05/12/RE: COMPLAINT # [redacted] To Whom It May Concern: Mr [redacted] purchased a used Jeep Cherokee from us on 06/04/He signed a contract stating that the vehicle is sold as is and has no warrantyTherefore he would be responsible for any maintenance or repairsHe called March 10,complaining about his car having issuesOur mechanic gave him an estimate free of charge and he agreed on the repairs and stated he did not have money for the repairsOur mechanic offered to finance him the repairs but Mr [redacted] was very demanding and not wanting to leave car since he did not have any other means for transportationThe money he had paid for parts that were used to repair vehicle were reimbursed and he was told to take it somewhere else since he was not happy with our mechanic's serviceThe mechanic made him aware he was not done repairing the vehicleHe kept driving it like that and then complained about our mechanic not repairing vehicleHe stopped paying the car note, therefore we had to send the car out for repossession, since that is considered breach of contractSincerely, [redacted] General Manager [redacted]
To whom it may concern: Sorry for the delayed response due to the holidays is has taken me a little longer to respond to my emails Ms [redacted] purchased a Chevrolet Impala on 09/2/for $with a $down paymentThe majority of our vehicles purchased come from Addessa Austin Auction After purchase of vehicle we send the vehicle to Adessa post inspections and we pay $ This alerts us to potential problem areas of the vehicle and gives us guidance on what needs to be repairedWe do our best to make sure all vehicles are in good condition before we list them for sale Even though all vehicles are used and sold “as is” as a courtesy to our customers we give them days for any major problems like motor or transmission The state of Texas also makes dealerships get a signed “as is” form which lets customers know of possible problems that might occur upon purchase of which the dealership is “not responsible” and which Ms [redacted] signed When Ms [redacted] called me the first time after two weeks of purchase saying her vehicle was not starting knowing she was single mom and did not have any other means, I felt sympathy for her and I went the extra mile to help her by sending of our employees to go pick up her car at her apartment, thinking it was the battery our mechanic put a new battery in the car and delivered back to her that same day A week later she calls again saying it was not starting again and was very impatient demanding us to come get it, therefore I sent for it again and after telling her it was going to take more than one day to fix since we had to take it somewhere else to get repaired; she said she did not want it anymore that she wanted us to put her in something else Ms [redacted] came in and liked another car very similar but older model for $5999.00, also liked the idea that it was going to drop her payment She took it for a test drive and I told her to make sure she took it to a mechanic that way she knew it would be a good purchase, since they are sold “as is” and all sales are final She said she had to get back to work that she would take it to her mechanic the following day and I told her it was fine This was Septand on Sept I called her, she stated she liked the car and the condition it was in, therefore she would come when ever she had time to sign paperwork, I told her she needed to come asap, since we needed to have her sign a new contract and get it insured, she gave me an attitude and restated she would come when ever she could I called her again the following week since she was still not coming in to let her know the Impala was ready and fixed in case she would change her mind since it was already registered with TX DPS under her name and it being a newer vehicle I asked her if she would like to come get it but she said NO that she was keeping the Impala she had been driving for almost weeks and stated that she would come in It wasn’t until Octthat she finally came to sign paperwork on the Impala for $ When I sold her the Chevy Impala I transferred the $down payment she had given on the Impala and the $payment; a total of $went as down payment on the new vehicle Then little more than two months later she calls to let us know the Impala was not working and wanted us to come get it The mechanic was very short handed at the time and we did not have anyone to come get the car anymore so I told Ms [redacted] that we would look at it but she needed to get the car to us at her own expense She got very upset and acted very disrespectful, saying she was not going to pay for the tow truck and demanded to ask my boss if he would pay for tow truck I did, and he said I had already gone way beyond to help her, to ask her to get the car here and that we would take it from there, therefore I related the message A few days went by and she called Decsaying she did not want the car anymore that the transmission was bad that she had already taken it to a mechanic and wanted us to come get it from his shop Ms [redacted] said she would meet us there at 1pm to get her stuff I sent a tow truck and the wrecker service waited there for more than an hour, when I called to find out if she was still going to meet with them she was very rude and she hang up on me I don’t understand how she was able to take it to another shop if she said it was not driving instead of bringing it to us I always did what she asked me to do, but nothing ever seemed to satisfy her and there is only so much that we can do Everything was done out of good faith hoping for the best All we were asking for her was to bring it here and she would rather be disrespectful and not show any responsibility her part We been selling used cards for more than years and I think we would not be in business if we did not take care of our customers
