowledge and accept the terms and conditions of all transactions and purchases made on our site.  Without verification of that acceptance registration and purchases aren't allowed.  Here is the excerpt clearly stating...

the accepted terms:WHEN YOU BID AND WIN AN AUCTION, YOU ENTER INTO A LEGAL CONTRACT WITH SKYAUCTION TO PURCHASE THE TRAVEL OR ITEMS SUBJECT TO SUCH AUCTION. This contract is subject to the terms and conditions in these Terms of Use. All items are offered subject to availability in specific, contracted classes of service. Once reservations are confirmed or certificates are provided they are NON-REFUNDABLE AND NON-CHANGEABLE. Reservations cannot be changed or endorsed in any way after issuance. After departure, all issues pertaining to routing and carriage are at the sole discretion of the service provider involved. SkyAuction reserves the right to set minimum bids and to withdraw any item from auction at any time, for any reason. Bids must be raised by the posted bidding increments. SkyAuction reserves the right to postpone, delay, interrupt, or cancel any auction for any reason, at any time. Bidders must be of at least legal age of their state of residence. Persons who are "minors" must use an agent such as a parent or legal guardian who is of at least legal age for the purpose of bidding. We do offer flexible change insurance that can be purchased when reservations are confirmed but this customer opted not to purchase any type of protection for her reservations.Sincerely,

Hi,  Here is the transaction file number: Success in issuing a CREDIT to the card [redacted] for $25 on [redacted]Credit issue ref: [redacted]Please check with your credit card company again.thanks,

Hi,   The customer involved invoked the use of her purchased insurance plan to change dates after she received her initial confirmation.  She was verbally informed verbally that that policy was no longer in place covering her second selection.  It was clear that she had been...

charged the cost of insurance to make the first change.Then in June the customer wanted to make a second change but hadn't purchased a new policy to effectuate it.  The US Government issued a travel warning for Mexico on August 22, 2017 which 60 days after she attempted to change her dates.Regards

Complaint: [redacted]
I am rejecting this response because:Despite Skyauction's attempts at obfuscation, the bare facts suppporting my claim have not changed.1. Please see original complaint pages, to prove in detail how Skyauction has attempted to scam me.2. Skyauction did not have a contractual right to book a room at the hotel, for the date in question2. I timely canceled the disputed night.3, Skyauction staff acknowledged the cancellation, in writing, and agreed to credit me.4. The COO has opted not to do the right thing and instead is throwing up excuses, wrapped in fine print.5. See above attachment, proving that Skyauction already acknowledged the debt to me...and submitted the credit. Their credit card processing company had an error and failed to process it, as three employees at Skyauction have informed me. Each employee has confirmed that the $368 credit was supposed to go through, but the dishonest COO has decided to tell them not to put it through, as I've been told by them.6. Skyauction has changed reservations several times for me, when weather has prevented my trip.  The hotel wanted to change my reservation, but was unable to, because they said that Skyauction wrongly took my payment, when there was NO CONTRACT between the hotel and Skyauction.  The hotel said that Skyauction was at fault and should correct their misrepresentation.7. Skyauction acknowledged they were going to give me the credit, but then changed their story and said they were not going to do so, because I was a no-show.  See original documentation for the letter from the hotel, proving I was NOT a no-show.  When Skyauction found out I had a letter from the hotel proving that I was not a no-show, they made a complete about face and decided to change their story, 180 degrees.  Now, after seeing the letter from the hotel, they have decided to say that there is no rebooking policy - a whole new story - despite the fact that they have rebooked me before.  And despite the fact that they acknowledged that the credit is due.  I even have an email showing that they tried to rebook me...but the dates were wrong.This all is totally ridiculous - and terribly immoral.If you need further documentation or explanation, please contact me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They never contacted me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The credit is there and was submitted today. You were lying again the other day when you told the Revdex.com the credit had been issued.You have a good company and it is too bad you run it like a used car salesman. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
June 24,2016 I emailed Skyauction as I just paid the extra fees. Patrice emailed me June 24, 2016 2:49 pm and said they would refund any fees.  June 27, 2016 Patrice emailed me and said to send them a copy of the receipt for the charges. So I emailed about 5 copies to sky auction. June 27, 2016 2:49pm Chris emailed me and said these are non-member fees and won't be refunding.  The sky auction said nothing about me being a member in order to avoid additional fees.  It wasn't on the resort website either. June 28, 2016 2:49pm Patrice emailed and said they will definitely refund the fees. June 28, 2016 8:54am Patrice sent another email saying Chris is working on the refund. I called Skyauction about 5-6 times while on vacation trying to get this resolved. No one helped me get it resolved.  I called Chris and left several messages.  He finally called me on June 30, 2016 and left a message for me to call him. I emailed him back that I tried to resolve this numerous times while on vacation.  Now I'm back at work and can't call because I work Mon-Fri 8am-4pm (9am-5pm their time in which they Are closed by time I get off work and They aren't working sat or sun---I cannot take off work to spend another 5 days trying to get them to help me.  I'm exhausted! They've gotten lots of money from me in over a decade---I don't understand--never had a problem like this b4. 
Regards,
[redacted]

To Whom This May Concern,   Occasionally, our customers can be errantly charged fees that aren't applicable at any number of the thousands of hotels and resorts we deal with each and every year.  It is a rare occurrence and when it happens we will ensure that the customer is...

reimbursed for these fees.  Usually that reimbursement comes from the resort itself and can take few days to actualize.  This customer checked in 3 days ago and is still at the resort.  We are doing all we can to have her money returned prior to her checking out.Regards,Sal E[redacted]