Skilled Hardwood Floors LLC

Skilled Hardwood Floors only response is the same response she has been given via text, phone message, and through her friend [redacted] who referred us to herThat is before we can take steps to do anything with regards to her floor we need to see the floorWe would very much like to talk with her but she will not respond to us and now has contacted the Revdex.com instead of usSkilled Hardwood Floors did industry standard work Via the NWFA standards and feel like now that Miss Leber has let the issue go so Long that any complaints she has are caused by her and is trying to not only keep the money owed but is trying to take more from us

Complaint: [redacted]I am rejecting this response because:1.  Skilled Hardwood NEVER responded to my letter of concern that was emailed 3 times and sent Certified Mail. I have the receipt & dated email copies for this. 2.  Skilled Hardwood is correct that they talked with the person who referred me to them ([redacted]), but they NEVER called, texted, snail mailed or emailed ME after they received my list of concerns.  Their last call and text were April 21,2015. I was unable to answer and Ben B[redacted] left a message wanting to be paid for poor workmanship. 3.  As you can see from the letter I sent to them and the Revdex.com, I gave them 1 week to contact me and 1 month to complete my job satisfactorily. That month began on April 22/23, 20015 and ended on May 22/23, 2015. Today I received the first communication from Skilled Hardwood via the Revdex.com about this situation. 4.  Because I received no response from Skilled Hardwood and my house had all the furniture piled into the living room for 2 months total, in preparation for their job (April 1), throughout their job (April 13-17), for a few days researching what to do about the inadequacies of their job (April 18-22), and the month after that (April 22/23 through May 22/23), I had to hire another hardwood flooring company to fix the numerous problems, as detailed in my original letter to them and Revdex.com.  Allowing them 60 days, or 1/6th of a year, was plenty of time for them to fix their errors. They chose NOT to respond to my clear communications. Sincerely,[redacted]

Skilled Hardwood Floors only response is the same response she has been given via text, phone message, and through her friend [redacted] who referred us to her. That is before we can take steps to do anything with regards to her floor  we need to see the floor. We would very much like to talk with...

her but she will not respond to us and now has contacted the Revdex.com instead of us. Skilled Hardwood Floors did industry standard work Via the NWFA standards and feel like now that Miss Leber has let the issue go so Long that any complaints she has are caused by her and is trying to not only keep the money owed but is trying to take more from us.