I purchased a lifetime membership in and paid over $at that time My question to them at that time was, if I purchase another vehicle will I be able to transfer it to that vehicle, their answer to this was yes for a small feeBut now after calling them to transfer to new vehicle I am getting a different answer they say they do not transfer the radios to another vehicle My question is why sell a lifetime membership for satellite radio in a car when you know you will not keep the car for your lifetime *** We have been with them even before they had a customers, but not anymore ***
*** They charge you an activation fee and a cancellation feeAll of these surcharges are not listed clearly on its websiteMoreover, they call me again and again to convince me purchase a new plan even if I said NO
*** Purchased a new car in September of that has a Sirius XM radioOur trial period expired Christmas of this year, I signed up for a monthly subscriptionDid not receive channels as advertised on the Canadian websiteMultiple calls to customer service, some *** woman named Sarah, I believe, (a manager) told me either go with a more expensive plan to get the channels I want, or cancel the subscription! Great customer relations and retention! Ended up cancelling our subscription two days after signing up because of the *** customer service repsEven after that, called to find out why I still had the service and was informed I had two radios (***), then this was retracted and was told I had two accounts (***)*** ***
I had siriusXM in my car when I bought it I renewed it for six months and then decided it wasn't for me, so I didn't renew it But they sent me a bill a month after my renew date and said it had automatically renewed and that I owed them for the next six months I said I did not want to renew, but she then said I owed for the month that I had it, Since I was never notified about the renewal I felt that was unfair She said it was my fault for not notifying them that I did not want to renew
How many people get caught in this trap?
*** Purchased a new car in September of that has a Sirius XM radioOur trial period expired Christmas of this year, I signed up for a monthly subscriptionDid not receive channels as advertised on the Canadian websiteMultiple calls to customer service, some *** woman named Sarah, I believe, (a manager) told me either go with a more expensive plan to get the channels I want, or cancel the subscription! Great customer relations and retention! Ended up cancelling our subscription two days after signing up because of the *** customer service repsEven after that, called to find out why I still had the service and was informed I had two radios (***), then this was retracted and was told I had two accounts (***)*** ***
I drive a lot, and have had a Sirius subscription for my car since I bought it. Because I found a couple channels I particularly enjoyed ([redacted] AND [redacted]) I also got a radio and dock for my home. Last October my cars radio showed a notice that my subscription had changed and I no longer had [redacted] on either radio. Last week the same thing happened to [redacted]. Today I phoned to cancel (knowing I would face a fee) and two different people argues with me about it - almost refused to cancel and honestly, I'm not sure they did. I have since requested via email a confirmation that the cancellation was done. They can't seem to figure out that if the service is no longer useful/enjoyable, there is no reason to keep it. One fellow actually said that Sirius doesn't want customers to cancel and he continued to offer me things I don't want or need. After reading other reviews, I'm worried about the coming challenges!
Just received a call from company, as he said his company's name I told him we aren't interested, please put our number to do not call lost. He says "whaaaaaaaaat?" Like he was talking to his buddy or something, I asked what kind of answer it was, he repeated "whaaaaaaaaaat?!"
I asked if he was putting our number to the list, he said something, but couldn't hear so I asked again, he says "yeeeeeeeees"
I asked his name, he says he was putting our number on the list and hung up on me.
If you are representing company, be a professional.
Very disappointed with customer service and unfortunately had to cancel my account today for the second time in less than a week. My account came up for renewal and since I hardly listen to Sirius (my commute to work is 15 mins), I decided it was too expensive for the amount of use it was getting. When I called to cancel I was offered an enticing offer to remain a subscriber. I was told I could keep the same package for $99/yr for one year as a promotional price. I accepted. Unfortunately this offer was misleading because in fact my package was downgraded to a lesser package. I called back and spoke to someone else who indeed confirmed that the previous person had made a mistake and shouldn't have told me my package would remain the same. He was willing to restore my previous package but only at an increased price. I'm disappointed that they are not honoring the deal they originally made with me, after all they made the mistake and not I. Not very good customer relations. Needless to say I am no longer a customer.
