Sky Engineering

I am responding on behalf of SKY Construction & Engineering, Incregarding [redacted] complaint In support of my response, I am uploading:- [redacted] signed contract, including warranty coverages on the subject project (hereby referred to as CONTRACT)- Our printout of our customer contact management system, showing the contact with the customer and other project related specifics (hereby referred to as CCMS)- Copies of email correspondence with me, our project admin, [redacted] ***, and the subcontractor on this project, [redacted] .The short response to the complaint is the project warranty has expiredThe customer, [redacted] , alerted us on 8/27/of issues with the install completed on 6/29/12, evidenced by final payment and customer acceptance on that date (see page of the CONTRACT).SKY has completed Energy Optimization projects of this type successfully, without a single unresolved customer complaintAdditionally, we have been in business for over years without a single Revdex.com complaint.As evidenced in the attached CCMS log, we responded to the initial complaint, despite lack of warranty coverage, and the next day our subcontractor, [redacted] [redacted] , attempted to arrange repairs This started what would soon be a pattern with Mr [redacted] , of contact every few months with silence in between.Please read the CCMS for additional contact details.I became involved on March 9th I intervened on the customer's behalf, trying to arrange for a satisfactory result with our subcontractor whom had no warranty remaining in effect on their repairs completed nearly two years agoI convinced [redacted] to once again attempt a site visitAgain, they tried several more times with repeat trips to attempt a fixMr [redacted] references one of these attempts, saying the sub arrived with no toolsThis resulted after repeated visits with no one home at the residence, when they finally were able to get him to answer the door; they tried to fix what they believed to be a simple repair due to weather stripping that had come off due to wear from pets in the homePlease reference my email correspondence with Mr [redacted] , as well as additional correspondence provided from our admin, [redacted] ***This will serve to further demonstrate the difficulty in communicating with the customer.As per my email on 6/to Mr [redacted] , the only option we have at this juncture is to refund him for the portion deemed faulty, the weather stripping As pointed out in the email, this would be a good will gesture, as there are no warranties in effect Offering to do this resulted in Mr [redacted] refusing the offer, which I responded to via email Additionally, he made personal remarks about my involvement in an LGBT organization and how I was using this position to "prey on the gay community" which I found personally offensive Despite this, I contacted Mr [redacted] once again on 6/ I calmly stated that due to our company closing the Energy Optimization division over a year ago, I was out of options to make him happy In one last effort to help him, I asked him to get quotes to fix whatever it was he felt we caused I said I couldn't guarantee any repairs, but we would at least have an idea of what was wrong and the related cost He said he would email quotes to me, but it would take some timeHe never replied.Instead he contacted the owners of the company and tried to revive his original tactics looking for a full refund At this time, we are out of options to help Mr [redacted] This is clearly the case of a customer looking to blame a contractor for unrelated issues with a very old home.SKY feels we have gone over and above in this customer situation and we are sad to see him refuse our offers of assistance

We have had our Skye solar panels for two years and have been extremely pleased with every aspectWe have no negative comments whatsoever

Sky Renewable Energy - Home Solar Energy
Outstanding company to work withThey provided us with facts up front as to what it would cost, how long it would take to install, and how quick our pay back period would be
We are generating more power than their initial estimates and paying off our initial up front lease payment faster than we anticipated
The company is first rate, and very proactive/responsive

I am responding on behalf of SKY Construction & Engineering, Inc. regarding [redacted] complaint.  In support of my response, I am uploading:- [redacted] signed contract, including warranty coverages on the subject project (hereby referred to as  CONTRACT)- Our...

