We have settled with the business so no other action us necessary
Thanks
S*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10702497, and find that this resolution is satisfactory to me
Regards,
S*** ***
As stated by the Business.Hi, I am not familiar with this case but if a customer does not opt to purchase additional insurance all the state of California makes us pay is
cents per pound This is California law not ours We do about moves a month and rarely have any damages at all cents is even if he does not like it we did not do anything wrong
Thanks for you time
***
Complaint:
I am rejecting this response because:
This company’s response is made up entirely of
lies, misdirection, and flawed logicI was very clear with C*** on the phone
when I reserved this serviceI told them I was moving from a fourth floor unit
with an elevator to a 20th floor unit with an elevator and loading
dock which was reserved for me so that there would be no waitingI also told
them to bring two wardrobe boxes for all of my hanging clothes which they did
notWhy would I not be completely forthcoming with them about the details of
my move? Doing so would have only made the move harderI have a complete
telephone recording of my call with them and would be happy to provide it if necessary
This recording along with the fact that it would be illogical for me to misrepresent
the circumstances of my move proves 100% that the company is lying and not operating
in good faith
What they are not disclosing is the fact that the
original truck that more than likely contained my wardrobe boxes, appropriate
materials, and equipment to handle my move as described to them on the phone
broke downThe movers told me the truck they brought did not have all of the usual
equipment because it was not one they normally useThey went on to say that
there was no mention anywhere on the order about wardrobe boxesThis means one
of two thingsOne, the corporate office in California dropped the ball when
taking the reservation and did not communicate properly to the movers in
FloridaTwo, the company is simply lyingEither way the fact remains that
they showed up late and unpreparedThis is why the move took longer than
normalWhy should I be financially liable for deficiencies and shortcomings within
the company? The reservation was made with a person in California while the
movers are in FloridaThe respondent referred to T*** *** as a ‘Branch
Manager’ which seems funny since there is no branch to speak of and no actual business location in FloridaThis is a perfect example of an out of state
company praying on victims in other states by insinuating they are a local
business when they are notAt no time was I aware while making my reservation
that I was actually speaking to someone in CaliforniaThis company only began operating in Florida earlier this yearNeither the movers or the manage Taylor had been employed longer than six months and none of the three had any prior moving experience
The company acknowledges their offer of $towards a new TV but
is trying to offset this amount by holding me responsible for additional time
spent even though as I’ve clearly proven here, the additional time required was
absolutely no fault of my own but 100% the fault of the company for not bringing the proper equipment and not working 100% of the time but instead standing around on their cell phones. They also acknowledge that they showed up unprepared but are trying to excuse that fact by lying about me disclosing the details of my moveTheir last reason for not doing the right thing is them saying, "because we advised him multiple times of the
insurance coverage prior to his move." This is an obvious lie an a further attempt to distract from the truthThe truth is I paid this company upfront and in good faith to move my possessions safely from Point A to Point BThey failed to provide this service and are now refusing to do the right thing a compensate me for my losses
Since the respondent ended their explanation with a flawed attempt at an analogy, here is a more accurate oneThis situation would be like taking your perfectly good car in for an oil change and being told
it will take one day to perform the serviceThree days later the company blows
up your car because of gross negligence and unskilled labor but says they owe
you nothing since the service took three times as long and you are responsible
for the additional time
Regards,
D*** ***
To Whom It May Concern:
When our movers loaded the trailer, they offered him our moving pads and blankets to protect his itemsWe always recommend keeping these on items when they are being stored or it is in a trailer that is being moved because they protect the items from damages
The customer declined keeping the blankets on the items and signed a waiver acknowledging that there was a risk of damages and releasing us from any liability should damages occurWhen he called to file the claim, we investigated his allegations and decided it was best for our insurance company to take over the claim processOnce the claim has been submitted to our insurance company it is out of our hands and we have no control over anything, including the time it takes for them to contact the customerWe advised the customer that we would be submitting the claim to our insurance company, that they would be taking over, and that we no longer had control over the claim and our hands are tiedThe customer contacted us asking for an update and why he had not been contacted yetI advised him again, that the insurance company controls everything and that there wasn't much I could do besides contact our agent to see if the claim was assignedI also provided him the direct contact information for our insurance agent.
If he is unhappy with the time frame that it has taken for his claim to be assigned, we apologize but our hands our tied and we have nothing to do with thatWe overturned the claim to our insurance company the same day that he was advised they would be handling it for usWe can provide documentation of suchWe have in no way attempted to "blow off" his concerns, these things just take time and we have no control over the expediency of the insurance company
**- As stated by the Business
"">Our official statement: Every move comes with basic value protection insurance coverage of cents per pound per item for no additional costWe provide a confirmation email that explains this in a cover sheet (see item 3)We ask all customers to review this information prior to their moveIt is their responsibility to review this information prior to their movePrior to any move, the drivers go over the bill of lading with the customers, they sign off on the insurance coverage at this time (see item 1)Again, all of this was done PRIOR to the moveWhen the customer called to report that her TV had a crack, we informed her of the basic value protection included in the move, which would cover $based on the weight of the TVWe tried to work with her outside of insurance and made the offer of $She declined the offer and advised that she would like to move forward with insuranceThe insurance adjuster advised her to accept our offer of $300, as they would only cover $We refunded the total amount of $back to her credit card and she signed the agreement to forever settle the claim (see item 2)We feel that by standing by our initial offer after it had been declined, and offering well over the insurance settlement amount, we have more than rectified the situationAs far as the claim of the insurance coverage never being explained, we cannot assume guilt for a clients negligenceIf anything else is needed, please let me know Thanks M*** Skinny Wimp Moving Co(855) 313-
After speaking with our branch manager T*** and the movers, it was discovered that there were some circumstances of the move that were not disclosed by the customerWhen we booked the job, we ask what floor the customer is moving from and into at both locationsThe customer told our
representative that he was moving from the ground floor to the ground floor at both locationsOur movers stated that the drop off location was in a high rise building and that the unit was not on the ground floor, but rather closer to the top Ordinarily for a move that is anything above the 3rd floor we always recommend sending more than movers because the move will end up taking a very long timeThere are a lot of details that go into how long a move takes; such as how far the movers have to park from the door, how far the walk to the elevator is, and how far the elevator is from the actual unitWith movers with a long carry and waiting for an elevator with each trip takes a VERY long timeOur movers arrived to the move unprepared for the long carryHad this been disclosed to us by the customer prior to the move, they would have brought the appropriate materials and equipmentThe insurance included in every move for no additional cost is cents per pound per itemThis is disclosed to the customer prior to their move in their confirmation email, and also signed off by the customer on the bill for move day, again PRIOR to the moveIf we were to submit the damage claim to our insurance, they would determine a settlement based on the WEIGHT of the itemAfter the customer returned the insurance claim form to us with the weights of each item we determined that insurance will only cover $240.