Earlier this year, I called SiriusXM to cancel a subscription on a radio I used on a motorcycle., or so I thought. A few weeks after that, I discovered I had been billed over 600 dollard for said subscription. Another phone call and I finally got that resolved, although it should have been taken care of the first time! After that experience, I requested paper billing and since my CC had just been replaced, I would not give them the new number even though they tried very hard to get me to stay with automatic billing. A few months later, I recieved the paper bill as requested for the radio I still had in service. Within 3 or 4 days, I recieved an e-mail saying I was past due and needed to submit payment immediately. I did so and that was that. Three days ago, I recieved my next bill, and decided to cancel the subscription on that radio. As I made my way through the automated system, it stated my next due date was December 24th. Once I reached an agent, I was informed that the due date was December 5th. That is more than ten days BEFORE I even recieved the bill!
This begs the question: Just what is this doing to my credit rating? Is it not customary to recieve a bill with sufficient time to submit payment BEFORE the due date?
In my opnion, this is shady business practice and they are not doing business in good faith. I am not willing to risk my credit, which I have worked hard to build, on my paying a bill that is deliquent before I even recieve it!
I would suggest anyone consider carefully the ramifications of what I have described. This from an XM customer from virtually day 1, long before Sirius was involved with XM. I am no longer satisfied with the way they do business and will not support it.
I cancelled my service 6 months ago. They stilled charged me 100 plus dollars to end of contract which I paid under protest. They now bill my credit almost every month for like 39.00. I call and complain. They credit me back once then charged me again and again. Talked to them yesterday and Matt their rep blantely lied and said they credited my account on nov 8 for 58.00. I checked with credit card company found out it was a lie. Called again today now they want my credit statement. I said no and they have until tomorrow to fix or I will be seeking legal council. [redacted]
We are long term clients on either a 1 year contract and twice now a 3 year contract with this music subscription service over an 8 year time frame.
They decided to keep my credit card on file, even though I paid IN FULL for a 3 year service plan. When my plan was close to ending (I didn't know when in particular it would expire, assuming I would get a notification like before), they decided to recharge me for another 3 years directly onto my credit card without even sending an invoice or explanation. I found out when I opened my credit card statement.
This business has gotten worse over time and has very poor customer service. They did not acknowledge their mistake when I phoned them asking for an invoice (or receipt now). I confirmed I could CANCEL my plan that was renewed without my knowledge or CONSENT!
When I bought my new vehicle it came with a 3 month free trial for SiriusXM radio. I don't want it or need it, so I let it run out. Thing is, they kept sending mail and offers to get me to sign up so I called them to have the mail stopped. The representative hung up on me twice and then I finally got a supervisor on the 3rd call that said they'd stop sending mail and look into my 1st two calls. If their own staff is that awful, why would anyone want to deal with them at all ?!
"I spoke with accounts back in October 2016 and again in November and asked them to remove my VISA number because I did not want to renew. Well they withdrew 245.43 Dec 19,2016 6 days before Christmas. This was an unauthorized payment."
I found out from a friend this past weekend that he was paying approx. $90C for a one year subscription to Sirius XM. My renewal, which was automatically processed to my credit card last month, was $450+ for 2 years. Yesterday, Tuesday, October 11, 2016, I called Sirius XM and was told the following: if you renew manually / call in, the renewal is $90 approx. for 1 year and $149 for 2 years but if you renew automatically, the system charges you $450+ for 2 years / $200+ for one year as the system does not recognize the lower rate that is being charged for manual renewal. By my count, I'm out of pocket approx. $900 as I've had Sirius for over 7 years now. What I would like is for Sirius XM to make full disclosure to their customers, at that the time they offer them automatic renewal, that automatic renewal can cost more (in this case 300% more) than manual renewal I spoke to a supervisor and she gave me some nonsensical reason as to why they can't do this. To be fair, I will be getting a $300 refund for the 2 year subscription. I just do not want to see any unsuspecting customers pay more than they have to.
VERY frustrating experience trying to cancel the service. Can only do it through the telephone and no one answers the phone. I was almost to the point of going into the physical office. I still don't know if it's actually cancelled because it apparently takes 24-48 hours for them to send out a cancellation notice?... I will never use this service again for this reason alone. It concerns me that they will still have my credit card information on file.
