SK Design

Complaint: [redacted]
I am rejecting this response because:
Regarding the closure of this complaint, I take exception to the description of closure as having been addressed by the business but the customer remains unsatisfied.  I am unsatisfied because the response from the business provided no remedy, merely a statement that he has had some tough times. In the meantime he went on to fraudulently collect more money from other customers for work he never intended to complete.
 
To summarize, the business owner has not addressed the issues. All he has done is make excuses for why he will not address the issues.  Is there a closure category for that or a place for me to make a rebuttal to his response?
 
Sent from my iPad
Regards,
[redacted]

the customer ordered a custom door will return down payment when I receive money form supplier

they are correct we had some hard times and have tried to accommodate all the work that was going on my mother and grandmother died soon after that my bank account was hacked and money was stolen the fraud department at my bank has moved very slow in recovering those monies all of this was...

explained to each customer and I ask for their patience in my hard times on top of it all I had employees that were not working in the company interest so it was a hard battle to fight but I am still fighting I fully intend to refund the overage on this account but more work was done than just demo so im not sure I agree with the 20k figure but am willing to do what I need to make all of my customers satisfied

sending copy of check

thats fine

Complaint: [redacted]
I am rejecting this response because:
When does the business expect to receive the refund?
[redacted]