Skinny Bunny LLC

[redacted] I have attached a screenshot from our system showing your refund request that was submitted on January 20th, Please note refunds can take up to Business Days to be processed as stated on our websiteThank you

[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was being held up for one item that we are currently awaiting a replenishment ofWe have gone ahead and split that from your order and your first package was shippedI also listed the tracking link belowPlease allow 24-hours for [redacted] to update their website to show any updates to your trackingAs soon as the product is replenished, your second package will ship out automaticallyThank you and we appreciate your business [redacted]

[redacted] Thank you for reaching out to usWe are so sorry to hear about the issues you were trying to have resolvedI have looked into our records and do see that a replacement package was shipped to the second address on 8/Please let us know if you need any further assistanceThank you

A refund has been requested to be issued with expedited care for the customerRefund will appear in the next 3-business days to the account used for the purchaseThank you

How do they know my email and everything that I used for the website to make my order? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] *Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was split for the Weight Loss AM Capsules and the first package was shipped todayThe tracking email was sent to your email but I also listed the link below for your referenceYour Weight Loss AM Capsules will ship automatically as soon as the stock is replenished and this tracking will update as soon as USPS updates their system later on todayThank you [redacted]

[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delay and inconvenience you have experienced with your orderI do see that you have been speaking with one of our Customer Experience Representatives who will be able to assist you fullyIf you have any further questions or concerns, please feel free to contact us and we will be able to assist you.Thank you and we appreciate your business

[redacted] , The shipping is non refundable to orders once they have been shippedUnder the circumstance that this has created a long term issue for you and we believe highly in our customers satisfaction, we are issuing the remaining amount of the refund for you which was the shipping cost for your order traveling to the PhilippinesIf you have any questions please contact us again.Thank you

The order has been cancelled at this time and the a refund is being expedited back to your account at this timeAn email notification should be received once it has been processed back with our finance team and if you have any questions please let either me know in this thread or you may contact [email protected] you

[redacted] Thank you for reaching out to usWe apologize for the delayYour refund has been processed and I have sent attached a screenshot confirmation.Thank you

[redacted] Thank you for reaching out to usYour order has been cancelled and a refund request has been submitted.Thank you

Thank you for reaching out to usWe have gone ahead and submitted a refund request to our Finance Department to process your refundWe will also be expediting your refund as wellPlease allow 24-Business Hours for the funds to be deposited into your account from your bankPlease let us know if there is anything else we can further assist you withThank you

We received your request at this time for speculation on the pending order you placed some time agoI have sent your information to a service specialist to assist you with this concern at this timeIf you have additional questions our senior team can assist with that or you can reply to this thread for help with your order information with me.Thank you

[redacted] Thank you for reaching out to usI do see that one of our Customer Support Agents responded back to you earlier today (March 14th) in regards to your inquiryPlease see the screenshot attachedYour bank will be able to help you receive the funds back into your account as this was deemed fraud on your behalf.Thank you

We sincerely apologize for those delays at this time and to better assist you a manual refund override was performed for the delays with [redacted] releasing those funds back to your account at this timeAn email will be sent to you once it has been refunded in full and if you have any concerns or questions please direct them to [redacted] for a senior rep to assist you with all your questions or concerns.Thank you

I am rejecting this response because:this is comany still has not provided any shipping informationI have asked them to cancel my order & provide a refund and they are ignoring my request

Complaint: [redacted] I am rejecting this response because: Your representative has not been assisting me at allShe has told me that I only get a refund for un-opened purchases which is unethical and a scam Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

***Thank you for reaching out to usYour refund was completed on January 31stPlease see the screenshot attached.Thank you