Given the insurance coverage and the circumstances of the move, we wanted to try to make things right with the customerWe offered to waive the balance owed, and credit him an additional $50- for a total settlement of $This offer is far more than the $of insurance coverage he would have receivedThe customer declined our offer as his expectations were to have his balance waived AND have us purchase a new television for himWe cannot meet his expectations as our movers were unprepared due to the undisclosed details of his move, and also because we advised him multiple times of the insurance coverage prior to his moveThis is like purchasing basic liability insurance on a vehicle, and then wanting the benefits of a full coverage policy after the fact
Thank you for your patience in our response. We ask that Mr. C[redacted] please provide us with the recording of the booking phone call with us. Our records of the conversation do not indicate that the information was disclosed to us. We booked the job for 2 Guys because we were led to believe the move would be ground level to ground level. If Mr. C[redacted] had known that 2 Guys would not have been appropriate for the conditions of his move, why was nothing said prior to the move or when we quoted the 2 Guys? Even if our guys had brought all the equipment in the warehouse, it would have taken them a very long time to move from the 4th floor to the 20th floor. 2 Guys can only carry 1 piece of furniture at a time. While 1 Guy is disassembling, there isn't much more for the other to do but run boxes if possible. The carry between the unit and the elevator, and the elevator and the truck also comes into effect at both locations.
As stated in our initial response, we advised Mr. C[redacted] of the insurance coverage prior to the move date. I have included a copy of the disclaimers and also a copy of the bill- where Mr. C[redacted] initialed that he understood and was in agreement. We have tried to work with the customer and be reasonable but thus far all attempts have been unsuccessful. We are more than happy to involve our insurance company in the matter, however we cannot submit the claim unless the bill has been paid in full. This was explained to Mr. C[redacted] as well and he stated that he was not going to pay or accept our settlement offer. At this point we are not obl
As stated by the Business. While we do not admit guilt or take on any liability, we do apologize for any inconvenience that this may have caused. We feel that we cannot be held responsible for the damages because we were not the company that moved the trailer. We have no control over the manner in which the items are transported or who had access to his items. Our insurance company has notified us and the customer that they are denying his claim for this reason as well as others. I have attached a copy of the letter to this email. We are not attempting to shift blame or pass the buck onto anyone. Our movers said they secured items with bungee cords which were provided by the customer. We also ask that all customers be present for their moves to direct the movers and ensure everything is finished to their satisfaction. Had the customer been present the movers would have absolutely followed his instructions in securing items to his liking. We apologize for any dissatisfaction that the customer may have with our service and any inconvenience that this situation caused. Thanks M[redacted] Skinny Wimp Moving Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11600673, and find that this resolution is satisfactory to me. The company said they were picking up the door today for repairs.
Regards,
[redacted]
This issue was resolved, and a check was already mailed to the customer for the damaged item.
J[redacted]
Verdana;">Claims Department
Skinny Wimp Moving Co.
Complaint: 10989393
I am rejecting this response because:
In
the company’s first response to my complaint they said I told them that I was
moving from first floor to first floor which I never said and was obviously was
not the case. I told them I was moving from fourth floor to 20th
floor. They then said, “Had this been disclosed
to us by the customer prior to the move, they would have brought the
appropriate materials and equipment." Now that they realize I’ve caught them in
a lie about disclosing the complete details of the move they say, “Even if our
guys had brought all the equipment in the warehouse, it would have taken them a
very long time to move from the 4th floor to the 20th floor.” They go on to
say, “If Mr. C[redacted] had known that 2 Guys would not have been appropriate for
the conditions of his move, why was nothing said prior to the move or when we
quoted the 2 Guys?”
So
first they blame me for the move taking so long because they say I told them I
was moving from ground level to ground level and they would have brought the proper equipment had they known. When that excuse
falls apart they say all the equipment in the warehouse would not have made a
difference. Then they blame me for not knowing the appropriate number of
movers necessary for a small one bedroom apartment move. I am the customer.
They are a moving company. How is it my responsibility to know the appropriate
amount of movers and equipment for a move? This simple move would have easily
been handled by two competent movers and basic moving equipment. All of which
were absent from this move.
