Initial Business Response / [redacted] (1000, 12, 2015/12/30) */ [redacted] Mediation Coordinator Every monthly bill states Accounts days or more in arrears could be disconnected without noticeAt the time of disconnection the balance on the account was $After the account was disconnected on 11/18/the balance due was pro-rated from the date of disconnect to the end of the monthMrs [redacted] paid the pro-rated balance which was $65.74, the amount due on the 1st of November was $On 11/11/a $late fee was added and a late notice was sent outOn the notice it stated the amount owed was $and was to be paid in full on 11/18/by 3:pmOn the disconnection notice it also stated that the past due balance, a $reconnect and the next month service would be needed to reconnect serviceTheir account has not been current since June of We do not show that she was ever set up on automatic payment on a debit/credit card as those are taken out on the 10th of each month and we do not show any payments ever taken on the 10thShe has paid on her account with a debit/credit card in the past by either calling in or on line The amount owed to reconnect her services is the $reconnect fee and one month of service at $ Sjoberg's Cable TV
Initial Business Response / [redacted] (1000, 12, 2015/12/30) */ [redacted] Mediation Coordinator Every monthly bill states Accounts days or more in arrears could be disconnected without noticeAt the time of disconnection the balance on the account was $After the account was disconnected on 11/18/the balance due was pro-rated from the date of disconnect to the end of the monthMrs [redacted] paid the pro-rated balance which was $65.74, the amount due on the 1st of November was $On 11/11/a $late fee was added and a late notice was sent outOn the notice it stated the amount owed was $and was to be paid in full on 11/18/by 3:pmOn the disconnection notice it also stated that the past due balance, a $reconnect and the next month service would be needed to reconnect serviceTheir account has not been current since June of We do not show that she was ever set up on automatic payment on a debit/credit card as those are taken out on the 10th of each month and we do not show any payments ever taken on the 10thShe has paid on her account with a debit/credit card in the past by either calling in or on line The amount owed to reconnect her services is the $reconnect fee and one month of service at $ Sjoberg's Cable TV