SkillPath

July 13, RE: Case # [redacted] In reference to the complaint about literature coming from SkillPath Seminars Ms [redacted] attended a SkillPath seminar on April 27, We keep records of all of our incoming calls and our records do not show that Ms [redacted] requested her name be removed from our mailing lists at any timeAs of July 8, 2015, the day after the complaint was filed; we removed her name from our listsWe have taken steps in good faith to be certain this has happenedThis is a situation we take seriously and want to resolveOur system for removing names and addresses from our lists is very effectiveWe know Ms [redacted] and her address: [redacted] ***, are no longer on our listsSkillPath does not sell names to other businesses; however we do on rare occasions rent our lists to businesses - we will not rent Ms [redacted] ’s name at any time Our mailings are prepared in advance and off-site, and therefore, it does take a little while to be completely removed from the production cycleWe apologize for any inconvenience that this may cause for Ms [redacted] We request her patience as we work through the process and in the event that any further correspondence should mistakenly reach her because it is already in queue Thank you for your attention to this case Sincerely, [redacted] Executive Assistant to the President/CEO

May 17, 2016 [redacted] We are so sorry to hear that Ms. [redacted] was disappointed in our recent Conference for Women on May 6, 2016 at the [redacted] in [redacted] **. We were contacted by Ms. [redacted] on May 9, 2016 at that time she expressed her frustration with the seminar. We immediately sent her two certificates each valued at $149 toward any future SkillPath seminars. She may attend two seminars anytime she elects to do so. Perhaps a different trainer or program will be more to her liking. More than likely the certificates are already in her mailbox as of this writing. We do greatly appreciate the feedback. It's one of the ways that we, as a company, can learn and grow. We believe in what we do, we're the highest-rated seminar company in the industry, our training is valuable. Most participants rated this seminar as "excellent." We work hard to please our participants, and we are sorry we missed the mark from her perspective.

We appreciate this customer providing feedback on her experience with our trainingWe regret any inconvenience to her One of our Customer Care specialists called and talked with herThe agreed upon resolution is to issue a full refund to herIt is in process and she should have a credit on or before April 29, This issue is resolved Please and thank you, [redacted] Executive Assistant SkillPath Seminars [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will follow up after several weeks if the business does not adhere to their agreement
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Tell us why here
We have taken steps in good faith to remove names and addresses for the information that was provided to us by Ms*** ***This is a situation we take seriously and want to resolveWe always honor suppression requests as it does not benefit either party to continue
to send any unwanted mail. After doing some research, we found that we had already suppressed over individuals from this address, as requested based on information provided to us, before the Revdex.com complaint was filed. We have now taken the additional step of suppressing ALL individuals from this address. It may take a few weeks for these additional suppressions to take effect as there is already mail that has been processed and in the mail stream. We request Ms***s’ patience as we work through the process of suppressing the address entirely and in the event that any further correspondence should mistakenly reach the address because it is already in queue
We apologize for any inconvenience that this may have caused
Thank you for your attention to this case
Sincerely,
*** ***
Executive Assistant to the President/CEO

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I did receive the vouchers after I contacted the Revdex.com to file a complaintI am not satisfied with this solutionRedeeming the certificates requires me to set aside time as well as fuel cost and wear on my lease with a good chance I will still be unhappy with the productI would really appreciate a refundI am happy to return the certificatesThank you. Regards,
*** ***

February 25, 2016
RE: Case #[redacted]
In reference to the complaint about literature coming from SkillPath Seminars.
Someone from [redacted] Laboratories contacted SkillPath Seminars and requested all mail be stopped. Our representatives took note of the call and suppressed the address provided by...

the caller on May 21, 2015. We immediately stopped mail to the address provided to us provided on that date: [redacted]. The address provided in the complaint is for: [redacted]. Prior to receiving this Revdex.com complaint we’ve not been requested to remove the Woodward address from our mailing list. As a result of this complaint we have removed it from our files along with the [redacted] address.
Our system for removing mail is most efficient. We have taken steps in good faith to remove the address for the information provided to us. This is a situation we take seriously and want to resolve. Computer programs are very specific as we’re sure [redacted] understands and can only remove the exact information provided to us as we did for the first address provided to us. We have removed the second address provided in this complaint. The most efficient way to remove names and addresses from our lists is to be provided a picture or scan of the actual label from a brochure or catalog. In the event there are more than the afore mentioned two addresses for which mail needs to be stopped, [redacted] is welcome to provide us with any additional business addresses they have to aid in the process.
Our mailings are prepared in advance and off-site, and therefore, it does take a little while to be completely removed from the production cycle and we will can only remove the addresses we are provided. It is not baloney; there is a long processing time from mailing list to delivery of our catalogs and brochures. Our mailings are prepared 6 – 8 months in advance, and we are not able to hand sort through many thousands of mail pieces to remove a few.
We apologize for any inconvenience that any mail already in process may cause. We are working diligently to remove this company and both provided addresses from our lists. We don’t want to send unwanted mail any more than [redacted] wants to receive it.
Thank you for your attention to this case.
Sincerely,
[redacted]
Executive Assistant to the President/CEO

May 17, 2016
[redacted]
[redacted]
                                              ...⇄ /> We are so sorry to hear that Ms. [redacted] was disappointed in our recent Conference for Women on May 6, 2016 at the [redacted] in [redacted].   
                                                                      ...⇄ /> We were contacted by Ms. [redacted] on May 9, 2016 at that time she expressed her frustration with the seminar. We immediately sent her two certificates each valued at $149 toward any future SkillPath seminars. She may attend two seminars anytime she elects to do so. Perhaps a different trainer or program will be more to her liking. More than likely the certificates are already in her mailbox as of this writing.                                         ...⇄ />                                         ...⇄
We do greatly appreciate the feedback.  It's one of the ways that we, as a company, can learn and grow. We believe in what we do, we're the highest-rated seminar company in the industry, our training is valuable.  Most participants rated this seminar as "excellent."  We work hard to please our participants, and we are sorry we missed the mark from her perspective.