Rather
than continue with this exchange of he said she said let’s focus on the facts
of our dispute, something this company obviously doesn’t want to do. I paid
them upfront for moving supplies that were never provided, two movers who spent
more time on their phones and standing around than actually working, and three
hours total moving time which should have been more than enough. They
broke my $1500 plasma TV that would cost three times that amount to replace
today since plasma TV’s are no longer being made. They scratched numerous pieces of furniture because of not
properly wrapping them before moving. The TV alone cost $1500 and I provided
them the receipt to prove this. They are offering me $800 which is almost half
the actual value. They are trying to offset this by saying I owe them $875 for
seven hours of work at a rate of $125 an hour. What they are conveniently forgetting
is that I paid for three hours up front. This leaves a balance of $500 if I agreed
to pay them full price for the extra four hours. So even with their flawed
logic, they owe me $300. This should not up for debate. To reiterate this point
so they may understand lets state the irrefutable facts; the move took seven
hours according to my invoice. I paid them for three hours upfront the week
prior to the move. This leaves four hours unpaid. At a full rate of $125 an
hour this would be $500. They offered me $800 for my TV. $800-$500 = $300. So far the most they have offered me is $50
Why
are they expecting me to pay them full price for the extra four hours when they
are offering me half price for the items that were destroyed during the move?
You can’t have it both ways. Either compensate me $1500 for my TV and offset
that amount by $500 which is full rate for the additional four hours and give me $1000 or compensate me $750 for the TV and
offset that amount by $250 which is half rate for the four additional hours and give me $500. This is just covering the total loss of the TV and not the other damaged furniture. In an attempt to put this whole mess behind me
I am willing to accept $750 for all the damage that I incurred. If the company refuses my offer I will be forced to pursue legal action. According to Skinny Wimp's own accounting and facts that they can't dispute they owe me $300. So at the end of the day I guess they have to decide if it's worth flying to Florida to answer to me once and for all in small claims court over $450. I've already filed a formal complaint with the Florida Department of Agriculture and Human Services and written reviews outlining the facts of this case on Yelp, Facebook, and numerous moving websites. I am not going anywhere until this company does the right thing.
Regards,
[redacted] C[redacted]
Complaint: 10199926
I am rejecting this response because:I have sent the claim form over twice without receiving any acknowledged.Yes, your company did do something wrong... they broke furniture. I would never have given the movers a $150 tip or any of the following items, had I known that the person who was in charge of the move in San Diego lied to me.
4 Z GAllerie dining chairs,
Dresser
Dyson vacuum
pictures
They misrepresented the 60 cents per pound by telling me it was for the items in the boxes. They said it was because they hadn't packed them. Not one item in the boxes that I PACKED were damaged. Only the furniture the movers handled.
I will take this to small claims court if need be. All I was asking for was a reasonable replacement value for my dining table, bookshelf and picture. After paying $1350 (plus tip) for a 2 bedroom move, I think it is the least Skinny Wimp would offer to do.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11485923, and find that this resolution is satisfactory to me.
Regards,
C[redacted]
Review: The Skinny Wimp Moving Company employees acted with extreme negligence when loading my household items into a moving trailer on 06/25/2015. They choose not to use any moving straps which were provided and thus did not secure any items. This resulted in a lot of damage to furniture, electronics, etc. I filed a damage claim with the company on 07/10/2015. They determined that because of the amount of damage it would be referred to their insurance provider to handle the claim. I was told that I would be contacted by that insurance provider on 07/27/2015. It is 08/10/2015, I have not been contacted by the insurance company and all attempts to contact the Skinny Wimp Moving Company result in being blown off.Desired Settlement: I want to be justly compensated for the damage caused by this company.
Review: Skinny Wimp Moving Company showed up one hour late without the wardrobe boxes I was promised and without the required moving equipment to complete my move in a timely fashion. They broke my $1500 60” LG Plasma TV, put a deep scratch in one of my night stands, broke the mattress support to my bed, and put numerous scratches in my leather sectional.
My move consisted of a one bedroom apartment move less than one mile away. I had a minimal amount of furniture and the three hours I paid for in advance should have been more than enough time. The move actually took a total of ten hours. For a one bedroom apartment! I went down to the truck during the move out on multiple occasions when I did not see the movers for awhile to find both movers either sitting or standing around on their cell phones. This was not what I was paying them for.
When Taylor Shade the manager arrived at my new apartment to try and salvage this disaster and saw the total amount that was moved he said, "How did this take 10 hours?" I had one bed, one sectional, one sofa table, one end table, and one coffee table. That was all I had for furniture. This move should have not even taken the full three hours.
T[redacted] promised to do right by me and replace my TV with one of equal quality and size. This did not happen. Marie at the corporate office said I still owed them $875 for the additional time and sent me a screen print of 50” TV’s from Wal-Mart in the $600 - $800 range. These were cheap entry level 50” LCD TV’s. My TV that was destroyed during the move was a 60” top of the line plasma TV. This was hardly a fair comparison.
According to her math I still owed them $75 after giving me $800 credit for my TV but they would make that a wash and give me $50 for my inconvenience. This is ridiculous considering I already effectively proved the added time was no fault of mine and cited their manager’s comment about the time (How did this take ten hours?).
Nothing was even offered for my other damaged items.Desired Settlement: I am seeking $1200 in compensation for the total loss of my $1500 TV and damage to my other items.
Business
Response:
After speaking with our branch manager T[redacted] and the movers, it was discovered that there were some circumstances of the move that were not disclosed by the customer. When we booked the job, we ask what floor the customer is moving from and into at both locations. The customer told our representative that he was moving from the ground floor to the ground floor at both locations. Our movers stated that the drop off location was in a high rise building and that the unit was not on the ground floor, but rather closer to the top . Ordinarily for a move that is anything above the 3rd floor we always recommend sending more than 2 movers because the move will end up taking a very long time. There are a lot of details that go into how long a move takes; such as how far the movers have to park from the door, how far the walk to the elevator is, and how far the elevator is from the actual unit. With 2 movers with a long carry and waiting for an elevator with each trip takes a VERY long time. Our movers arrived to the move unprepared for the long carry. Had this been disclosed to us by the customer prior to the move, they would have brought the appropriate materials and equipment.
