Complaint: [redacted]
I am rejecting this response because: The grinder itself may have been "working", it was in very poor condition. All of the teeth on the grinder were loose. Saying that it was rented out earlier that day and there were no issues is not an accepable response to our concern. Another big issue which the owner hasn't addressed is the fact that the trailer was in no way acceptable or legal for use on the road. There were no brake lights on the trailer, how exactly am I expected to drive with no brake lights? With regards to using it on another day, I had made arrangements for assistance with this project and the grinder was only of use to me on that particular day, so renting it on another day was not an option. I in no way changed my plans as the owner stated, The agreement between the business and myself was for the business to rent me a grinder on a trailer on 7/11, both of which I assumed would be in good working order on that day, and I was not provided with that. The owner has even admitted that it was not in proper order, and would fix it and let us rent on another day as indicated in his email sent earlier today. I'm just asking for what is fair, I just want my money back. As stated in my previous communication, I can provide pictures of the faulty equipment if needed.
Sincerely,
[redacted]
As clearly posted and the signed receipt states no refunds. If customer would like a credit towards something else that's fine.
Complaint: [redacted]
I am rejecting this response because: The grinder itself may have been "working", it was in very poor condition. All of the teeth on the grinder were loose. Saying that it was rented out earlier that day and there were no issues is not an accepable response to our concern. Another big issue which the owner hasn't addressed is the fact that the trailer was in no way acceptable or legal for use on the road. There were no brake lights on the trailer, how exactly am I expected to drive with no brake lights? With regards to using it on another day, I had made arrangements for assistance with this project and the grinder was only of use to me on that particular day, so renting it on another day was not an option. I in no way changed my plans as the owner stated, The agreement between the business and myself was for the business to rent me a grinder on a trailer on 7/11, both of which I assumed would be in good working order on that day, and I was not provided with that. The owner has even admitted that it was not in proper order, and would fix it and let us rent on another day as indicated in his email sent earlier today. I'm just asking for what is fair, I just want my money back. As stated in my previous communication, I can provide pictures of the faulty equipment if needed.
Sincerely,
[redacted]