Ms [redacted] financed a Chevrolet Malibu on January 7, priced at 11,+ financing for months Previous to that she was given a test drive to make sure there are no flaws with the vehicle since they are “used” and sold “as is” Then when she signed the Contract it was clearly stated that the vehicle was sold “as is” with no warranty Therefore she would be responsible for maintenance and repairs to the vehicle Also by signing the contract she agreed on making timely payments and maintains financial responsibility by having the vehicle under full coverage insurance Even though she was on auto draft her card declined every time and she failed to answer our phone calls When we were notified on 07/10/about her insurance policy being cancelled, she was given a phone call but she would not admit about not having insurance, the policy had been cancelled for months It is illegal to drive with out insurance, we have a policy that states if a vehicle does not have insurance it is considered breach of contract and subject to immediate repossession That is why her vehicle was repossessed We don’t give vehicles back if a customer has failed to keep vehicle insured But since she was begging saying she had found a new job and needed vehicle to drive to work next day day, stating this was her only hope to get her life back together, we felt sorry and out of our good heart we gave her another opportunity to comply We had her get the vehicle insured before she left the lot Then I received a call late August saying she was having problems with the vehicle and was given a quote of $on repairs she could not afford, asking if there was anything I could do to help her I told her I could talk to my mechanic since we can get discounted rates for our customers to see what he could do to help her out and pay something more affordable This was done out of good faith just trying to help her out, I don’t get anything out of this, just a satisfaction to know I helped someone which I thought I did since out mechanic quoted $ The mechanic said she came on a Thursday when I was not here and we had told her to bring it on a Friday but she did not want to leave car because she did not have any other way to get around I did not hear back from her so did not know if she fixed vehicle or not until this Saturday 09/27/when she came in and said that now the transmission was out She said there was no way she could afford that If she did not fix the previous problem in a timely manner the mechanic said this could be the cause for the transmission to fail I am sorry she feels it was a bad investment but we have gone way and beyond to help her out
05/12/RE: COMPLAINT # [redacted] To Whom It May Concern: Mr [redacted] purchased a used Jeep Cherokee from us on 06/04/He signed a contract stating that the vehicle is sold as is and has no warrantyTherefore he would be responsible for any maintenance or repairsHe called March 10,complaining about his car having issuesOur mechanic gave him an estimate free of charge and he agreed on the repairs and stated he did not have money for the repairsOur mechanic offered to finance him the repairs but Mr [redacted] was very demanding and not wanting to leave car since he did not have any other means for transportationThe money he had paid for parts that were used to repair vehicle were reimbursed and he was told to take it somewhere else since he was not happy with our mechanic's serviceThe mechanic made him aware he was not done repairing the vehicleHe kept driving it like that and then complained about our mechanic not repairing vehicleHe stopped paying the car note, therefore we had to send the car out for repossession, since that is considered breach of contractSincerely, [redacted] General Manager [redacted]
To whom it may concern: Sorry for the delayed response due to the holidays is has taken me a little longer to respond to my emails Ms [redacted] purchased a Chevrolet Impala on 09/2/for $with a $down paymentThe majority of our vehicles purchased come from Addessa Austin Auction After purchase of vehicle we send the vehicle to Adessa post inspections and we pay $ This alerts us to potential problem areas of the vehicle and gives us guidance on what needs to be repairedWe do our best to make sure all vehicles are in good condition before we list them for sale Even though all vehicles are used and sold “as is” as a courtesy to our customers we give them days for any major problems like motor or transmission The state of Texas also makes dealerships get a signed “as is” form which lets customers know of possible problems that might occur upon purchase of which the dealership is “not responsible” and which Ms [redacted] signed When Ms [redacted] called me the first time after two weeks of purchase saying her vehicle was not starting knowing she was single mom and did not have any other means, I felt sympathy for her and I went the extra mile to help her by sending of our employees to go pick up her car at her apartment, thinking it was the battery our mechanic put a new battery in the car and delivered back to her that same day A week later she calls again saying it was not starting again and was very impatient demanding us to come get it, therefore I sent for it again and after telling her it was going to take more than one day to fix since we had to take it somewhere else to get repaired; she said she did not want it anymore that she wanted us to put her in something else Ms [redacted] came in and