Review: Skinny Whimp Moving Company broke our 55"Plasma TV and refused to pay us for damages. Plasma's cannot be fixed and since they no longer make Plasma's, if you could find one, they have tripled in price. We asked for what we paid for the tv which is $1,300.00 and the same tv goes for almost $4/k. They offered us $300 which is insulting and their insurance offered us $18.00 which is a disgrace. If you break something, you should be responsible and pay for it. We were never explained that there was a contract that only covered 60 cents a pound nor were we ever offered any extra insurance for coverage in case there was an accident. We will be filing a suit in small claims but this is bad business.Desired Settlement: I think asking for $1,300 is reasonable for my broken tv which is what I paid for it considering I had to pay $4/k to replace it.
Business
Response:
**- As stated by the Business. Our official statement: Every move comes with basic value protection insurance coverage of 60 cents per pound per item for no additional cost. We provide a confirmation email that explains this in a cover sheet (see item 3). We ask all customers to review this information prior to their move. It is their responsibility to review this information prior to their move. Prior to any move, the drivers go over the bill of lading with the customers, they sign off on the insurance coverage at this time (see item 1). Again, all of this was done PRIOR to the move. When the customer called to report that her TV had a crack, we informed her of the basic value protection included in the move, which would cover $18 based on the weight of the TV. We tried to work with her outside of insurance and made the offer of $300. She declined the offer and advised that she would like to move forward with insurance. The insurance adjuster advised her to accept our offer of $300, as they would only cover $18. We refunded the total amount of $300 back to her credit card and she signed the agreement to forever settle the claim (see item 2). We feel that by standing by our initial offer after it had been declined, and offering well over the insurance settlement amount, we have more than rectified the situation. As far as the claim of the insurance coverage never being explained, we cannot assume guilt for a clients negligence. If anything else is needed, please let me know. Thanks M[redacted] Skinny Wimp Moving Co. (855) 313-5518
Consumer
Response:
We have settled with the business so no other action us necessaryThanks
Review: I recently used Skinny Wimp to move across town and for the most part the move went really well. However, the movers broke my 2 drawer wooden file cabinet and Brinkman Gas Grill. Both items were bought earlier this year. The grill was bought for $299 and has recently been reduced to $199 and the file cabinet cost just over $400. Skinny Wimps insurance was offering $132 for my broken items but Skinny Wimp offered $250 total. So basically for a five month old grill and an 8 month old file cabinet I was barely offered less than half of their total combined value. I understand depreciation but when their settlement offer will only allow me to purchase a new grill and keep me stuck with a broken file cabinet.I emailed the claims person at Skinny Wimp back asking for a more reasonable offer and no one will respondDesired Settlement: I would like a more reasonable settlement offer then the $250 they tried to offer. Ideally I would like a full refund for both items as they were both less than a year old
Business
Response:
The basic insurance coverage included in every move for no additional cost is 60 cents per pound per item. This coverage and where to purchase additional coverage is disclosed to the customer prior to their move date in their confirmation email. The insurance would have only covered the minimum based on weight. We tried to go above and beyond for this customer and almost doubled the coverage for the $250 out of our own pocket. We feel that our settlement offer was more than fair. This is like having general liability insurance on a vehicle and getting mad at your insurance company after an accident because you weren't offered what a full coverage policy would give.
Review: On 8/8/2014 I used Skinny Wimp movers. When I contracted with them, I was told that damages were covered for the contents of BOXES for $0.60 per pound. I packed the boxes myself and was careful not to make them too heavy. It took them 12 hours to move a two bedroom apartment and when we got to my new address (less than 4 miles away) there was damage to furniture and a framed photograph. The based of my dining table was completely broken and unusable. The bookshelf had serious damage and the picture was not savable. I was told by Kendall that he was sorry and my items would be replaced. He also told me that he had filed the claim that same night.When I called to check on the claim, Megan told me they didn't have it on file. I then received an email today saying they are only going to insure my furniture for the $0.60 cents per pound. How can I replace my dining table for that, a bookshelf and a signed photo. I told them this was unacceptable and that I would be contacting the Revdex.com. Please don't let them get away with being careless and then throwing pennies on the dollar to replace my items.Desired Settlement: I can replace the shelf for $39.00.I can not find just the bottom of my glass top table so I am not sure how to put a price on it. The table is from Z Gallerie and not a cheap piece of furniture.The picture was a gift from my son. It was from a gallery in New York. It cost me $300 to frame and mat only. I can find out what he paid for it.
Business
Response:
As stated by the Business.
Hi, I am not familiar with this case but if a customer does not opt to purchase additional insurance all the state of California makes us pay is 60 cents per pound. This is California law not ours. We do about 300 moves a month and rarely have any damages at all. 60 cents is normal even if he does not like it we did not do anything wrong.
