Skin1, Inc.

Thank you for your contactWe did process a partial refund of $on 11/4/for the items that did not shipWe have not received the refused shipment back from the USPS as of todayHowever, based on the tracking stating that it was refused, we did complete the refund of $for the items
we have not received back as of yetThis refund was processed today per a phone conversation with BarbaraWe apologize for the inconvenience

Thank you for your contact. We have contacted the customer [redacted] via telephone at [redacted] We do not make international calls from here. Both methods of communication have been unsuccessful for us as well. The order was place on hold because of...

the international billing address, and it shipping to a different name and address in the US. We hold the order until we can communicate with the card hold for security and fraudulent purposes.

Good morning. We have sent communication via email to advise you of the delay with your order. Unfortunately, we have not received the remainder of our inventory from the manufacturer. At this time, when shopping with Skin1 you are charged for the complete order as soon as you submit it. If we are...

unable to fill the full order we send email communication, and notification with the shipment of the order. We do apologize for the inconvenience, and at anytime can cancel and refund for the outstanding items. We do our best to maintain our inventory levels, but occasionally we do encounter manufacturer delays. Please let us know how you would like to proceed with the balance of your order. Again, we apologize for the inconvenience.