On June 4, [redacted] signed two contracts with us – the first for a deck, the second for a fence The homeowner attained HOA approval on June 21, Construction of the deck and fence began August 6, and continued until August 13, At completion, the first walk through was conducted with the homeowner At this time, a credit was issued and agreed to with the Sunshine Contracting representatives (Scott S [redacted] and Mike R***) and with [redacted] for the decking being smaller than contracted for A punch list was also created at this time of issues [redacted] wanted corrected Many of these issues were outside of our control and were due to the natural tendency of the wood Some fence panels had cracks in them, which were within the variance for wood and is called “checking” which occurs as the treatment that makes wood “pressure treated” dries out, but we agreed to replace them nonetheless as a service to our customer (we realize our customers invest a large amount of money into these projects and we want them to be happy and we have a long history of happy, satisfied customers) In mid-September, interactions begin to rectify the issues of the deck At this point, [redacted] asks to also have us replace the gate on his deck with a maintenance free material – Scott informs him that the gate is already created out of PVC, a maintenance free material [redacted] was actually upgraded to this gate for free as the contract did not state to specifically install a PVC gate – our standard gates are pressure treated On September 20, Scott S [redacted] , Operations Manager, emails [redacted] to inform him that we have completed the replacement of boards he wanted as well as the rest of the punch list items [redacted] does not respond until October 8, stating the he requests second walk through This walk through occurs and on October we return again, for the second time, to complete more punch list items from [redacted] *** On October [redacted] requests a third walk through for the fence A date for a walk through is set for November 9th, On November 18th, [redacted] even requests for an estimate to wrap his posts with a maintenance free material On the same day, Scott replies and states that he is in the process of scheduling a fourth walk through We do not hear from [redacted] again until April 28, when he threatens to ruin our reputation and demands everything be taken care of by the end of May On May 29, our installers were scheduled to finish [redacted] ***’s final punch list, but it rains and they are not able to get out there until the 31st On June 2, Scott informs [redacted] stating that we have completed the work From June 2, until October 27, 2014, when this complaint was filed, we did not hear anything or have any form of communication with [redacted] *** It was our impression that all punch list items were completed by the end of May and now, months later, he says they are not This surprises us – we are very good about servicing our customers, we have no problem going out and taking care of issues We understand homeowners have paid for a product and service and that they deserve to be serviced Why didn’t [redacted] contact us in the past months? Receiving a Revdex.com complaint was shocking As you can see, we have a stellar reputation and record through the Revdex.com, which is very important to us, just like having customers is important to us We have been in business over years, we strive to provide excellent service and communication with all of our customers We have completed walk through’s and our crews have returned to the site multiple times, each time as requested, to complete punch list items that are not even covered under our warranty The natural tendency of wood to crack as the treatment that makes wood “pressure treated” dries out, is out of our control All the cracks were within variances We replaced the suggested pieces of lattice and fencing boards [redacted] requested to be replaced, we adjusted and fixed the fence gates, we replaced nails that he did not like, we replaced a decking board he was unhappy with, and we credited him for the deck being smaller than the contract stated With regards to his complaints about the fence not being built on the property line, it is stated nowhere in the contract for that to occur Our contracts also state approximate footages, not exact footages Not many contractors would have gone to the extent that we have gone to attempt to make [redacted] happy and satisfied We have gone above and beyond our contractual obligation In an effort to resolve this, we are in the process of scheduling a fifth and final walk through, even though per our signed contracts with him he no longer within the year labor and workmanship warranty period, with the homeowner again to get a final list of items to be corrected and we have absolutely no issue servicing and correcting any legitimate issues Mind you, this warranty is on labor and workmanship, not the actual pressure treated wood At this time, we will also measure the fence to verify the exact footage of what was installed
On June 4, [redacted] signed two contracts with us – the first for a deck, the second for a fence The homeowner attained HOA approval on June 21, Construction of the deck and fence began August 6, and continued until August 13, At completion, the first walk through was conducted with the homeowner At this time, a credit was issued and agreed to with the Sunshine Contracting representatives (Scott S [redacted] and Mike R***) and with [redacted] for the decking being smaller than contracted for A punch list was also created at this time of issues [redacted] wanted corrected Many of these issues were outside of our control and were due to the natural tendency of the wood Some fence panels had cracks in them, which were within the variance for wood and is called “checking” which occurs as the treatment that makes wood “pressure treated” dries out, but we agreed to replace them nonetheless as a service to our customer (we realize our customers invest a large amount of money into these projects and we want them to be happy and we have a long history of happy, satisfied customers) In mid-September, interactions begin to rectify the issues of the deck At this point, [redacted] asks to also have us replace the gate on his deck with a maintenance free material – Scott informs him that the gate is already created out of PVC, a maintenance free material [redacted] was actually upgraded to this gate for free as the contract did not state to specifically install a PVC gate – our standard gates are pressure treated On September 20, Scott S [redacted] , Operations Manager, emails [redacted] to inform him that we have completed the replacement of boards he wanted as well as the rest of the punch list items [redacted] does not respond until October 8, stating the he requests second walk through This walk through occurs and on October we return again, for the second time, to complete more punch list items from [redacted] *** On October [redacted] requests a third walk through for the fence A date for a walk through is set for November 9th, On November 18th, [redacted] even requests for an estimate to wrap his posts with a maintenance free material On the same day, Scott replies and states that he is in the process of scheduling a fourth walk through We do not hear from [redacted] again until April 28, when he threatens to ruin our reputation and demands everything be taken care of by the end of May On May 29, our installers were scheduled to finish [redacted] ***’s final punch list, but it rains and they are not able to get out there until the 31st On June 2, Scott informs [redacted] stating that we have completed the work From June 2, until October 27, 2014, when this complaint was filed, we did not hear anything or have any form of communication with [redacted] *** It was our impression that all punch list items were completed by the end of May and now, months later, he says they are not This surprises us – we are very good about servicing our customers, we have no problem going out and taking care of issues We understand homeowners have paid for a product and service and that they deserve to be serviced Why didn’t [redacted] contact us in the past months? Receiving a Revdex.com complaint was shocking As you can see, we have a stellar reputation and record through the Revdex.com, which is very important to us, just like having customers is important to us We have been in business over years, we strive to provide excellent service and communication with all of our customers We have completed walk through’s and our crews have returned to the site multiple times, each time as requested, to complete punch list items that are not even covered under our warranty The natural tendency of wood to crack as the treatment that makes wood “pressure treated” dries out, is out of our control All the cracks were within variances We replaced the suggested pieces of lattice and fencing boards [redacted] requested to be replaced, we adjusted and fixed the fence gates, we replaced nails that he did not like, we replaced a decking board he was unhappy with, and we credited him for the deck being smaller than the contract stated With regards to his complaints about the fence not being built on the property line, it is stated nowhere in the contract for that to occur Our contracts also state approximate footages, not exact footages Not many contractors would have gone to the extent that we have gone to attempt to make [redacted] happy and satisfied We have gone above and beyond our contractual obligation In an effort to resolve this, we are in the process of scheduling a fifth and final walk through, even though per our signed contracts with him he no longer within the year labor and workmanship warranty period, with the homeowner again to get a final list of items to be corrected and we have absolutely no issue servicing and correcting any legitimate issues Mind you, this warranty is on labor and workmanship, not the actual pressure treated wood At this time, we will also measure the fence to verify the exact footage of what was installed