When I purchased my van (used) I had a Sirius radio in it.
I decided to get it activated.
Getting this done was a nightmare in itself. The few people we ended up speaking to, were not efficient, asked my name, address, phone number and credit card number over and over and over, till they finally re read the info back to me correctly.
Then I was told the cost, which I agreed to (3 month fee) would go on my [redacted].
When I received my Credit Card statement, the agreed cost was there, plus an additional amount (I believe was around $80 ??). I called and after many minutes, I was told the additional amount would be reversed off the card, but no explanation of why or what it was for. The next month I had another amount off, $65 ??, and again was told this would be reversed, but no explanation as to why and what it was for.
The next month another amount was on my card, different from the last 2 statements, and again, yes, would be reversed, but no explanation.
I ended up cancelling the service, I was so "ticked" off they seemed to think they could put whatever wanted through the credit card (probably hoping I wouldn't notice)
A very very very unstable company as for financial practices.
My car came with a Sirius XM radio so I tried their promotional offer. The satellite radio experience was adequate so I continued the service. over the years I have attempted to cancel due to not feeling the value is enough, however it kept renewing. Finally this July I decided I was done. I cancelled and paid my balance. I asked the agent if I was balance Zero, he said yes. over the last 20 days I have been receiving emails requesting me to update my credit card information to continue my service and the last week 4 calls a day. I have spoken to dozens of people at siriusxm. They refused to stop the calls. My service is still active they say. It is not. I had not service. I paid my balance. Today someone finally gave me a cancellation code but now they say I owe 11.40 for the last 20 days that my service was active. I had no service. I paid my balance. They obviously read from cards and are bent on signing me up for more service. They transfer and transfer and transfer you and in the end just hang up when you tell them to stop trying to get my money. I don't want their service. I hope everyone knows they will have this problem when they want to cancel. I have seen many Revdex.com complaints that read like a transcript of my experience!
I cancelled my service 6 months ago. They stilled charged me 100 plus dollars to end of contract which I paid under protest. They now bill my credit almost every month for like 39.00. I call and complain. They credit me back once then charged me again and again. Talked to them yesterday and Matt their rep blantely lied and said they credited my account on nov 8 for 58.00. I checked with credit card company found out it was a lie. Called again today now they want my credit statement. I said no and they have until tomorrow to fix or I will be seeking legal council. [redacted]
I just cancelled my account with this [redacted] company They took a unautherized payment from my [redacted]. I was supposed to receive a call when my promotions was up, but of course did not receive one and they were putting me on the most expensive plan. I will never deal with these people again.
I purchased a lifetime membership in and paid over $at that time My question to them at that time was, if I purchase another vehicle will I be able to transfer it to that vehicle, their answer to this was yes for a small feeBut now after calling them to transfer to new vehicle I am getting a different answer they say they do not transfer the radios to another vehicle My question is why sell a lifetime membership for satellite radio in a car when you know you will not keep the car for your lifetime *** We have been with them even before they had a customers, but not anymore ***
*** They charge you an activation fee and a cancellation feeAll of these surcharges are not listed clearly on its websiteMoreover, they call me again and again to convince me purchase a new plan even if I said NO
*** Purchased a new car in September of that has a Sirius XM radioOur trial period expired Christmas of this year, I signed up for a monthly subscriptionDid not receive channels as advertised on the Canadian websiteMultiple calls to customer service, some *** woman named Sarah, I believe, (a manager) told me either go with a more expensive plan to get the channels I want, or cancel the subscription! Great customer relations and retention! Ended up cancelling our subscription two days after signing up because of the *** customer service repsEven after that, called to find out why I still had the service and was informed I had two radios (***), then this was retracted and was told I had two accounts (***)*** ***
I had siriusXM in my car when I bought it I renewed it for six months and then decided it wasn't for me, so I didn't renew it But they sent me a bill a month after my renew date and said it had automatically renewed and that I owed them for the next six months I said I did not want to renew, but she then said I owed for the month that I had it, Since I was never notified about the renewal I felt that was unfair She said it was my fault for not notifying them that I did not want to renew
How many people get caught in this trap?