printout of our customer contact management system, showing the contact with the customer and other project related specifics (hereby referred to as CCMS)- Copies of email correspondence with me, our project admin, [redacted], and the subcontractor on this project, [redacted].The short response to the complaint is the project warranty has expired. The customer, [redacted], alerted us on 8/27/13 of issues with the install completed on 6/29/12, evidenced by final payment and customer acceptance on that date (see page 2 of the CONTRACT).SKY has completed 186 Energy Optimization projects of this type successfully, without a single unresolved customer complaint. Additionally, we have been in business for over 13 years without a single Revdex.com complaint.As evidenced in the attached CCMS log, we responded to the initial complaint, despite lack of warranty  coverage, and the next day our subcontractor,  [redacted], attempted to arrange repairs.  This started what would soon be a pattern with Mr. [redacted], of contact every few months with silence in between.Please read the CCMS for additional contact details.I became involved on March 9th 2014. I intervened on the customer's behalf, trying to arrange for a satisfactory result with our subcontractor whom had no warranty remaining in effect on their repairs completed nearly two years ago. I convinced [redacted] to once again attempt a  site visit. Again, they tried several more times with repeat trips to attempt a fix. Mr. [redacted] references one of these attempts, saying the sub arrived with no tools. This resulted after repeated visits with no one home at the residence, when they finally were able to get him to answer the door; they tried to fix what they believed to be a simple repair due to weather stripping that had come off due to wear from pets in the home. Please reference my email correspondence with Mr. [redacted], as well as additional correspondence provided from our admin, [redacted]. This will serve to further demonstrate the difficulty in communicating with the customer.As per my email on 6/10 to Mr. [redacted], the only option we have at this juncture is to refund him for the portion deemed faulty, the weather stripping.  As pointed out in the email, this would be a good will gesture, as there are no warranties in effect.  Offering to do this resulted in Mr. [redacted] refusing the offer, which I responded to via email.  Additionally, he made personal remarks about my involvement in an LGBT organization and how I was using this position to "prey on the gay community" which  I found personally offensive.   Despite this, I contacted  Mr. [redacted]  once again on 6/27.  I calmly stated that due to our company closing the Energy Optimization division over a year ago, I was out of options to make him happy.  In one last effort to help him, I asked him to get quotes to fix whatever it was he felt we caused.  I said I couldn't guarantee any repairs, but we would at least have an idea of what was wrong and the related cost.  He said he would email quotes to me, but it would take some time. He never replied.Instead he contacted the owners of the company and tried to revive his original tactics looking for a full refund.  At this time, we are out of options to help Mr. [redacted]. This is clearly the case of a customer looking to blame a contractor for unrelated issues with a very old home.SKY feels we have gone over and above in this customer situation and we are sad to see him refuse our offers of assistance.

I am responding on behalf of SKY Construction & Engineering, Inc. regarding [redacted] complaint.  In support of my response, I am uploading:- [redacted] signed contract, including warranty coverages on the subject project (hereby referred to as  CONTRACT)- Our...

printout of our customer contact management system, showing the contact with the customer and other project related specifics (hereby referred to as CCMS)- Copies of email correspondence with me, our project admin, [redacted], and the subcontractor on this project, [redacted].The short response to the complaint is the project warranty has expired. The customer, [redacted], alerted us on 8/27/13 of issues with the install completed on 6/29/12, evidenced by final payment and customer acceptance on that date (see page 2 of the CONTRACT).SKY has completed 186 Energy Optimization projects of this type successfully, without a single unresolved customer complaint. Additionally, we have been in business for over 13 years without a single Revdex.com complaint.As evidenced in the attached CCMS log, we responded to the initial complaint, despite lack of warranty  coverage, and the next day our subcontractor,  [redacted], attempted to arrange repairs.  This started what would soon be a pattern with Mr. [redacted], of contact every few months with silence in between.Please read the CCMS for additional contact details.I became involved on March 9th 2014. I intervened on the customer's behalf, trying to arrange for a satisfactory result with our subcontractor whom had no warranty remaining in effect on their repairs completed nearly two years ago. I convinced [redacted] to once again attempt a  site visit. Again, they tried several more times with repeat trips to attempt a fix. Mr. [redacted] references one of these attempts, saying the sub arrived with no tools. This resulted after repeated visits with no one home at the residence, when they finally were able to get him to answer the door; they tried to fix what they believed to be a simple repair due to weather stripping that had come off due to wear from pets in the home. Please reference my email correspondence with Mr. [redacted], as well as additional correspondence provided from our admin, [redacted]. This will serve to further demonstrate the difficulty in communicating with the customer.As per my email on 6/10 to Mr. [redacted], the only option we have at this juncture is to refund him for the portion deemed faulty, the weather stripping.  As pointed out in the email, this would be a good will gesture, as there are no warranties in effect.  Offering to do this resulted in Mr. [redacted] refusing the offer, which I responded to via email.  Additionally, he made personal remarks about my involvement in an LGBT organization and how I was using this position to "prey on the gay community" which  I found personally offensive.   Despite this, I contacted  Mr. [redacted]  once again on 6/27.  I calmly stated that due to our company closing the Energy Optimization division over a year ago, I was out of options to make him happy.  In one last effort to help him, I asked him to get quotes to fix whatever it was he felt we caused.  I said I couldn't guarantee any repairs, but we would at least have an idea of what was wrong and the related cost.  He said he would email quotes to me, but it would take some time. He never replied.Instead he contacted the owners of the company and tried to revive his original tactics looking for a full refund.  At this time, we are out of options to help Mr. [redacted]. This is clearly the case of a customer looking to blame a contractor for unrelated issues with a very old home.SKY feels we have gone over and above in this customer situation and we are sad to see him refuse our offers of assistance.

