Skillful Communications

We make every effort to make it clear to Big Interview users that they will be charged after their initial 7-day free trialThey have unlimited free reign of the the site during the first days, and all we ask is that they simply login and cancel to end their trial (as with many other online services)It appears [redacted] was unclear on this, and so we went ahead and processed a refund of his subscriptionWe wish him luck with his future endeavorsRegards, Big Interview customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We make every effort to make it clear to Big Interview users that they will be charged after their initial 7-day free trialThey have unlimited free reign of the the site during the first days, and all we ask is that they simply login and cancel to end their trial (as with many other online
services)It appears *** *** was unclear on this, and so we went ahead and processed a refund of his subscriptionWe wish him luck with his future endeavorsRegards, Big Interview customer Service

We make every effort to make it clear to Big Interview users that they will be charged after their initial 7-day free trial. They have unlimited free reign of the the site during the first...

7 days, and all we ask is that they simply login and cancel to end their trial (as with many other online services). It appears [redacted] was unclear on this, and so we went ahead and processed a refund of his subscription. We wish him luck with his future endeavors. Regards, Big Interview customer Service

Review: I signed up for a 7 day free trial requiring my credit card information. I used the site's services for less than 24 hours within signing up and then entirely forgot about the site. A week later I got an email thanking me for paying for a full month's subscription. When I emailed to ask for a refund, as I had not used the services since the first 24 hours of the free trial and have no use for an ongoing subscription, I was denied a refund of any sort and directed to the site's Terms of Service. These terms of service include a clause that states: "Refunds. Where applicable, all refunds will be given at the discretion of Big Interview."

I have of course cancelled my subscription but have yet to see any evidence of a refund. Since I was billed for an entire month of service that I have no desire to use, and cancelled the service on the very first day, I only see fit that I at least be refunded for %97 of what I paid for a full month's subscription.Desired Settlement: Big Interview should refund my month's subscription fee and not use my access to a 7 day free trial as justification for charging me for a month's subscription, which I have no desire to use.

Business

Response:

We make every effort to make it clear to Big Interview users that they will be charged after their initial 7-day free trial. They have unlimited free reign of the the site during the first 7 days, and all we ask is that they simply login and cancel to end their trial (as with many other online services). It appears [redacted] was unclear on this, and so we went ahead and processed a refund of his subscription. We wish him luck with his future endeavors. Regards, Big Interview customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,