Sizzler

On Sunday June 11, 2023 @ approximately 8:00 pm. Me my spouse and my mother went for dinner at the Sizzler #361 located at: 110 W. Covina Pkwy, West Covina, 91790, (626) 338-0610. We ordered two Triple Combos and one (1) salad for me at the discounted price you would pay when you buy a "Triple Combo Plate" and the server "Diane F." refused to sell me a salad at the "Dinner Combo Price" she then said that I had to pay Full price because my mother was with us and we did not order a plate for her. I explained that we Never order a full plate for her because she cannot finish a full dinner plate so we end up sharing share our "Dinner Combo Plate" with her, I give her a few pieces of shrimp and my spouse gives her half of his baked potato and order her a beverage and that's all she can eat, she's 85 years old and has a limited appetite but the Server "Diane F" Insisted that she can only sell me a salad at "Full Price" so I asked to speak to the Manager (I did not get his name), but by the time the manager arrived "Diane, the Cashier/Server had already told him an Inaccurate version of Our Interaction so I then had to explain everything to him, but he as well refused to sell me a salad at the "Dinner Combo Price" and this was all based on Diane's Idea that I was going to feed my mother the salad and "That was not Allowed" which I was not so they basically thy were calling me a Liar. I can afford to pay a little extra for a large salad but I did NOT large one and by now it's the "Principle".
It was only until I asked to speak to the "Manager's Supervisor" that he agreed to make an "Exception" and sell me a "Dinner Combo Salad", this one and only time. I understand that there are those that may take advantage of the Sizzler's food consumption rules but you CANNOT fault every customer for the Inequities of past customers and you CANNOT anticipate what a customer is going to do with their food after they purchase it. It is my business if I decide to eat it myself or throw it away, It is also my understanding that it Is only a "One Time" trip to the salad bar anyway. These two employees are In serious need "Customer Service Training", this was embarrassing not only for us but for the two employees, the manager only agreed to sell me a salad at the dinner price after I asked to speak to His supervisor and by the way this is the third (3rd) time that I have had a negative experience with the server name "Diane F". Can you please email me a copy of Sizzler's policy regarding this? We would like to have a quiet dinner at Sizzler's and have my mother join us and share our "Dinner Plate" just like we do at countless other restaurants. My mother is like a child again and requires constant care so we do not leave her home or in the car alone. I have been dinning with my family at Sizzler's since 1967 and it has always been a "Family Restaurant".

Thank you for your time,

Ralph RedSky Pacheco

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I contacted the consumer at the phone number in this complaint and provided a refund to the consumer.  The consumer picked up the refund yesterday.

Review: My family ordered 3 unlimited salads bars and 3 drinks, plus a classic burger, for a total of 50.25. Going to the salad bar for our first plate, there as a long, dark hair in the macaroni and cheese. We told the waitress and she removed it from the salad bar. We tried to give it a second chance and my sons burger arrived with a short, dark hair in his hamburger spread. Thats 2 incidents in less than 5 minutes. I asked the manager for a refund. He said we ate the salad bar, so he was only going to refund 15.00 of my order, My son's burger s untouched. My wifes drink had not been touched. We were refunded at 6:15pm, when we had only paid at 6:00. I drank half a soda and ate some tortilla chips, my son had a chicken wing. In no way did this constitute 35.15 worth of food. I asked for corporate's phone number and was given the cell phone of a district manager. He said he would call the restaurant and "see what really happened". I deserve a full refund. I am going to leave as many public reviews as possible for the way we were treated. I want someone to train that location to wear hats and keep cleanly facial hair.Desired Settlement: I would like my full refund, the 35.15 remaining. Also, I think the location should be spot checked for employees working in the kitchen to cover their hair properly.