Review: Workers returned time after time to repair doors and as a result to caused additional damage. [redacted] promised if the subcontractors were not able to correct the mistakes damage he would have another company correct. This did not happen. Currently [redacted], [redacted] and [redacted] are the controllers and they refuse to return phones calls,messages. Seems that try to run the clock on the warranty aspect so the issues go away. In addition the A/C ducts installed by SKY leak, and as a result we have attic [redacted] being blown out of registers into the home, also not repaird , only time workers came out to correct the duct leaks they did dent have a latter and wanted to know if I wad one they could use. This was common as one tow occasions for the door repairs they arrived without tools and had to go to [redacted] to get screw drivers hammers ect, Pathetic service as well as customer service.Desired Settlement: I would like sky energy to complete their job by qualified contractors or refund monies.

Business

Response:

I am responding on behalf of SKY Construction & Engineering, Inc. regarding [redacted] complaint. In support of my response, I am uploading:- [redacted] signed contract, including warranty coverages on the subject project (hereby referred to as CONTRACT)- Our printout of our customer contact management system, showing the contact with the customer and other project related specifics (hereby referred to as CCMS)- Copies of email correspondence with me, our project admin, [redacted], and the subcontractor on this project, [redacted].The short response to the complaint is the project warranty has expired. The customer, [redacted], alerted us on 8/27/13 of issues with the install completed on 6/29/12, evidenced by final payment and customer acceptance on that date (see page 2 of the CONTRACT).SKY has completed 186 Energy Optimization projects of this type successfully, without a single unresolved customer complaint. Additionally, we have been in business for over 13 years without a single Revdex.com complaint.As evidenced in the attached CCMS log, we responded to the initial complaint, despite lack of warranty coverage, and the next day our subcontractor, [redacted], attempted to arrange repairs. This started what would soon be a pattern with Mr. [redacted], of contact every few months with silence in between.Please read the CCMS for additional contact details.I became involved on March 9th 2014. I intervened on the customer's behalf, trying to arrange for a satisfactory result with our subcontractor whom had no warranty remaining in effect on their repairs completed nearly two years ago. I convinced [redacted] to once again attempt a site visit. Again, they tried several more times with repeat trips to attempt a fix. Mr. [redacted] references one of these attempts, saying the sub arrived with no tools. This resulted after repeated visits with no one home at the residence, when they finally were able to get him to answer the door; they tried to fix what they believed to be a simple repair due to weather stripping that had come off due to wear from pets in the home. Please reference my email correspondence with Mr. [redacted], as well as additional correspondence provided from our admin, [redacted]. This will serve to further demonstrate the difficulty in communicating with the customer.As per my email on 6/10 to Mr. [redacted], the only option we have at this juncture is to refund him for the portion deemed faulty, the weather stripping. As pointed out in the email, this would be a good will gesture, as there are no warranties in effect. Offering to do this resulted in Mr. [redacted] refusing the offer, which I responded to via email. Additionally, he made personal remarks about my involvement in an LGBT organization and how I was using this position to "prey on the gay community" which I found personally offensive. Despite this, I contacted Mr. [redacted] once again on 6/27. I calmly stated that due to our company closing the Energy Optimization division over a year ago, I was out of options to make him happy. In one last effort to help him, I asked him to get quotes to fix whatever it was he felt we caused. I said I couldn't guarantee any repairs, but we would at least have an idea of what was wrong and the related cost. He said he would email quotes to me, but it would take some time. He never replied.Instead he contacted the owners of the company and tried to revive his original tactics looking for a full refund. At this time, we are out of options to help Mr. [redacted]. This is clearly the case of a customer looking to blame a contractor for unrelated issues with a very old home.SKY feels we have gone over and above in this customer situation and we are sad to see him refuse our offers of assistance.

We have had our Skye solar panels for two years and have been extremely pleased with every aspect. We have no negative comments whatsoever.

Sky Renewable Energy - Home Solar Energy...

Outstanding company to work with. They provided us with facts up front as to what it would cost, how long it would take to install, and how quick our pay back period would be.

We are generating more power than their initial estimates and paying off our initial up front lease payment faster than we anticipated.

The company is first rate, and very proactive/responsive.