Review: I contracted moving services and paid 100 dollars as deposit in advance by credit card (processed 3/22/14). On the day of service (3/24/14) I paid full in cash and have a receipt as proof. I have was not refunded the deposit. I have repeatedly requested the return of my deposit and supplied proof of my entitlement to the refund but have been delayed and denied. I am contacting the Revdex.com as a last recourse.Desired Settlement: refund of the 100 dollar deposit
We have settled with the business so no other action us necessary
Thanks
S*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10702497, and find that this resolution is satisfactory to me
Regards,
S*** ***
As stated by the Business.Hi, I am not familiar with this case but if a customer does not opt to purchase additional insurance all the state of California makes us pay is
cents per pound This is California law not ours We do about moves a month and rarely have any damages at all cents is even if he does not like it we did not do anything wrong
Thanks for you time
***
Complaint:
I am rejecting this response because:
This company’s response is made up entirely of
lies, misdirection, and flawed logicI was very clear with C*** on the phone
when I reserved this serviceI told them I was moving from a fourth floor unit
with an elevator to a 20th floor unit with an elevator and loading
dock which was reserved for me so that there would be no waitingI also told
them to bring two wardrobe boxes for all of my hanging clothes which they did
notWhy would I not be completely forthcoming with them about the details of
my move? Doing so would have only made the move harderI have a complete
telephone recording of my call with them and would be happy to provide it if necessary
This recording along with the fact that it would be illogical for me to misrepresent
the circumstances of my move proves 100% that the company is lying and not operating
in good faith
What they are not disclosing is the fact that the
original truck that more than likely contained my wardrobe boxes, appropriate
materials, and equipment to handle my move as described to them on the phone
broke downThe movers told me the truck they brought did not have all of the usual
equipment because it was not one they normally useThey went on to say that
there was no mention anywhere on the order about wardrobe boxesThis means one
of two thingsOne, the corporate office in California dropped the ball when
taking the reservation and did not communicate properly to the movers in
FloridaTwo, the company is simply lyingEither way the fact remains that
they showed up late and unpreparedThis is why the move took longer than
normalWhy should I be financially liable for deficiencies and shortcomings within
the company? The reservation was made with a person in California while the
movers are in FloridaThe respondent referred to T*** *** as a ‘Branch
Manager’ which seems funny since there is no branch to speak of and no actual business location in FloridaThis is a perfect example of an out of state
company praying on victims in other states by insinuating they are a local
business when they are notAt no time was I aware while making my reservation
that I was actually speaking to someone in CaliforniaThis company only began operating in Florida earlier this yearNeither the movers or the manage Taylor had been employed longer than six months and none of the three had any prior moving experience
The company acknowledges their offer of $towards a new TV but
is trying to offset this amount by holding me responsible for additional time
spent even though as I’ve clearly proven here, the additional time required was
absolutely no fault of my own but 100% the fault of the company for not bringing the proper equipment and not working 100% of the time but instead standing around on their cell phones. They also acknowledge that they showed up unprepared but are trying to excuse that fact by lying about me disclosing the details of my moveTheir last reason for not doing the right thing is them saying, "because we advised him multiple times of the
insurance coverage prior to his move." This is an obvious lie an a further attempt to distract from the truthThe truth is I paid this company upfront and in good faith to move my possessions safely from Point A to Point BThey failed to provide this service and are now refusing to do the right thing a compensate me for my losses
Since the respondent ended their explanation with a flawed attempt at an analogy, here is a more accurate oneThis situation would be like taking your perfectly good car in for an oil change and being told
it will take one day to perform the serviceThree days later the company blows
up your car because of gross negligence and unskilled labor but says they owe
you nothing since the service took three times as long and you are responsible
for the additional time
Regards,
D*** ***
To Whom It May Concern:
When our movers loaded the trailer, they offered him our moving pads and blankets to protect his itemsWe always recommend keeping these on items when they are being stored or it is in a trailer that is being moved because they protect the items from damages
The customer declined keeping the blankets on the items and signed a waiver acknowledging that there was a risk of damages and releasing us from any liability should damages occurWhen he called to file the claim, we investigated his allegations and decided it was best for our insurance company to take over the claim processOnce the claim has been submitted to our insurance company it is out of our hands and we have no control over anything, including the time it takes for them to contact the customerWe advised the customer that we would be submitting the claim to our insurance company, that they would be taking over, and that we no longer had control over the claim and our hands are tiedThe customer contacted us asking for an update and why he had not been contacted yetI advised him again, that the insurance company controls everything and that there wasn't much I could do besides contact our agent to see if the claim was assignedI also provided him the direct contact information for our insurance agent.
If he is unhappy with the time frame that it has taken for his claim to be assigned, we apologize but our hands our tied and we have nothing to do with thatWe overturned the claim to our insurance company the same day that he was advised they would be handling it for usWe can provide documentation of suchWe have in no way attempted to "blow off" his concerns, these things just take time and we have no control over the expediency of the insurance company
**- As stated by the Business
"">Our official statement: Every move comes with basic value protection insurance coverage of cents per pound per item for no additional costWe provide a confirmation email that explains this in a cover sheet (see item 3)We ask all customers to review this information prior to their moveIt is their responsibility to review this information prior to their movePrior to any move, the drivers go over the bill of lading with the customers, they sign off on the insurance coverage at this time (see item 1)Again, all of this was done PRIOR to the moveWhen the customer called to report that her TV had a crack, we informed her of the basic value protection included in the move, which would cover $based on the weight of the TVWe tried to work with her outside of insurance and made the offer of $She declined the offer and advised that she would like to move forward with insuranceThe insurance adjuster advised her to accept our offer of $300, as they would only cover $We refunded the total amount of $back to her credit card and she signed the agreement to forever settle the claim (see item 2)We feel that by standing by our initial offer after it had been declined, and offering well over the insurance settlement amount, we have more than rectified the situationAs far as the claim of the insurance coverage never being explained, we cannot assume guilt for a clients negligenceIf anything else is needed, please let me know Thanks M*** Skinny Wimp Moving Co(855) 313-
After speaking with our branch manager T*** and the movers, it was discovered that there were some circumstances of the move that were not disclosed by the customerWhen we booked the job, we ask what floor the customer is moving from and into at both locationsThe customer told our
representative that he was moving from the ground floor to the ground floor at both locationsOur movers stated that the drop off location was in a high rise building and that the unit was not on the ground floor, but rather closer to the top Ordinarily for a move that is anything above the 3rd floor we always recommend sending more than movers because the move will end up taking a very long timeThere are a lot of details that go into how long a move takes; such as how far the movers have to park from the door, how far the walk to the elevator is, and how far the elevator is from the actual unitWith movers with a long carry and waiting for an elevator with each trip takes a VERY long timeOur movers arrived to the move unprepared for the long carryHad this been disclosed to us by the customer prior to the move, they would have brought the appropriate materials and equipmentThe insurance included in every move for no additional cost is cents per pound per itemThis is disclosed to the customer prior to their move in their confirmation email, and also signed off by the customer on the bill for move day, again PRIOR to the moveIf we were to submit the damage claim to our insurance, they would determine a settlement based on the WEIGHT of the itemAfter the customer returned the insurance claim form to us with the weights of each item we determined that insurance will only cover $240.
