Sixpence Inn

Initial Business Response /* (1000, 8, 2015/09/09) */
Dear [redacted],
We are extremely sorry for the confusion with you parts being ordered and not arriving to your home. It is unfortunate that some of this business is out of our hands after a part order is made and we leave it up to the...

distributor and deliverer to complete that cycle. In cases where this cycle is not complete, and we cannot receive the necessary help from either of those two parties, we seek to resolve the issue ourselves and in this particular case, we needed the model and serial number to re-order the parts and get them to your home so we could complete that cycle.
Upon attempting to do this, you had requested that you receive your money back and cancel everything on 8/26/15. We had agreed to do so as we could not receive those model and serial numbers, and sent you a check back to you for your full payment on 8/27/15 to your home address in Chanhassen.
Again, we apologize that the delivery of your items was not complete and we did not satisfy you as our customer. It is certainly our goal to complete this cycle on absolutely every service call we perform, even if it means the rare case of acquiring all the information again to get you results as soon as possible.
Thank you,
Brandon [redacted]
Service Manager

Initial Business Response /* (1000, 5, 2015/12/03) */
Thank you for addressing your concerns with us. After reviewing the job notes and discussing it with both of the technicians, we have come to the conclusion that the furnace was indeed unsafe to be used and left inoperable. I am more than happy...

to refund you the $89 service charge to your mastercard. We take these issues with carbon monoxide very seriously. We would also be more than happy to return to prove our findings at no additional charge with the other company you had out. If we were wrong, our policy is to also provide you with a $100 visa gift card. In the meantime, if you take us up on the offer or not I am refunding the $89 service charge to your mastercard. Thank you.

I left a message today with [redacted] apologizing for the service she received This is not the Bonfe way and I explained to her that I would refund her for all services she felt was deserved.I have read in her complaint that she would like $300.00 refunded and that is what Bonfe will do. today I...

will send a email to finance to send a check out as soon as possible. On behalf of Bonfe I am sorry for any inconveniences this may have caused.