The complaint included both incorrect and incomplete information. Our warranty clearly covers major components that fail but not everything is covered under warranty. The customer withheld the remainder of their down payment and did not make agreed upon payments timely. A prior sale to this...
individual resulted in her account being delinquent for nearly a year with no payment and because she was a friend of one of our kids we did not reposses her 1st vehicle this time repossession was imminent as the vehicle was not paid for and Appointments with our mechanics were not kept on several occasions. When the vehicle finally was brought in someone else had been working on it for her, this voids my warranty as the person was not a licensed or professional mechanic. Our warranty expressly states the vehicle must be available for our mechanic team to inspect/repair. On occasion we arrange for outside shops to do this on our behalf however that is at our discretion. This customer did not meet her obligations which affected her experience.
The complaint included both incorrect and incomplete information. Our warranty clearly covers major components that fail but not everything is covered under warranty. The customer withheld the remainder of their down payment and did not make agreed upon payments timely. A prior sale to this...
individual resulted in her account being delinquent for nearly a year with no payment and because she was a friend of one of our kids we did not reposses her 1st vehicle this time repossession was imminent as the vehicle was not paid for and Appointments with our mechanics were not kept on several occasions. When the vehicle finally was brought in someone else had been working on it for her, this voids my warranty as the person was not a licensed or professional mechanic. Our warranty expressly states the vehicle must be available for our mechanic team to inspect/repair. On occasion we arrange for outside shops to do this on our behalf however that is at our discretion. This customer did not meet her obligations which affected her experience.