Given the insurance coverage and the circumstances of the move, we wanted to try to make things right with the customerWe offered to waive the balance owed, and credit him an additional $50- for a total settlement of $This offer is far more than the $of insurance coverage he would have receivedThe customer declined our offer as his expectations were to have his balance waived AND have us purchase a new television for himWe cannot meet his expectations as our movers were unprepared due to the undisclosed details of his move, and also because we advised him multiple times of the insurance coverage prior to his moveThis is like purchasing basic liability insurance on a vehicle, and then wanting the benefits of a full coverage policy after the fact
Thank you for your patience in our response. We ask that Mr. C[redacted] please provide us with the recording of the booking phone call with us. Our records of the conversation do not indicate that the information was disclosed to us. We booked the job for 2 Guys because we were led to believe the move would be ground level to ground level. If Mr. C[redacted] had known that 2 Guys would not have been appropriate for the conditions of his move, why was nothing said prior to the move or when we quoted the 2 Guys? Even if our guys had brought all the equipment in the warehouse, it would have taken them a very long time to move from the 4th floor to the 20th floor. 2 Guys can only carry 1 piece of furniture at a time. While 1 Guy is disassembling, there isn't much more for the other to do but run boxes if possible. The carry between the unit and the elevator, and the elevator and the truck also comes into effect at both locations.
As stated in our initial response, we advised Mr. C[redacted] of the insurance coverage prior to the move date. I have included a copy of the disclaimers and also a copy of the bill- where Mr. C[redacted] initialed that he understood and was in agreement. We have tried to work with the customer and be reasonable but thus far all attempts have been unsuccessful. We are more than happy to involve our insurance company in the matter, however we cannot submit the claim unless the bill has been paid in full. This was explained to Mr. C[redacted] as well and he stated that he was not going to pay or accept our settlement offer. At this point we are not obl
As stated by the Business. While we do not admit guilt or take on any liability, we do apologize for any inconvenience that this may have caused. We feel that we cannot be held responsible for the damages because we were not the company that moved the trailer. We have no control over the manner in which the items are transported or who had access to his items. Our insurance company has notified us and the customer that they are denying his claim for this reason as well as others. I have attached a copy of the letter to this email. We are not attempting to shift blame or pass the buck onto anyone. Our movers said they secured items with bungee cords which were provided by the customer. We also ask that all customers be present for their moves to direct the movers and ensure everything is finished to their satisfaction. Had the customer been present the movers would have absolutely followed his instructions in securing items to his liking. We apologize for any dissatisfaction that the customer may have with our service and any inconvenience that this situation caused. Thanks M[redacted] Skinny Wimp Moving Co.
We have been in contact with the customer and will take care of the repairs right away.
[redacted]
Verdana;">Claims Department
Skinny Wimp Moving Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11600673, and find that this resolution is satisfactory to me. The company said they were picking up the door today for repairs.
Regards,
[redacted]
This issue was resolved, and a check was already mailed to the customer for the damaged item.
J[redacted]
Verdana;">Claims Department
Skinny Wimp Moving Co.
Complaint: 10989393
I am rejecting this response because:
In
the company’s first response to my complaint they said I told them that I was
moving from first floor to first floor which I never said and was obviously was
not the case. I told them I was moving from fourth floor to 20th
floor. They then said, “Had this been disclosed
to us by the customer prior to the move, they would have brought the
appropriate materials and equipment." Now that they realize I’ve caught them in
a lie about disclosing the complete details of the move they say, “Even if our
guys had brought all the equipment in the warehouse, it would have taken them a
very long time to move from the 4th floor to the 20th floor.” They go on to
say, “If Mr. C[redacted] had known that 2 Guys would not have been appropriate for
the conditions of his move, why was nothing said prior to the move or when we
quoted the 2 Guys?”
So
first they blame me for the move taking so long because they say I told them I
was moving from ground level to ground level and they would have brought the proper equipment had they known. When that excuse
falls apart they say all the equipment in the warehouse would not have made a
difference. Then they blame me for not knowing the appropriate number of
movers necessary for a small one bedroom apartment move. I am the customer.
They are a moving company. How is it my responsibility to know the appropriate
amount of movers and equipment for a move? This simple move would have easily
been handled by two competent movers and basic moving equipment. All of which
were absent from this move.