October 1, 2015
RE: Case #[redacted]
In reference to the complaint about literature coming from SkillPath Seminars.
Ms. [redacted] contacted SkillPath Seminars on May 6, June 11, and September 8, 2015. With each of these contacts she requested mail be stopped, each of these times she gave us...

different addresses and different names, both [redacted] and [redacted]. Our representatives took note of each call and each time we requested a copy of the address label to confirm the information. Ms. [redacted] did not have an address label to show us. We stopped mail to the following addresses/names provided to us as listed on the attached. Our system for removing mail is most efficient; we don’t want to send unwanted mail to anyone.
We have taken steps in good faith to remove names and addresses for the information that was provided to us. Please see attached documentation for the notes we took from Ms. [redacted]. This is a situation we take seriously and want to resolve. Computers are very specific as we’re sure Ms. [redacted] understands and can only remove the exact information provided to us. The most efficient way to remove names and addresses from our lists is to be provided a picture or scan of the actual label from a brochure or catalog. Our Customer Service representatives had asked Ms. [redacted] to provide us with that documentation and she has not. We can only work with what is provided to us.
Our mailings are prepared in advance and off-site, and therefore, it does take a little while to be completely removed from the production cycle and we will remove all of the addresses we are provided. We apologize for any inconvenience that this may cause for Ms. [redacted].  If Ms. [redacted] will call our offices and provide us with more information we will resolve this immediately. We’ve made every attempt to this point.
Thank you for your attention to this case.
Sincerely,
[redacted]
Executive Assistant to the President/CEO

July 13, 2015
RE: Case # [redacted]
In reference to the complaint about literature coming from SkillPath Seminars.
Ms. [redacted] attended a SkillPath seminar on April 27, 2015.  We keep records of all of our incoming calls and our records do not show that Ms. [redacted] requested her name be...

removed from our mailing lists at any time. As of July 8, 2015, the day after the complaint was filed; we removed her name from our lists. We have taken steps in good faith to be certain this has happened. This is a situation we take seriously and want to resolve. Our system for removing names and addresses from our lists is very effective. We know Ms. [redacted] and her address: [redacted], are no longer on our lists. SkillPath does not sell names to other businesses; however we do on rare occasions rent our lists to businesses - we will not rent Ms. [redacted]’s name at any time.
Our mailings are prepared in advance and off-site, and therefore, it does take a little while to be completely removed from the production cycle. We apologize for any inconvenience that this may cause for Ms. [redacted].  We request her patience as we work through the process and in the event that any further correspondence should mistakenly reach her because it is already in queue.
Thank you for your attention to this case.
Sincerely,
[redacted]
Executive Assistant to the President/CEO

SkillPath received a letter from the Revdex.com, complaint ID [redacted], regarding your wish to reduce unwanted postal mailings at Huddle House, Inc. Your complaint states: “We've "Returned To Sender" MANY, MANY, MANY of their *Word Rejected*ed flyers/brochures for past employees that...

haven't been here in YEARS and for people that have NEVER EXISTED at this company.” Your complaint with the Revdex.com is the first time we’ve heard of your wish to stop mailing to your business. We did not receive any of the mail marked Return To Sender with your requests. Bulk mail is not returned to us. We apologize if this is frustrating for Huddle House, Inc. We always honor suppression requests as it does not benefit either party to continue to send any unwanted mail.  We have suppressed ALL individuals from this address.  It may take a few weeks for these suppressions to take effect as there are already several more pieces of mail that have been processed and are already in the mail stream.  Let us assure you that we don’t want to send unwanted mail any more than you want to receive it.  Not only is it the ethical thing to do, it is also expensive for us to print and mail brochures to someone who does not wish to receive them. You may be assured that we are one of the best in the business at quickly getting people off our mailing lists once the request has been made.

We appreciate this customer providing feedback on her experience with our training. We regret any inconvenience to her.
One of our Customer Care specialists called and talked with her. The agreed upon resolution is to issue a full refund to her. It is in process and she should have a credit...

on or before April 29, 2016.
This issue is resolved.
Please and thank you,
[redacted]
Executive Assistant
SkillPath Seminars
[redacted]

SkillPath received a letter from the Revdex.com, complaint ID [redacted], regarding your wish to reduce unnecessary and unwanted postal mailings at your facility. Let us assure you that we don’t want to send unwanted mail any more than you want to receive it.  Not only is it the...

ethical thing to do, it is also expensive for us to print and mail brochures to someone who does not wish to receive them. This is a situation we take very seriously. After doing some research, we found that we had already suppressed several individuals from this address as requested. We have now taken the additional step of suppressing all individuals from your address.  Because our mailings are prepared off site and in advance, it will take a few weeks to be completely removed throughout our production cycle. Several more pieces of mail may still make it to your address. We apologize for any inconvenience these last few pieces of mail may cause. As mentioned before. neither one of us benefits from unwanted mailings. You may be assured that we are one of the best in the business at quickly getting people off our mailing lists once the request has been made.  We wish you success!Sheri B[redacted]SkillPath Seminars