SkinAmour Serum

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Face Cream and Eye Serum products on a day trial basis back on 11/22/and paid the shipping and handling fees of $and $4.97.The trial expired on 12/07/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/07/$for the Face Cream and $for the Eye SerumDue to no cancellation the autoship program took effect.The following month on 01/06/the customer was charged again for both products $for the Face Cream and $for the Eye Serum and more bottles shipped out.Customer contacted our Customer Service on 01/17/and requested for the subscription to be cancelled, which we did.Our Customer Service also offered the customer a refund $for the Face Cream and $for the Eye Serum for any misunderstanding when placing the order, which the customer accepted.Unfortunately the customer’s account has now been flagged as a chargeback for the disputed charges.At this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be will be able to provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.--Skin Amour Serum

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedMy bank is engaged in this complaint and I am confident that I will be able to satisfactorily resolve this complaint despite seeing that the business provided my bank and the Revdex.com different accounts Regards, [redacted]

To [redacted] :Re: [redacted] ID: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Face Cream and Eye Serumon a day trial basis back on 12/23/and paid the shipping and handling fees of $and $4.97.The trial expired on 01/07/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/07/$for the Eye Serum and $for the Face Cream.Customer contacted our Customer Service on 01/09/and requested for the subscription to be cancelled, which we did.On 01/20/our Customer Service received the returned shipments and issued the customer a refund $for the Eye Serum and $for the Face Cream.Here are the refund confirmations:Returns - Refunded - $Trans-ID: [redacted] - 01/20/2017Returns - Refunded - $Trans-ID: [redacted] - 01/20/2017Please relay this information to our customer and feel free to let us know should you have further questions.--Skin Amour SerumCustomer Service Toll Free: 888-616-6114Email: support@skinamourserum

Dear Revdex.com,In speaking to a supervisor at Skin Amour yesterday they were able to track down my cancellation call in Janand have agreed to refund my credit card for the last two months’ deliveries ($391.76). They said that this refund should appear on my credit card statement in three to
five days. I hope this will put an end to it and thank you for your efforts.Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My bank is engaged in this complaint and I am confident that I will be able to satisfactorily resolve  this complaint despite seeing that the business provided my bank and the Revdex.com different accounts.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Face Cream and Eye Serum products on a 14 day trial basis back on 11/22/2016 and paid the shipping and handling fees of $5.97 and $4.97.The trial expired on 12/07/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/07/2016 $94.97 for the Face Cream and $89.97 for the Eye Serum. Due to no cancellation the autoship program took effect.The following month on 01/06/2017 the customer was charged again for both products $99.94 for the Face Cream and $95.94 for the Eye Serum and 2 more bottles shipped out.Customer contacted our Customer Service on 01/17/2017 and requested for the subscription to be cancelled, which we did.Our Customer Service also offered the customer a refund $99.94 for the Face Cream and $95.94 for the Eye Serum for any misunderstanding when placing the order, which the customer accepted.Unfortunately the customer’s account has now been flagged as a chargeback for the disputed charges.At this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be will be able to provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.--Skin Amour Serum

To [redacted] :Re: [redacted] ID:[redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day...

free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Face Cream and Eye Serumon a 14 day trial basis back on 12/23/2016 and paid the shipping and handling fees of $5.97 and $4.97.The trial expired on 01/07/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/07/2017 $94.97 for the Eye Serum and $98.71 for the Face Cream.Customer contacted our Customer Service on 01/09/2017 and requested for the subscription to be cancelled, which we did.On 01/20/2017 our Customer Service received the returned shipments and issued the customer a refund $94.97 for the Eye Serum and $98.71 for the Face Cream.Here are the refund confirmations:Returns - Refunded - $89.97 Trans-ID: [redacted] - 01/20/2017Returns - Refunded - $94.97 Trans-ID: [redacted] - 01/20/2017Please relay this information to our customer and feel free to let us know should you have further questions.--Skin Amour SerumCustomer Service Toll Free: 888-616-6114Email: [email protected]{#HS:334003310-1028380#}