Sky Mountain Contractors LLC

Thank you so much,
[redacted] and [redacted], for discussing this matter with me over the phone today and agreeing to let us turn this into a positive for everyone. I look forward to meeting up with you this Friday to go over your concerns and find the best solutions for you. We strive to keep our quality high...

and feel very badly when we don't meet our customer expectations. The minute I heard about this complaint I went straight to the phone to try and satisfy you. We take unsatisifed customers VERY seriously.
As you know we gave you a free 2 year warranty on all your installations and would love the opportunity to show you that we certainly can do this right. From what it sounds like on the phone, some of this could be due to defective flooring. Either way, we are happy to serve and will see you Friday to straighten this out. Thanks again.