Rather
than continue with this exchange of he said she said let’s focus on the facts
of our dispute, something this company obviously doesn’t want to do. I paid
them upfront for moving supplies that were never provided, two movers who spent
more time on their phones and standing around than actually working, and three
hours total moving time which should have been more than enough. They
broke my $1500 plasma TV that would cost three times that amount to replace
today since plasma TV’s are no longer being made. They scratched numerous pieces of furniture because of not
properly wrapping them before moving. The TV alone cost $1500 and I provided
them the receipt to prove this. They are offering me $800 which is almost half
the actual value. They are trying to offset this by saying I owe them $875 for
seven hours of work at a rate of $125 an hour. What they are conveniently forgetting
is that I paid for three hours up front. This leaves a balance of $500 if I agreed
to pay them full price for the extra four hours. So even with their flawed
logic, they owe me $300. This should not up for debate. To reiterate this point
so they may understand lets state the irrefutable facts; the move took seven
hours according to my invoice. I paid them for three hours upfront the week
prior to the move. This leaves four hours unpaid. At a full rate of $125 an
hour this would be $500. They offered me $800 for my TV. $800-$500 = $300. So far the most they have offered me is $50
Why
are they expecting me to pay them full price for the extra four hours when they
are offering me half price for the items that were destroyed during the move?
You can’t have it both ways. Either compensate me $1500 for my TV and offset
that amount by $500 which is full rate for the additional four hours and give me $1000 or compensate me $750 for the TV and
offset that amount by $250 which is half rate for the four additional hours and give me $500. This is just covering the total loss of the TV and not the other damaged furniture. In an attempt to put this whole mess behind me
I am willing to accept $750 for all the damage that I incurred. If the company refuses my offer I will be forced to pursue legal action. According to Skinny Wimp's own accounting and facts that they can't dispute they owe me $300. So at the end of the day I guess they have to decide if it's worth flying to Florida to answer to me once and for all in small claims court over $450. I've already filed a formal complaint with the Florida Department of Agriculture and Human Services and written reviews outlining the facts of this case on Yelp, Facebook, and numerous moving websites. I am not going anywhere until this company does the right thing.
Regards,
[redacted] C[redacted]
Complaint: 10199926
I am rejecting this response because:I have sent the claim form over twice without receiving any acknowledged.Yes, your company did do something wrong... they broke furniture. I would never have given the movers a $150 tip or any of the following items, had I known that the person who was in charge of the move in San Diego lied to me.
4 Z GAllerie dining chairs,
Dresser
Dyson vacuum
pictures
They misrepresented the 60 cents per pound by telling me it was for the items in the boxes. They said it was because they hadn't packed them. Not one item in the boxes that I PACKED were damaged. Only the furniture the movers handled.
I will take this to small claims court if need be. All I was asking for was a reasonable replacement value for my dining table, bookshelf and picture. After paying $1350 (plus tip) for a 2 bedroom move, I think it is the least Skinny Wimp would offer to do.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11485923, and find that this resolution is satisfactory to me.
Regards,
C[redacted]
Review: The Skinny Wimp Moving Company employees acted with extreme negligence when loading my household items into a moving trailer on 06/25/2015. They choose not to use any moving straps which were provided and thus did not secure any items. This resulted in a lot of damage to furniture, electronics, etc. I filed a damage claim with the company on 07/10/2015. They determined that because of the amount of damage it would be referred to their insurance provider to handle the claim. I was told that I would be contacted by that insurance provider on 07/27/2015. It is 08/10/2015, I have not been contacted by the insurance company and all attempts to contact the Skinny Wimp Moving Company result in being blown off.Desired Settlement: I want to be justly compensated for the damage caused by this company.
Business
Response:
To Whom It May Concern:
Review: Skinny Wimp Moving Company showed up one hour late without the wardrobe boxes I was promised and without the required moving equipment to complete my move in a timely fashion. They broke my $1500 60” LG Plasma TV, put a deep scratch in one of my night stands, broke the mattress support to my bed, and put numerous scratches in my leather sectional.
My move consisted of a one bedroom apartment move less than one mile away. I had a minimal amount of furniture and the three hours I paid for in advance should have been more than enough time. The move actually took a total of ten hours. For a one bedroom apartment! I went down to the truck during the move out on multiple occasions when I did not see the movers for awhile to find both movers either sitting or standing around on their cell phones. This was not what I was paying them for.
When Taylor Shade the manager arrived at my new apartment to try and salvage this disaster and saw the total amount that was moved he said, "How did this take 10 hours?" I had one bed, one sectional, one sofa table, one end table, and one coffee table. That was all I had for furniture. This move should have not even taken the full three hours.
T[redacted] promised to do right by me and replace my TV with one of equal quality and size. This did not happen. Marie at the corporate office said I still owed them $875 for the additional time and sent me a screen print of 50” TV’s from Wal-Mart in the $600 - $800 range. These were cheap entry level 50” LCD TV’s. My TV that was destroyed during the move was a 60” top of the line plasma TV. This was hardly a fair comparison.
According to her math I still owed them $75 after giving me $800 credit for my TV but they would make that a wash and give me $50 for my inconvenience. This is ridiculous considering I already effectively proved the added time was no fault of mine and cited their manager’s comment about the time (How did this take ten hours?).
Nothing was even offered for my other damaged items.Desired Settlement: I am seeking $1200 in compensation for the total loss of my $1500 TV and damage to my other items.
