Skinrestore

To [redacted] ***:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the SkinRestore and the SkinRestore Eye) on a day trial basis back on 08/28/and paid the shipping and handling fees of $and $The trial expired on 09/11/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/11/$for the SkinRestore and $for the SkinRestore Eye.Customer contacted our Customer Service on 09/11/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/11/for the SkinRestore in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 09/11/for the SkinRestore Eye in the amount of $Here are the refund confirmations:$Trans ID: [redacted] dated 10/12/ $Trans ID: [redacted] dated 10/12/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not aware that I needed to cancel anythingIf this was necessary it should have been presented CLEARLYThey did not accommodate me by cancelling the orderI cancelled the card they charged without my permission Regards, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the SkinRestore and the SkinRestore Eye ) on a day trial basis back in 05/28/and paid the shipping and handling fees of $and $The trial expired on 06/11/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/11/2016, $for the SkinRestore and $for the SkinRestore Eye.Customer had contacted our Customer Service on 06/12/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer also requested a refund.Our Customer Service had issued a 35% courtesy refund $for the SkinRestore and $for the SkinRestore Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the SkinRestore and $for the SkinRestore Eye charged on 06/11/Here are the refund confirmations:$Trans ID: [redacted] dated 07/20/$Trans ID: [redacted] dated 07/20/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the SkinRestore and the SkinRestore Eye ) on a day trial basis back in 06/11/and paid the shipping and handling fees of $5.97and $The trial expired on 06/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/25/$for the SkinRestore and $for the SkinRestore Eye.Customer had contacted our Customer Service on 06/29/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund $for the SkinRestore and $for the SkinRestore Eye ,which the customer accepted.The customer’s account has now been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies have ruled the dispute in our favor.However we are willing to issue the remaining balance $on the SkinRestore Eye charged on 06/25/as a courtesyHere is the refund confirmation:07/201/$Trans-ID: [redacted] Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Tell us why here...To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial,
our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the SkinRestore and the SkinRestore Eye ) on a day trial basis back on 05/20/ and paid the shipping and handling fees of $ and $ The trial expired on 06/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/03/$for the SkinRestore and $ for the SkinRestore EyeThe following month on 07/03/the customer was charged $for the SkinRestore and a new bottle was shipped outAdditional to the trial orders the customer added the SkinRestore Vitamin C for $on 05/20/2016.Customer had contacted our Customer Service on 07/15/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accounts.The customer’s accounts have been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the SkinRestore and the SkinRestore Eye) on a day trial basis back on 08/28/and paid the shipping and handling fees of $and $The trial expired on 09/11/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/11/$for the SkinRestore and $for the SkinRestore Eye.Customer contacted our Customer Service on 09/11/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/11/for the SkinRestore in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 09/11/for the SkinRestore Eye in the amount of $Here are the refund confirmations:$Trans ID:*** dated 10/12/ $Trans ID:*** dated 10/12/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Just to let you know I received the full refund amount for the two skin restore products. I see the letter they have written to you about 100%customer satisfaction. Thing is if I did not contact you, the Revdex.com, They would have done nothing. They even told me on the phone if I try and dispute the charge and they encouraged me to do so, the representative said that I will not win the dispute because no one does. When I asked for a refund the day I called them they said they do not issue refunds or take any returns. Everything they have written in that letter to you was not accurate and not what they tell you on the phone as a consumer. I appreciate the letters that were sent from the Revdex.com because that's how I was able to receive my refundThanks again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I received a full refund and I’m very happy with theAssistance that Revdex.com provided. Thank you for your hard work.*** * ***To whom much is given, much is expected

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*I did not click to accept any trial period for this productI ordered free samples from Facebook and there was no box to click that would indicate a subscription feeI will not be satisfied until I receive a full refundMy bank is still investigating and at this time have not closed the dispute*
Regards,
*** ***

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the SkinRestore and the SkinRestore Eye) on a 14 day trial basis back on 07/04/2016  and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on   07/18/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/18/2016 $89.97 for the SkinRestore and $85.97 for the SkinRestore Eye.Customer had contacted our Customer Service on  07/18/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund $44.97 for the SkinRestore and a 50% courtesy refund $42.98 for the SkinRestore Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund  $45.00 for the SkinRestore and $42.99 for the SkinRestore Eye charged on 07/18/2016. Here are the refund confirmations:$45.00 Trans ID: [redacted] dated 08/09/2016.         $42.99Trans ID: [redacted] dated 08/09/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not aware that I needed to cancel anything. If this was necessary it should have been presented CLEARLY. They did not accommodate me by cancelling the order... I cancelled the card they charged without my permission. 
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our products (the SkinRestore and the SkinRestore Eye ) on a 14 day trial basis back in 05/28/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 06/11/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/11/2016, $89.97 for the SkinRestore and $85.97 for the SkinRestore Eye.Customer had contacted our Customer Service on 06/12/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer also requested a refund.Our Customer Service had issued a 35% courtesy refund $31.48 for the SkinRestore and $30.08 for the SkinRestore Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $58.49 for the SkinRestore and $55.89 for the SkinRestore Eye charged on 06/11/2016. Here are the refund confirmations:$58.49 Trans ID:[redacted] dated 07/20/2016. $55.89 Trans ID:[redacted] dated 07/20/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream on a 14 day trial basis back on 08/23/217 and paid the shipping and handling fee of $4.95. The trial expired on 09/06/2017 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment.The customer contacted our Customer Service on 09/06/2017 and requested for her subscription to be cancelled, which we did. Later on 09/07/2017 the customer called back requesting a refund so we offered a 35% refund which the customer declined so no refunds were processed. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/06/2017 for the face cream in the amount of $89.95 for any misunderstanding when placing the order. Here is the refund confirmation:$89.95 Trans ID: [redacted] dated 11/03/217.The refund should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  However The customer’s accounts have been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the SkinRestore and the SkinRestore Eye ) on a 14 day trial basis back in 06/11/2016 and paid the shipping and handling fees of $5.97and $4.95. The trial expired on 06/25/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/25/2016 $89.97 for the SkinRestore and $85.97 for the SkinRestore Eye.Customer had contacted our Customer Service on 06/29/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund $44.97 for the SkinRestore and $42.97 for the SkinRestore Eye ,which the customer accepted.The customer’s account has now been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies have ruled the dispute in our favor.However we are willing to issue the remaining balance $43.00 on the SkinRestore Eye charged on 06/25/2016 as a courtesy. Here is the refund confirmation:07/201/2016 $43.00 Trans-ID: [redacted]
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.