Skullcandy, Inc.

We have emailed Ms. [redacted] a reurn label and will be sending her a new headphone.  Please ask her to check her email so we can get the original ones sent back.  This will allow us to send a replacement headphone. Thanks,Skullcandy CS.

Our management team at Astro is reaching out to Mr. [redacted] through our customer support channels and will be working to see if/how we can meet his requests. Thanks,Astro.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Jon G[redacted]

Astro's customer service manager has replied to Mr. [redacted] a second time with a offer to allow him to purchase a headset at a price set for those customers who's products expiration has expired.  Those communication will continue and we inform the Revdex.com of any progress that is...

made. Sincerely,Skullcandy Inc.

I have confirm with our CS manager Jackie that we will replace everything with new equipment.  He has communicated to Mr. [redacted] outside of this ticket.  We hope this meets his request to have new equipment as a replacement.Sincerely,Astro Gaming.

Astro Ganming offers a 1 year warranty when purchased from a authorized retailer or website.  This product was purchased from eBay which null and voids the warranty terms.  Our offer of for a replacement mix amp at a discounted price is still available. Thanks,Astro Gaming Customer...

Service.

Complaint: [redacted]
I am rejecting this response because: The manufacturers website states, and I quote, USAAll of our products carry a one-year warranty on defective parts or faulty workmanship during the manufacturing process. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs. Customers located in the United States will receive a pre-paid shipping label to be used to send in items for warranty evaluation and repair. The costs of warranty work and standard return shipping to our customers are also included in the coverage of the warranty.Based on this info, my part is eligible for replacement. It was purchase brand new in February and it has no damage.  Therefore, it should be replaced.  I have already sent ASTRO a receipt of purchase so I don't know what the issue is.  The store phone # is 1-888-800-1863.  Monday - Friday 10am-6pm.  If you use my email info, you can confirm it was new when I purchased.   They should replace the amp based on this info.  If they need anything else, I can provide.  Thanks.
Sincerely,
[redacted]

The item that was returned to our warehouse was not a Skullcandy product.  We state on our website that  Important Warranty Information- We are not responsible for items lost in transit. For this reason, we highly recommend getting a tracking number or delivery confirmation when...

shipping your package.- A warranty claim must be submitted for each Product that is being sent in. If you are sending in more than three Products for warranty claims, please contact us at [email protected] for special instructions (proof of purchase may be required.) Failure to do so can result in the voiding of any warranty claim over our limit of three and may prohibit future warranty claims.- The Product you send to us becomes the possession of Skullcandy and will not be returned to you. For all discontinued/limited edition items or special requests, please contact us at [email protected] before returning your headphones.If Mrs. [redacted] would like to send us the Ink'd Wireless she states is having an issue we would be happy to replace it. Sincerely, Skullcandy CS.

We are sending Mr. [redacted] and new pair of our current headphones.  They are called Ink'd wired and they are an upgrade from the Jiib headphones purchased.  Our business practices are honest and sound.  As technology advances and we produce better products a cost increase is not...

uncommon.  We appreciate Mr. [redacted] being a Skullcandy customer.  These should arrive in 5-7 business days and will be shipped via UPS.  The coupon code issued on 10/07/2016 for $10.00 is no longer active in lieu of an upgraded product being shipped.  Any future upgrades of price changes will be the responsibility of the warranting customer. Sincerely,Skullcandy Customer Experience.