Good Morning ***, it is regrettable that you had a bad experience with SkyshuttleWe take all customer complaints very seriously and would like to address your concerns and commentsWhen travelling from Edmonton International Airport no specific reservation is required with Skyshuttle We do not take time reservations or require flight information or arrival times as flights often arrive early or are delayed, travelers experience varying time to complete customs, and luggage delays are a possibility This was your case; you stated that your flight arrived lateSkyshuttle is a shared ride service that operates on a set schedule departing from the airport every minutesOur service is based on the demand of our customers and runs on a first come first serve basisNo one misses the shuttle; one simply boards the next shuttle departing the AirportThe clerk at the Skyshuttle kiosk would have assisted you with the departure time for the next available shuttle during our hours of operation 5:30am – 1:30amWe would like to apologize for the misunderstanding of our refund policy Our policy on refunds is clearly stated on our Online Reservation Booking System where you made your shuttle bookingOur understanding is that your flight arrived during the hours of the day that we provide shuttle service; however, you chose not to use the service because you were not prepared to wait for the next available shuttleConsequently no refund was issuedAs a traveller arriving at Edmonton International Airport there are countless options to depart the airport, the EIA website “Coming and Going” tab lists the following: Coming and Going Various methods of ground transportation are available to make travelling to and from the airport as stress-free and convenient as possible· [redacted] · Car Rentals · Hotel Shuttles · Skyshuttle · [redacted] · Taxis and Limos · Private Transportation Providers http://flyeia.com/coming-and-going#sm.0001v0s7i1cn5fh7wdq2f767cluri We hope you had a wonderful stay in Edmonton and apologies for the inconvenience you experienced on your arrival
Initial Business Response /* (1000, 8, 2015/08/19) */
the following is information provided on our website, as well as what is informed by the call centre when patrons book online or call in:
On the website:
The last skyshuttle departs the airport at 01:a.mfor all city of Edmonton
stops
Saturday and Sunday skyshuttle departs the airport every minutes on the hour for downtown and half past the hour for west end
Monday through Friday skyshuttle departs the airport to downtown every minutes
Monday through Friday skyshuttle departs the airport to west end every minutesAfter 6:p.m., the shuttle departs every minutes
As part of the Privacy Statement: Limitations of Liability - skyshuttle and its affiliates will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our controlAny expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passengerPlease note that skyshuttle quotes - minutes travel time to reach the airport from most pick up locations as we do ave multiple stops along the way
Via email request for information or through the call centre:
From the airport into the city is on a first come first serve basisFor downtown during the week we try to have a shuttle leave every - minutes starting at approximately 06:am and for the west end we try to have a shuttle leave every - minutes starting at approximately 05:amOn weekends and holidays we depart once an hour to/from all locationsThe kiosk closes at precisely 01:am and the last shuttle of the evening departs at 01:am sharp every day of the week
Once you arrive and have collected your luggage, you would make your way to the sky shuttle kiosk located inside door #on the arrivals levelAdvise the customer service agent where you need to go and they will let you know the next available shuttleAll our drop off locations are the same as our pick up locationsThey will also provide you with your ticket or tickets; the cost is $per adult one way and $per adult round tripPlease note that the return tickets are only available at our airport kiosk
From the city to the airport we only stop at locations where we have a reservation for shuttle serviceWe have set scheduled times for bookings and the drivers adhere to theseWe quote - minute travel times from most locations depending on traffic/weather and how many additional stops the coach may have to make
Please let me know if you require any additional information
I have verified with the kiosk at the airport that they have signage posted as well that indicates service is on a first come first serve basis regardless if there is a reservation or booking.at no time we tell customer to wait for hrs for next bus
Initial Consumer Rebuttal /* (3000, 10, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because it is not trueThere was a hour wait for the shuttle, and the kiosk representative stated that due to this we were entitled to a refund
Good Morning [redacted], it is regrettable that you had a bad experience with Skyshuttle. We take all customer complaints very seriously and would like to address your concerns and comments. When travelling from Edmonton International Airport no specific reservation is required with Skyshuttle. ...
We do not take time reservations or require flight information or arrival times as flights often arrive early or are delayed, travelers experience varying time to complete customs, and luggage delays are a possibility. This was your case; you stated that your flight arrived late. Skyshuttle is a shared ride service that operates on a set schedule departing from the airport every 60 minutes. Our service is based on the demand of our customers and runs on a first come first serve basis. No one misses the shuttle; one simply boards the next shuttle departing the Airport. The clerk at the Skyshuttle kiosk would have assisted you with the departure time for the next available shuttle during our hours of operation 5:30am – 1:30am. We would like to apologize for the misunderstanding of our refund policy. Our policy on refunds is clearly stated on our Online Reservation Booking System where you made your shuttle booking. Our understanding is that your flight arrived during the hours of the day that we provide shuttle service; however, you chose not to use the service because you were not prepared to wait for the next available shuttle. Consequently no refund was issued. As a traveller arriving at Edmonton International Airport there are countless options to depart the airport, the EIA website “Coming and Going” tab lists the following: Coming and Going Various methods of ground transportation are available to make travelling to and from the airport as stress-free and convenient as possible. · [redacted] · Car Rentals · Hotel Shuttles · Skyshuttle · [redacted] · Taxis and Limos · Private Transportation Providers http://flyeia.com/coming-and-going#sm.0001v0s7i1cn5fh7wdq2f767cluri �...⇄ We hope you had a wonderful stay in Edmonton and apologies for the inconvenience you experienced on your arrival.