Business
Response:
After speaking with our branch manager T[redacted] and the movers, it was discovered that there were some circumstances of the move that were not disclosed by the customer. When we booked the job, we ask what floor the customer is moving from and into at both locations. The customer told our representative that he was moving from the ground floor to the ground floor at both locations. Our movers stated that the drop off location was in a high rise building and that the unit was not on the ground floor, but rather closer to the top . Ordinarily for a move that is anything above the 3rd floor we always recommend sending more than 2 movers because the move will end up taking a very long time. There are a lot of details that go into how long a move takes; such as how far the movers have to park from the door, how far the walk to the elevator is, and how far the elevator is from the actual unit. With 2 movers with a long carry and waiting for an elevator with each trip takes a VERY long time. Our movers arrived to the move unprepared for the long carry. Had this been disclosed to us by the customer prior to the move, they would have brought the appropriate materials and equipment.
Review: Skinny Whimp Moving Company broke our 55"Plasma TV and refused to pay us for damages. Plasma's cannot be fixed and since they no longer make Plasma's, if you could find one, they have tripled in price. We asked for what we paid for the tv which is $1,300.00 and the same tv goes for almost $4/k. They offered us $300 which is insulting and their insurance offered us $18.00 which is a disgrace. If you break something, you should be responsible and pay for it. We were never explained that there was a contract that only covered 60 cents a pound nor were we ever offered any extra insurance for coverage in case there was an accident. We will be filing a suit in small claims but this is bad business.Desired Settlement: I think asking for $1,300 is reasonable for my broken tv which is what I paid for it considering I had to pay $4/k to replace it.
Business
Response:
**- As stated by the Business. Our official statement: Every move comes with basic value protection insurance coverage of 60 cents per pound per item for no additional cost. We provide a confirmation email that explains this in a cover sheet (see item 3). We ask all customers to review this information prior to their move. It is their responsibility to review this information prior to their move. Prior to any move, the drivers go over the bill of lading with the customers, they sign off on the insurance coverage at this time (see item 1). Again, all of this was done PRIOR to the move. When the customer called to report that her TV had a crack, we informed her of the basic value protection included in the move, which would cover $18 based on the weight of the TV. We tried to work with her outside of insurance and made the offer of $300. She declined the offer and advised that she would like to move forward with insurance. The insurance adjuster advised her to accept our offer of $300, as they would only cover $18. We refunded the total amount of $300 back to her credit card and she signed the agreement to forever settle the claim (see item 2). We feel that by standing by our initial offer after it had been declined, and offering well over the insurance settlement amount, we have more than rectified the situation. As far as the claim of the insurance coverage never being explained, we cannot assume guilt for a clients negligence. If anything else is needed, please let me know. Thanks M[redacted] Skinny Wimp Moving Co. (855) 313-5518
Consumer
Response:
We have settled with the business so no other action us necessaryThanks
Review: I recently used Skinny Wimp to move across town and for the most part the move went really well. However, the movers broke my 2 drawer wooden file cabinet and Brinkman Gas Grill. Both items were bought earlier this year. The grill was bought for $299 and has recently been reduced to $199 and the file cabinet cost just over $400. Skinny Wimps insurance was offering $132 for my broken items but Skinny Wimp offered $250 total. So basically for a five month old grill and an 8 month old file cabinet I was barely offered less than half of their total combined value. I understand depreciation but when their settlement offer will only allow me to purchase a new grill and keep me stuck with a broken file cabinet.I emailed the claims person at Skinny Wimp back asking for a more reasonable offer and no one will respondDesired Settlement: I would like a more reasonable settlement offer then the $250 they tried to offer. Ideally I would like a full refund for both items as they were both less than a year old
Business
Response:
The basic insurance coverage included in every move for no additional cost is 60 cents per pound per item. This coverage and where to purchase additional coverage is disclosed to the customer prior to their move date in their confirmation email. The insurance would have only covered the minimum based on weight. We tried to go above and beyond for this customer and almost doubled the coverage for the $250 out of our own pocket. We feel that our settlement offer was more than fair. This is like having general liability insurance on a vehicle and getting mad at your insurance company after an accident because you weren't offered what a full coverage policy would give.
Review: On 8/8/2014 I used Skinny Wimp movers. When I contracted with them, I was told that damages were covered for the contents of BOXES for $0.60 per pound. I packed the boxes myself and was careful not to make them too heavy. It took them 12 hours to move a two bedroom apartment and when we got to my new address (less than 4 miles away) there was damage to furniture and a framed photograph. The based of my dining table was completely broken and unusable. The bookshelf had serious damage and the picture was not savable. I was told by Kendall that he was sorry and my items would be replaced. He also told me that he had filed the claim that same night.When I called to check on the claim, Megan told me they didn't have it on file. I then received an email today saying they are only going to insure my furniture for the $0.60 cents per pound. How can I replace my dining table for that, a bookshelf and a signed photo. I told them this was unacceptable and that I would be contacting the Revdex.com. Please don't let them get away with being careless and then throwing pennies on the dollar to replace my items.Desired Settlement: I can replace the shelf for $39.00.I can not find just the bottom of my glass top table so I am not sure how to put a price on it. The table is from Z Gallerie and not a cheap piece of furniture.The picture was a gift from my son. It was from a gallery in New York. It cost me $300 to frame and mat only. I can find out what he paid for it.
Business
Response:
As stated by the Business.
Hi, I am not familiar with this case but if a customer does not opt to purchase additional insurance all the state of California makes us pay is 60 cents per pound. This is California law not ours. We do about 300 moves a month and rarely have any damages at all. 60 cents is normal even if he does not like it we did not do anything wrong.
Review: I contracted moving services and paid 100 dollars as deposit in advance by credit card (processed 3/22/14). On the day of service (3/24/14) I paid full in cash and have a receipt as proof. I have was not refunded the deposit. I have repeatedly requested the return of my deposit and supplied proof of my entitlement to the refund but have been delayed and denied. I am contacting the Revdex.com as a last recourse.Desired Settlement: refund of the 100 dollar deposit