Skin Balance

Bing Lau, We recently received your complaint # [redacted] from the Revdex.com regarding your Advanced Skin accountWe take complaints very seriously and we hope this response will provide you with additional information According to our records, we received your order on February 1, “At the time you place your order, your official 14-Day Trial Period beginsIt is your responsibility to pay the non-refundable $USD (CAD) handling and shipping charges associated with your purchaseOnce the trial period concludes, you may cancel future orders/shipments by calling 855-303-3110, but that call must be made within days of your order date or you acknowledge taking responsibility for future shipments and billings associated with your accountIf, on the other hand, you like the result of your trial period, the credit card with which you placed your trial order will be charged $USD (CAD) plus a $USD (CAD) non-refundable processing fee that is billed separately on the 14th day.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on February 15, and for one additional package after that According to our records the first contact we had requesting the cancellation of your account was on March 16, Your account was immediately cancelled and you have not received any shipments or charges since then Your account remains canceled and you will not receive any further shipments or charges Sincerely, Advanced Skin [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.My consumer complaint nois # [redacted] I have just received an email from Skin Balance that they will refund the full amount to me Thank you very much for your help, I really appreciate that Love you all!!!Regards, [redacted] ***

The online order for skin balance cream is outrageousThe email order confirmation does not have any details of the day trial absolutelyI do not even remember the terms and conditions that was there while placing the original order There are no clear details of the trail order email and the worst part is they refused to give me a refund for the charges on my credit card as there is no detailed information at all on the original order that there would be a charge after days delays They even refused to a policy of return and refundWile I asked to speak to a supervisor or, someone who takes care of escalationAll [redacted] ( spoke on 01st Oct at 1:45pm)( rep on call) told me was , 'there is no one and nothing that he can doHave a nice day, and hung up the call or muted me out I also spoke to [redacted] (another rep) , she mentioned that there was no supervisor to take care of my issues and that they follow a common policy of addressing these types of issueI have only

This is a Scam that is advertised on the web siteInstead of providing free samples as they advertise " risk Free" they charge customers hundreds of dollarsI did not authorize the charge on my credit card [redacted]

Skin Balance had an online offer for "A FREE Sample" of face cream and firming gel It stated all I had to pay for was the shipping costs On April 16th my credit card was billed a total of $for shippingSamples were received Apr 24/On May 3rd my credit card was changed a total of $ I called the company as soon as I got my statement and advised that I never received any other product other than the samples and I wanted the $refunded I followed up with multiple emails stating the same On May 11th I finally received an email stating that they have cancelled my subscription I also received a phone call stating the same but when I asked for a refund the gentleman would only repeat "Your subscription has been cancelled and we will not ship you anymore product" I contacted my credit card company but they will not do anything I am extremely upset because I feel this was advertising and the add NEVER even stated what the cost of the product would

Customer information: K [redacted] Company Name: Skin Balance PO BOX Santa Ana, CA Refer To: Complaint# [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityK [redacted] placed an online order on 7/10/for a trial period of our products Skin Balance and Advanced SkinAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer No order can be submitted or successful unless the customer checks this box and selects to submit the order We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of days from the date of order, as specified by our terms and conditionsOur terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every days from initial order date and sent a fresh one month supply until cancelled We state, in our terms and conditions, that we offer a generous 30-day money back guarantee on all merchandiseWe simply request that the customer contact Customer Support to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packagingThis RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account We did not receive any such cancellation request for these trials within the trial period; and consequently Kunyao was charged for the 30-day supplies received As of 8/9/we have refunded the customer in the amount of $for the charges occurred on 7/24/Refunds can take up to 7-business days to reflect into the customers accountWe hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at 800-305-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Having never opened the product I received I still feel this is a very high price to pay for unwanted and so called free trial skin careI have received the 50% refund of $USD to my credit card as stated which I have I suppose is some compensation & allows me to pay half of my outstanding utility billsI can understand celebrities or high wage earners paying this kind of money but a senior on limited income would never knowingly entertain the ideaBrings true value to the old phrase "Buyer bewait states its free it probably isn't"So very true Regards, [redacted] ***

Dear ***,Complaint: [redacted] Thank you for taking care of this complaint and getting to a possible solutionIt is a relief that they are willing to give me a partial re-fundI am rejecting this response because: I would like to ask for the copies of the order I made with the screen shots showing the terms and conditionsBecause I honestly, could not locate it, and, just to let you know, if they claim that there was some information, why on earth would I have ordered though seeing the priceThroughout the ordering process, it does not state anywhere about the original price, if not cancelledThere was NO information of the cancellation terms at allThere was no information on the order summary sent via email stating that this was only trial and later which these conditions would applyI believe it is every businesses moral and ethical responsibility to disclose all relevant informationIt is truly sad to know the kind of methods that business adopt to lure customersI have bought many items onlineNo wonder amazon is doing so great, because of their true value to customersSkin Advance has tons to learn from such true business playersIt's not only me, after several research, many many more have been duped this way (I can show you the complaints on Revdex.com)And I do not understand the legitimacy of this business at allHow could they get a license to run a business that does not take returns and do refunds ? Also, I would humbly request that Revdex.com do a test order privately and anonymously to see the order process I do not know how they sleep at nights, having said all of this, I hope these predators do not prey on other innocent customers like the way I wasThere are better ways to do business and win clients hearts.Sincerely, [redacted]

