Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ [redacted] did hire Allied Van Lines for the relocationUpon unpacking of the customers goods, the unpack agent notified the claimant that there was damage in a cartons As our service is for countertop service we have an expectation that the customer will protect their counter tops and table surfaces to avoid damage such as scratching, marring or in this case leakage Our customer did not provide this protectionAs the unpackers are responsible to unpack each carton, they did their best to protect the countertopThe leakage (staining)could have continued after we had left the home In any event we certainly appreciate our customers and as a gesture of good faith and not an admission of liability, Allied Van Lines Canada has requested the amount claimed of $ We trust that this is a diserable solution to all
Initial Business Response / [redacted] (1000, 5, 2014/10/13) */ Allied Van Lines does agree with this customer that her shipment will be received outside of the guaranteed delivery spread We respectfully apolgise to the customer and also advise that Allied Van Lines has offered to reimburse *** [redacted] for the delays experienced Our contract with [redacted] provides for reasonable lodging and food expenses from the first day of late delivery up to and intil the morning of the delivery The Conditions of Carriage on the back of the Bill of Lading (the ontract) stipulates: Delay a) At the time of acceptance of the contract, the original contracting carrier shall provide the consignor with a date or time period within which deliver is to be madeFailure by the carrier to effect delivery within the time specified on the face of the Bill of Lading, shall render him liable for reasonable food and lodging expenses incurred by the consignee We will reimbuse [redacted] as soon as she provides to our office the delay claim form with attached receipts for her expenses Allied Van Lines has sent out a delay claim to [redacted] and would assume that this matter will be satisfied with [redacted] upon receipt of the documents requested We are as well willing to issue a payment in advance of receiving her delay claim should this be a requirementOur delay settlements are based on a table depending on nummber of days of delay and the number of persons in the household We truly are sorry for the delay in the delivery as it was not our intention to have the customer suffer and kind of hardship
Initial Business Response /* (1000, 10, 2015/01/20) */
Please accept my apology on the delay in respondingWith the Christmas Season we are experiencing higher than volumes
Allied Van Lines does take full responsibility for the delay of the goods for Ms***As a result of not
meeting the promised deadline, we covered her by paying the rental of furniture and by paying for her meals ( groceries)In accordance to the terms and conditions on the bill of lading, we are liable for reasonable food and lodgingWe went above by renting the furniture as per our customers request
A full and final delay claim settlement was made to the customer on January 9th, This was agreed upon with the customer prior to the customer filing the complaint with the Revdex.com
Attached for your reference is the letter that was sent to the customer with our payment and apology
Allied Van Lines is not aware of any other issues and would consider this matter closedWe await the decision of the Revdex.com
Initial Business Response /* (1000, 6, 2015/10/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sirva.com
Good Day:
My apology for the delay in responding.
The Federal Government contract that we entered into with [redacted] is very...
clear on procedure when having to make a claim.
It is understandable that Mr. [redacted] accepts the responsibility of not following the procedure however we have to oblige the Government Contract as well.
The property damage that Mr. [redacted] has claimed does not fall under the coverage that he had on his move.
In order to determine the liability the damage has to be noted at the time of the loss and annotated by the responsible party as well as the customer. We do also understand that the day becomes quite hectic and some of the policies and procedures may be missed.
Having reviewed the entire file with his adjuster and then the appeals file, SIRVA Canada will in fact issue a goodwill payment in the amount that Mr. [redacted] has claimed, $100.00.
This payment will be strictly based on goodwill and not an admission of liability. We will send the payment and letter of settlement directly to the customer.
The payment will be requested today's date.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the gesture of good will.
Initial Business Response /* (1000, 5, 2014/10/13) */
Allied Van Lines does agree with this customer that her shipment will be received outside of the guaranteed delivery spread.
We respectfully apolgise to the customer and also advise that Allied Van Lines has offered to reimburse [redacted]...
[redacted] for the delays experienced.
Our contract with [redacted] provides for reasonable lodging and food expenses from the first day of late delivery up to and intil the morning of the delivery.
The Conditions of Carriage on the back of the Bill of Lading (the ontract) stipulates:
Delay
6. a) At the time of acceptance of the contract, the original contracting carrier
shall provide the consignor with a date or time period within which deliver is to be made. Failure by the carrier to effect delivery within the time specified on the face of the Bill of Lading, shall render him liable for reasonable food and lodging expenses incurred by the consignee.
We will reimbuse [redacted] as soon as she provides to our office the delay claim form with attached receipts for her expenses.
Allied Van Lines has sent out a delay claim to [redacted] and would assume that this matter will be satisfied with [redacted] upon receipt of the documents requested.
We are as well willing to issue a payment in advance of receiving her delay claim should this be a requirement. Our delay settlements are based on a table depending on nummber of days of delay and the number of persons in the household.
We truly are sorry for the delay in the delivery as it was not our intention to have the customer suffer and kind of hardship.
Initial Business Response /* (1000, 5, 2014/04/30) */
[redacted] did hire Allied Van Lines for the relocation. Upon unpacking of the customers goods, the unpack agent notified the claimant that there was damage in a cartons.
As our service is for countertop service we have an...
expectation that the customer will protect their counter tops and table surfaces to avoid damage such as scratching, marring or in this case leakage.
Our customer did not provide this protection. As the unpackers are responsible to unpack each carton, they did their best to protect the countertop. The leakage (staining)could have continued after we had left the home.
In any event we certainly appreciate our customers and as a gesture of good faith and not an admission of liability, Allied Van Lines Canada has requested the amount claimed of $150.00.
We trust that this is a diserable solution to all.
Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ [redacted] did hire Allied Van Lines for the relocationUpon unpacking of the customers goods, the unpack agent notified the claimant that there was damage in a cartons As our service is for countertop service we have an expectation that the customer will protect their counter tops and table surfaces to avoid damage such as scratching, marring or in this case leakage Our customer did not provide this protectionAs the unpackers are responsible to unpack each carton, they did their best to protect the countertopThe leakage (staining)could have continued after we had left the home In any event we certainly appreciate our customers and as a gesture of good faith and not an admission of liability, Allied Van Lines Canada has requested the amount claimed of $ We trust that this is a diserable solution to all
Initial Business Response / [redacted] (1000, 5, 2014/10/13) */ Allied Van Lines does agree with this customer that her shipment will be received outside of the guaranteed delivery spread We respectfully apolgise to the customer and also advise that Allied Van Lines has offered to reimburse *** [redacted] for the delays experienced Our contract with [redacted] provides for reasonable lodging and food expenses from the first day of late delivery up to and intil the morning of the delivery The Conditions of Carriage on the back of the Bill of Lading (the ontract) stipulates: Delay a) At the time of acceptance of the contract, the original contracting carrier shall provide the consignor with a date or time period within which deliver is to be madeFailure by the carrier to effect delivery within the time specified on the face of the Bill of Lading, shall render him liable for reasonable food and lodging expenses incurred by the consignee We will reimbuse [redacted] as soon as she provides to our office the delay claim form with attached receipts for her expenses Allied Van Lines has sent out a delay claim to [redacted] and would assume that this matter will be satisfied with [redacted] upon receipt of the documents requested We are as well willing to issue a payment in advance of receiving her delay claim should this be a requirementOur delay settlements are based on a table depending on nummber of days of delay and the number of persons in the household We truly are sorry for the delay in the delivery as it was not our intention to have the customer suffer and kind of hardship
Initial Business Response /* (1000, 10, 2015/01/20) */
Please accept my apology on the delay in respondingWith the Christmas Season we are experiencing higher than volumes
Allied Van Lines does take full responsibility for the delay of the goods for Ms***As a result of not
meeting the promised deadline, we covered her by paying the rental of furniture and by paying for her meals ( groceries)In accordance to the terms and conditions on the bill of lading, we are liable for reasonable food and lodgingWe went above by renting the furniture as per our customers request
A full and final delay claim settlement was made to the customer on January 9th, This was agreed upon with the customer prior to the customer filing the complaint with the Revdex.com
Attached for your reference is the letter that was sent to the customer with our payment and apology
Allied Van Lines is not aware of any other issues and would consider this matter closedWe await the decision of the Revdex.com
Initial Business Response /* (1000, 6, 2015/10/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sirva.com
Good Day:
My apology for the delay in responding.
The Federal Government contract that we entered into with [redacted] is very...
clear on procedure when having to make a claim.
It is understandable that Mr. [redacted] accepts the responsibility of not following the procedure however we have to oblige the Government Contract as well.
The property damage that Mr. [redacted] has claimed does not fall under the coverage that he had on his move.
In order to determine the liability the damage has to be noted at the time of the loss and annotated by the responsible party as well as the customer. We do also understand that the day becomes quite hectic and some of the policies and procedures may be missed.
Having reviewed the entire file with his adjuster and then the appeals file, SIRVA Canada will in fact issue a goodwill payment in the amount that Mr. [redacted] has claimed, $100.00.
This payment will be strictly based on goodwill and not an admission of liability. We will send the payment and letter of settlement directly to the customer.
The payment will be requested today's date.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the gesture of good will.
Initial Business Response /* (1000, 5, 2014/10/13) */
Allied Van Lines does agree with this customer that her shipment will be received outside of the guaranteed delivery spread.
We respectfully apolgise to the customer and also advise that Allied Van Lines has offered to reimburse [redacted]...
[redacted] for the delays experienced.
Our contract with [redacted] provides for reasonable lodging and food expenses from the first day of late delivery up to and intil the morning of the delivery.
The Conditions of Carriage on the back of the Bill of Lading (the ontract) stipulates:
Delay
6. a) At the time of acceptance of the contract, the original contracting carrier
shall provide the consignor with a date or time period within which deliver is to be made. Failure by the carrier to effect delivery within the time specified on the face of the Bill of Lading, shall render him liable for reasonable food and lodging expenses incurred by the consignee.
We will reimbuse [redacted] as soon as she provides to our office the delay claim form with attached receipts for her expenses.
Allied Van Lines has sent out a delay claim to [redacted] and would assume that this matter will be satisfied with [redacted] upon receipt of the documents requested.
We are as well willing to issue a payment in advance of receiving her delay claim should this be a requirement. Our delay settlements are based on a table depending on nummber of days of delay and the number of persons in the household.
We truly are sorry for the delay in the delivery as it was not our intention to have the customer suffer and kind of hardship.
Initial Business Response /* (1000, 5, 2014/04/30) */
[redacted] did hire Allied Van Lines for the relocation. Upon unpacking of the customers goods, the unpack agent notified the claimant that there was damage in a cartons.
As our service is for countertop service we have an...
expectation that the customer will protect their counter tops and table surfaces to avoid damage such as scratching, marring or in this case leakage.
Our customer did not provide this protection. As the unpackers are responsible to unpack each carton, they did their best to protect the countertop. The leakage (staining)could have continued after we had left the home.
In any event we certainly appreciate our customers and as a gesture of good faith and not an admission of liability, Allied Van Lines Canada has requested the amount claimed of $150.00.
We trust that this is a diserable solution to all.