Good Morning ***, it is regrettable that you had a bad experience with SkyshuttleWe take all customer complaints very seriously and would like to address your concerns and commentsWhen travelling from Edmonton International Airport no specific reservation is required with Skyshuttle We do not take time reservations or require flight information or arrival times as flights often arrive early or are delayed, travelers experience varying time to complete customs, and luggage delays are a possibility This was your case; you stated that your flight arrived lateSkyshuttle is a shared ride service that operates on a set schedule departing from the airport every minutesOur service is based on the demand of our customers and runs on a first come first serve basisNo one misses the shuttle; one simply boards the next shuttle departing the AirportThe clerk at the Skyshuttle kiosk would have assisted you with the departure time for the next available shuttle during our hours of operation 5:30am – 1:30amWe would like to apologize for the misunderstanding of our refund policy Our policy on refunds is clearly stated on our Online Reservation Booking System where you made your shuttle bookingOur understanding is that your flight arrived during the hours of the day that we provide shuttle service; however, you chose not to use the service because you were not prepared to wait for the next available shuttleConsequently no refund was issuedAs a traveller arriving at Edmonton International Airport there are countless options to depart the airport, the EIA website “Coming and Going” tab lists the following: Coming and Going Various methods of ground transportation are available to make travelling to and from the airport as stress-free and convenient as possible· [redacted] · Car Rentals · Hotel Shuttles · Skyshuttle · [redacted] · Taxis and Limos · Private Transportation Providers http://flyeia.com/coming-and-going#sm.0001v0s7i1cn5fh7wdq2f767cluri We hope you had a wonderful stay in Edmonton and apologies for the inconvenience you experienced on your arrival
Initial Business Response /* (1000, 8, 2015/08/19) */
the following is information provided on our website, as well as what is informed by the call centre when patrons book online or call in:
On the website:
The last skyshuttle departs the airport at 01:a.mfor all city of Edmonton
stops
Saturday and Sunday skyshuttle departs the airport every minutes on the hour for downtown and half past the hour for west end
Monday through Friday skyshuttle departs the airport to downtown every minutes
Monday through Friday skyshuttle departs the airport to west end every minutesAfter 6:p.m., the shuttle departs every minutes
As part of the Privacy Statement: Limitations of Liability - skyshuttle and its affiliates will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our controlAny expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passengerPlease note that skyshuttle quotes - minutes travel time to reach the airport from most pick up locations as we do ave multiple stops along the way
Via email request for information or through the call centre:
From the airport into the city is on a first come first serve basisFor downtown during the week we try to have a shuttle leave every - minutes starting at approximately 06:am and for the west end we try to have a shuttle leave every - minutes starting at approximately 05:amOn weekends and holidays we depart once an hour to/from all locationsThe kiosk closes at precisely 01:am and the last shuttle of the evening departs at 01:am sharp every day of the week
Once you arrive and have collected your luggage, you would make your way to the sky shuttle kiosk located inside door #on the arrivals levelAdvise the customer service agent where you need to go and they will let you know the next available shuttleAll our drop off locations are the same as our pick up locationsThey will also provide you with your ticket or tickets; the cost is $per adult one way and $per adult round tripPlease note that the return tickets are only available at our airport kiosk
From the city to the airport we only stop at locations where we have a reservation for shuttle serviceWe have set scheduled times for bookings and the drivers adhere to theseWe quote - minute travel times from most locations depending on traffic/weather and how many additional stops the coach may have to make
Please let me know if you require any additional information
I have verified with the kiosk at the airport that they have signage posted as well that indicates service is on a first come first serve basis regardless if there is a reservation or booking.at no time we tell customer to wait for hrs for next bus
Initial Consumer Rebuttal /* (3000, 10, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because it is not trueThere was a hour wait for the shuttle, and the kiosk representative stated that due to this we were entitled to a refund
Good Morning [redacted], it is regrettable that you had a bad experience with Skyshuttle. We take all customer complaints very seriously and would like to address your concerns and comments. When travelling from Edmonton International Airport no specific reservation is required with Skyshuttle. ...
We do not take time reservations or require flight information or arrival times as flights often arrive early or are delayed, travelers experience varying time to complete customs, and luggage delays are a possibility. This was your case; you stated that your flight arrived late. Skyshuttle is a shared ride service that operates on a set schedule departing from the airport every 60 minutes. Our service is based on the demand of our customers and runs on a first come first serve basis. No one misses the shuttle; one simply boards the next shuttle departing the Airport. The clerk at the Skyshuttle kiosk would have assisted you with the departure time for the next available shuttle during our hours of operation 5:30am – 1:30am. We would like to apologize for the misunderstanding of our refund policy. Our policy on refunds is clearly stated on our Online Reservation Booking System where you made your shuttle booking. Our understanding is that your flight arrived during the hours of the day that we provide shuttle service; however, you chose not to use the service because you were not prepared to wait for the next available shuttle. Consequently no refund was issued. As a traveller arriving at Edmonton International Airport there are countless options to depart the airport, the EIA website “Coming and Going” tab lists the following: Coming and Going Various methods of ground transportation are available to make travelling to and from the airport as stress-free and convenient as possible. · [redacted] · Car Rentals · Hotel Shuttles · Skyshuttle · [redacted] · Taxis and Limos · Private Transportation Providers http://flyeia.com/coming-and-going#sm.0001v0s7i1cn5fh7wdq2f767cluri �...⇄ We hope you had a wonderful stay in Edmonton and apologies for the inconvenience you experienced on your arrival.