Mr [redacted] , We recently received your complaint # [redacted] from Revdex.com regarding your account with Skin BalanceWe take complaints very seriously and we hope this response will provide you with additional information We received your order on May 2, Skin Balance TERMS: At the time you place your order your 14-Day trial period beginsIt is your responsibility to pay the non-refundable $3.44USD (CAD) shipping charges associated with your purchase plus a $.99USD (CAD) non-refundable processing fee that is billed separatelyYou may cancel your trial and future orders/shipments by calling 855-665-5733, but that call must be made within days of your order date or you acknowledge taking responsibility for trail charge of $USD (CAD) and future shipments and billings associated with your accountIf you like the result of your trial, the credit card with which you placed your trial order will be charged $USD (CAD) on the 14th day from your original order dateYou will continue to be billed monthly $USD (CAD) for future shipments until you cancelThese terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs Since we did not hear from you during your trial period, you were charged $on May 16, The first time we heard from you regarding the cancelation of your account was on May 30, when you canceled your account with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then Your account remains canceled and you will not receive any further shipments or charges Sincerely, Skin Balance Customer Service

Ms [redacted] , We recently received your complaint # [redacted] from Revdex.com regarding your account with Advanced SkinWe take complaints very seriously and we hope this response will provide you with additional information We received your order on June 28, Skin Balance TERMS: At the time you place your order your 14-Day trial period beginsIt is your responsibility to pay the non-refundable $3.44USD (CAD) shipping charges associated with your purchase plus a $.99USD (CAD) non-refundable processing fee that is billed separatelyYou may cancel your trial and future orders/shipments by calling 855-665-5733, but that call must be made within days of your order date or you acknowledge taking responsibility for trail charge of $USD (CAD) and future shipments and billings associated with your accountIf you like the result of your trial, the credit card with which you placed your trial order will be charged $USD (CAD) on the 14th day from your original order dateYou will continue to be billed monthly $USD (CAD) for future shipments until you cancelThese terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs Since we did not hear from you during your trial period, you were charged $97.620on July 12, The first time we heard from you regarding the cancelation of your account was on July 14, when you canceled your account with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then Your account remains canceled and you will not receive any further shipments or charges Sincerely, Skin Balance Customer Service

At the time you place your order, your official 14-Day Trial Period beginsIt is your responsibility to pay the non-refundable $handling and shipping charges associated with your purchaseOnce the trial period concludes, you may cancel future orders/shipments by calling [redacted] , but that call must be made within days of your order date or you acknowledge taking responsibility for future shipments and billings associated with your accountIf, on the other hand, you like the result of your trial period, the credit card with which you placed your trial order will be charged $plus a $non-refundable processing fee that is billed separatelyAll charges on your credit card will appear as 'orderskin [redacted] 'All charges associated with your participation in this trial period and subsequent orders will appear on your credit card statement as Skin Balance [redacted] You need take no further action to continue to receive monthly supplies of Skin Balance product and will automatically be charged $each month as long as you continue your subscriptionAllow two to three business days to receive your shipment and remember that if, at any time, you decide that the Skin Balance product is not for you, you may cancel immediately by calling Customer Care representatives at [redacted] or you can cancel by emailing us at [redacted] If you determine any time within the 14-day Trial Period, that you no longer wish to receive Skin Balance Beauty products, your account will be cancelled immediatelyIf, on the other hand, product has been shipped to you before you exercise your 14-day cancellation option, the credit card you used to pay for your initial order will be charged $to cover this trial periodIt is always in your best interest to decide within days whether you wish to continue your subscription or cancel.Please note that it is solely your responsibility to notify us if your Skin Balance product order is not received in a timely manner or is in any way delayed due to circumstances beyond our controlShould you encounter a delay or problem related to delivery issues, contact our Customer Care department immediately at [redacted] or emailing us at [redacted] to register your shipping-related concern e want you to be so satisfied with your new skincare products that you continue to use them regularly, but if you are dissatisfied for any reason and your 14-day trial period is still in effect, notify our Customer Care department at [redacted] immediately to talk with a Customer Care representative, or email us at [redacted] to cancel future shipmentsPlease be advised that if we have already shipped your product or if that 14-day deadline has passed, changes in your account revert to our stated conditions and you are responsible for the product on order

