Skin Specialty Dermatology

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I have been a patient at this Dermatology office for a long time and went to see one of the doctors about a skin issue on May [redacted]. They recommended their pads which they sold for $50. I bought it, but when I went home, found out that I already had a barely used bottle of the same product. I called the next day to find out if I could return them and I was told by [redacted] that unopened products could be returned within 7 days. I came on June [redacted] with the unopened pads and was told, again by [redacted] that they had a no-return policy. When I told her that that was not what she said on my voicemail, she then told me a number of different things. I was told that they returned money if item was bought through a credit card (my purchase was cash), that they give credit (I do not have a co-pay and do not have a follow up visit). When I insisted on cash because no one told me these things when the product was bought, [redacted] (someone in the back office) told [redacted] to have me fill out a return form and contact the Office Manager, [redacted], the next day since they were not authorized to make a decision. I contacted her for a couple of days and when she finally called back, she reiterated the no-return policy rules and asked was I given a piece of paper telling me of this rule. I was not and told her that I was not informed of any no-return policy. Also, [redacted] left a message that returns were accepted up to 7 days if it was unopened. [redacted] said she would speak with the owner. After a week or so, I spoke to [redacted] who said I might get a check in 2 or 3 weeks, maybe. I paid cash and wanted cash back. She sounded sketchy. When I asked to contact the owner, who I assume is [redacted], **, I was given an email address, that looks like a general office email address. I sent a message to this email but never got a response.Desired Settlement: I paid in cash and would like cash back as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,