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SiriusXM Canada

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Reviews SiriusXM Canada

SiriusXM Canada Reviews (8)

Worst Customer Service
They relentlessly called me every day when my subscription was coming up, saying they didn’t want any interruptions in my service, 3-4 phone calls a day, and 1-2 emails every other day. When I called customer service, they said it was for my own good that I didn’t lose service.
Stay Away. Must be going bankrupt if they are that desperate for money!

I cancelled my service months agoThey stilled charged me plus dollars to end of contract which I paid under protestThey now bill my credit almost every month for like I call and complainThey credit me back once then charged me again and againTalked to them yesterday and Matt their rep blantely lied and said they credited my account on nov for I checked with credit card company found out it was a lieCalled again today now they want my credit statementI said no and they have until tomorrow to fix or I will be seeking legal council [redacted]

I just cancelled my account with this [redacted] company They took a unautherized payment from my ***I was supposed to receive a call when my promotions was up, but of course did not receive one and they were putting me on the most expensive planI will never deal with these people again

When I bought my new vehicle it came with a month free trial for SiriusXM radioI don't want it or need it, so I let it run outThing is, they kept sending mail and offers to get me to sign up so I called them to have the mail stoppedThe representative hung up on me twice and then I finally got a supervisor on the 3rd call that said they'd stop sending mail and look into my 1st two callsIf their own staff is that awful, why would anyone want to deal with them at all ?!

"I spoke with accounts back in October and again in November and asked them to remove my VISA number because I did not want to renewWell they withdrew Dec 19,days before ChristmasThis was an unauthorized payment."

When I purchased my van (used) I had a Sirius radio in it I decided to get it activated Getting this done was a nightmare in itselfThe few people we ended up speaking to, were not efficient, asked my name, address, phone number and credit card number over and over and over, till they finally re read the info back to me correctly Then I was told the cost, which I agreed to (month fee) would go on my [redacted] When I received my Credit Card statement, the agreed cost was there, plus an additional amount (I believe was around $??)I called and after many minutes, I was told the additional amount would be reversed off the card, but no explanation of why or what it was forThe next month I had another amount off, $??, and again was told this would be reversed, but no explanation as to why and what it was for The next month another amount was on my card, different from the last statements, and again, yes, would be reversed, but no explanation I ended up cancelling the service, I was so "ticked" off they seemed to think they could put whatever wanted through the credit card (probably hoping I wouldn't notice) A very very very unstable company as for financial practices

We are long term clients on either a 1 year contract and twice now a 3 year contract with this music subscription service over an 8 year time frame. They decided to keep my credit card on file, even though I paid IN FULL for a 3 year service plan. When my plan was close to ending (I didn't know when in particular it would expire, assuming I would get a notification like before), they decided to recharge me for another 3 years directly onto my credit card without even sending an invoice or explanation. I found out when I opened my credit card statement. This business has gotten worse over time and has very poor customer service. They did not acknowledge their mistake when I phoned them asking for an invoice (or receipt now). I confirmed I could CANCEL my plan that was renewed without my knowledge or CONSENT!

I found out from a friend this past weekend that he was paying approx$90C for a one year subscription to Sirius XM My renewal, which was automatically processed to my credit card last month, was $450+ for years Yesterday, Tuesday, October 11, 2016, I called Sirius XM and was told the following: if you renew manually / call in, the renewal is $approxfor year and $for years but if you renew automatically, the system charges you $450+ for years / $200+ for one year as the system does not recognize the lower rate that is being charged for manual renewalBy my count, I'm out of pocket approx$as I've had Sirius for over years nowWhat I would like is for Sirius XM to make full disclosure to their customers, at that the time they offer them automatic renewal, that automatic renewal can cost more (in this case 300% more) than manual renewal I spoke to a supervisor and she gave me some nonsensical reason as to why they can't do thisTo be fair, I will be getting a $refund for the year subscription I just do not want to see any unsuspecting customers pay more than they have to

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