liked another car very similar but older model for $5999.00, also liked the idea that it was going to drop her payment She took it for a test drive and I told her to make sure she took it to a mechanic that way she knew it would be a good purchase, since they are sold “as is” and all sales are final She said she had to get back to work that she would take it to her mechanic the following day and I told her it was fine This was Septand on Sept I called her, she stated she liked the car and the condition it was in, therefore she would come when ever she had time to sign paperwork, I told her she needed to come asap, since we needed to have her sign a new contract and get it insured, she gave me an attitude and restated she would come when ever she could I called her again the following week since she was still not coming in to let her know the Impala was ready and fixed in case she would change her mind since it was already registered with TX DPS under her name and it being a newer vehicle I asked her if she would like to come get it but she said NO that she was keeping the Impala she had been driving for almost weeks and stated that she would come in It wasn’t until Octthat she finally came to sign paperwork on the Impala for $ When I sold her the Chevy Impala I transferred the $down payment she had given on the Impala and the $payment; a total of $went as down payment on the new vehicle Then little more than two months later she calls to let us know the Impala was not working and wanted us to come get it The mechanic was very short handed at the time and we did not have anyone to come get the car anymore so I told Ms [redacted] that we would look at it but she needed to get the car to us at her own expense She got very upset and acted very disrespectful, saying she was not going to pay for the tow truck and demanded to ask my boss if he would pay for tow truck I did, and he said I had already gone way beyond to help her, to ask her to get the car here and that we would take it from there, therefore I related the message A few days went by and she called Decsaying she did not want the car anymore that the transmission was bad that she had already taken it to a mechanic and wanted us to come get it from his shop Ms [redacted] said she would meet us there at 1pm to get her stuff I sent a tow truck and the wrecker service waited there for more than an hour, when I called to find out if she was still going to meet with them she was very rude and she hang up on me I don’t understand how she was able to take it to another shop if she said it was not driving instead of bringing it to us I always did what she asked me to do, but nothing ever seemed to satisfy her and there is only so much that we can do Everything was done out of good faith hoping for the best All we were asking for her was to bring it here and she would rather be disrespectful and not show any responsibility her part We been selling used cards for more than years and I think we would not be in business if we did not take care of our customers
Ms [redacted] financed a Chevrolet Malibu on January 7, priced at 11,+ financing for months Previous to that she was given a test drive to make sure there are no flaws with the vehicle since they are “used” and sold “as is” Then when she signed the Contract it was clearly stated that the vehicle was sold “as is” with no warranty Therefore she would be responsible for maintenance and repairs to the vehicle Also by signing the contract she agreed on making timely payments and maintains financial responsibility by having the vehicle under full coverage insurance Even though she was on auto draft her card declined every time and she failed to answer our phone calls When we were notified on 07/10/about her insurance policy being cancelled, she was given a phone call but she would not admit about not having insurance, the policy had been cancelled for months It is illegal to drive with out insurance, we have a policy that states if a vehicle does not have insurance it is considered breach of contract and subject to immediate repossession That is why her vehicle was repossessed We don’t give vehicles back if a customer has failed to keep vehicle insured But since she was begging saying she had found a new job and needed vehicle to drive to work next day day, stating this was her only hope to get her life back together, we felt sorry and out of our good heart we gave her another opportunity to comply We had her get the vehicle insured before she left the lot Then I received a call late August saying she was having problems with the vehicle and was given a quote of $on repairs she could not afford, asking if there was anything I could do to help her I told her I could talk to my mechanic since we can get discounted rates for our customers to see what he could do to help her out and pay something more affordable This was done out of good faith just trying to help her out, I don’t get anything out of this, just a satisfaction to know I helped someone which I thought I did since out mechanic quoted $ The mechanic said she came on a Thursday when I was not here and we had told her to bring it on a Friday but she did not want to leave car because she did not have any other way to get around I did not hear back from her so did not know if she fixed vehicle or not until this Saturday 09/27/when she came in and said that now the transmission was out She said there was no way she could afford that If she did not fix the previous problem in a timely manner the mechanic said this could be the cause for the transmission to fail I am sorry she feels it was a bad investment but we have gone way and beyond to help her out