Customer information: *** *** Company Name: Skin Balance Refer To: Complaint# *** We appreciate the opportunity to address this matter, as customer satisfaction is our top priority*** *** placed an online order on 8/16/for a trial period of our Skin Balance and Advanced SkinAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful unless the customer checks this box and selects to submit the order We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of days from the date of order, as specified by our terms and conditionsOur terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every days from initial order date and sent a fresh one month supply until cancelled We state, in our terms and conditions, that we offer a generous 30-day money back guarantee on all merchandiseWe simply request that the customer contact Customer Support to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packagingThis RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account. We did not receive any such cancellation request for these trials within the trial period and consequently *** was charged for the product receivedAs of 9/21/we have refunded the amount of $ to the customers account.We do not refund for shipping cost.Please allow 7-days for processingWe hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at 800-305-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The ad on skinbalancecream.com for filling in the "Where to ship your Tree Trial has NO reference to Terms or Conditions what so ever So I having responded to previous "Free Trial" product offerings fully expected that if I pay for the shipping, YOU send me a trial sample and if it works, I will buy the product. Good Legitimate marketing for which I would expect , they have budgeted for these trial samplesThis company obviously preys on trickery, deception advertising and miscommunication.I followed the first ad instructions in good faith and I fully expected the Company to do the sameObviously they are not an honest marketer and continue to promote their products in this deceptive manner. I feel I was duked out of a honest attempt to purchase something as a surprise for my wife and they have totally stolen my faith in internet marketers.I have called Bank of Montreal, who apparently are WELL aware of this Company and are also trying to help get some of my money refunded and will also discuss with MasterCard about this company to have them refuse to do business with them because of the number of calls they have received.Anything you can do to assist in the attempt to recover money for those bilked would be appreciated.*** ***

Ms***, We recently received your complaint #*** from Revdex.com regarding your account with Skin BalanceWe take complaints very seriously and we hope this response will provide you with additional information. We received your order on May 1, If you
determine any time within the 14-day trial period that you no longer wish to receive Skin Balance products, your account will be cancelled immediately if you contact us by phone or emailIf on the other hand, product has been shipped to you before you exercise your 14-day cancellation option the credit card you used to pay for your initial order will be charged $USD (CAD) to cover this trial periodIt is always in your best interest to decide within days whether you wish to continue your subscription or cancel These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs Since we did not hear from you during your trial period, you were charged $on May 15, The first time we heard from you regarding the cancelation of your account was on May 16, when you canceled your account with a representative Your account remains canceled and you will not receive any further shipments or charges Sincerely, Skin Balance Customer Service ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
As you indicated you received my order on May 7thI did contact customer service by phone on May 16th and advised them if I wanted the product, I would call and when I did not call , I assumed my order was cancelled on May
Customer service did not advise me that I would have to call back.Also my initial order was charged $143.07us and $us as documented on my credit card rather than the amount you specified $usI feel I have given the proper notification so therefore these charges should be refundedI believe I ordered your product from an ad while pursing our local paper in Nova Scotia and I do not believe I clicked any button indicating that I agree with the terms of offerI did not refer to your website or was I not informed when I order the product to do such .I also received a confirmation # *** but there was no terms and conditions with the order .As far as not hearing from me , I made numerous attempts to get satisfaction from customer service I spoke with *** , ***, *** ( was disconnected )*** , *** and left messages for return phone call to no avail .I have all the dates documented if you wish me to send such I realize the shipping charges are non refundableI can return the remaining products and I wish to have my account refunded foe us and us As you indicated that the first time you heard from me regarding the cancellation of the account was on June , but I have an email from your company dated June that the order was cancelled

Customer information: *** *** Company Name: Skin Balance Refer To: Complaint# *** We appreciate the opportunity to address this matter, as customer satisfaction is our top priority*** *** placed an online order on 6/30/for a trial period of our Skin
Balance and Advanced SkinAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful unless the customer checks this box and selects to submit the order We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of days from the date of order, as specified by our terms and conditionsOur terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every days from initial order date and sent a fresh one month supply until cancelled We state, in our terms and conditions, that the initial shipment is unable to be returned for any type of refundAll trial purchases are non refundable due to the nature of the productWe did not receive any such cancellation request for these trials within the trial period and consequently *** was charged for the product receivedAs of 9/22/we have refunded the amount of $ to the customers accountPlease allow 7-days for processingWe hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at 800-305-

Ms***, We have received your response from the Revdex.com and take your complaint seriouslyIn an effort to assist you we have already cancelled your account on May 30, and you will not receive any further charges We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer serviceWe're happy to assist you in any way we can. Sincerely, Skin Balance Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms. [redacted],   We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service. We're happy to assist you in any way we can.      Sincerely, Skin Balance Customer Service [redacted].[redacted].[redacted]

Customer information: [redacted]   Company Name: Skin Balance/ Advanced Skin   Refer To: Complaint# [redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. [redacted] placed an online order on 8/31/2017 for a...

trial period of our Skin Balance and Advanced Skin. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer.  No order can be submitted or successful unless the customer checks this box and selects to submit the order.  We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of 14 days from the date of order, as specified by our terms and conditions. Our terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every 30 days from initial order date and sent a fresh one month supply until cancelled.  We state, in our terms and conditions, that the all sales are final. We did not receive any such cancellation request for these trials within the trial period and consequently [redacted] was charged for the product received. As of 11/14/2017 as a courtesy we have refunded the amount of $288.43US for the most recent charges to the customers account. Please allow 7-10 days for processing. We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at [redacted].