*** Purchased a new car in September of that has a Sirius XM radioOur trial period expired Christmas of this year, I signed up for a monthly subscriptionDid not receive channels as advertised on the Canadian websiteMultiple calls to customer service, some *** woman named Sarah, I believe, (a manager) told me either go with a more expensive plan to get the channels I want, or cancel the subscription! Great customer relations and retention! Ended up cancelling our subscription two days after signing up because of the *** customer service repsEven after that, called to find out why I still had the service and was informed I had two radios (***), then this was retracted and was told I had two accounts (***)*** ***
I drive a lot, and have had a Sirius subscription for my car since I bought it. Because I found a couple channels I particularly enjoyed ([redacted] AND [redacted]) I also got a radio and dock for my home. Last October my cars radio showed a notice that my subscription had changed and I no longer had [redacted] on either radio. Last week the same thing happened to [redacted]. Today I phoned to cancel (knowing I would face a fee) and two different people argues with me about it - almost refused to cancel and honestly, I'm not sure they did. I have since requested via email a confirmation that the cancellation was done. They can't seem to figure out that if the service is no longer useful/enjoyable, there is no reason to keep it. One fellow actually said that Sirius doesn't want customers to cancel and he continued to offer me things I don't want or need. After reading other reviews, I'm worried about the coming challenges!
Just received a call from company, as he said his company's name I told him we aren't interested, please put our number to do not call lost. He says "whaaaaaaaaat?" Like he was talking to his buddy or something, I asked what kind of answer it was, he repeated "whaaaaaaaaaat?!"
I asked if he was putting our number to the list, he said something, but couldn't hear so I asked again, he says "yeeeeeeeees"
I asked his name, he says he was putting our number on the list and hung up on me.
If you are representing company, be a professional.
Very disappointed with customer service and unfortunately had to cancel my account today for the second time in less than a week. My account came up for renewal and since I hardly listen to Sirius (my commute to work is 15 mins), I decided it was too expensive for the amount of use it was getting. When I called to cancel I was offered an enticing offer to remain a subscriber. I was told I could keep the same package for $99/yr for one year as a promotional price. I accepted. Unfortunately this offer was misleading because in fact my package was downgraded to a lesser package. I called back and spoke to someone else who indeed confirmed that the previous person had made a mistake and shouldn't have told me my package would remain the same. He was willing to restore my previous package but only at an increased price. I'm disappointed that they are not honoring the deal they originally made with me, after all they made the mistake and not I. Not very good customer relations. Needless to say I am no longer a customer.
12/20/2015
Earlier this year, I called SiriusXM to cancel a subscription on a radio I used on a motorcycle., or so I thought. A few weeks after that, I discovered I had been billed over 600 dollard for said subscription. Another phone call and I finally got that resolved, although it should have been taken care of the first time! After that experience, I requested paper billing and since my CC had just been replaced, I would not give them the new number even though they tried very hard to get me to stay with automatic billing. A few months later, I recieved the paper bill as requested for the radio I still had in service. Within 3 or 4 days, I recieved an e-mail saying I was past due and needed to submit payment immediately. I did so and that was that. Three days ago, I recieved my next bill, and decided to cancel the subscription on that radio. As I made my way through the automated system, it stated my next due date was December 24th. Once I reached an agent, I was informed that the due date was December 5th. That is more than ten days BEFORE I even recieved the bill!
This begs the question: Just what is this doing to my credit rating? Is it not customary to recieve a bill with sufficient time to submit payment BEFORE the due date?
In my opnion, this is shady business practice and they are not doing business in good faith. I am not willing to risk my credit, which I have worked hard to build, on my paying a bill that is deliquent before I even recieve it!
I would suggest anyone consider carefully the ramifications of what I have described. This from an XM customer from virtually day 1, long before Sirius was involved with XM. I am no longer satisfied with the way they do business and will not support it.
I cancelled my service 6 months ago. They stilled charged me 100 plus dollars to end of contract which I paid under protest. They now bill my credit almost every month for like 39.00. I call and complain. They credit me back once then charged me again and again. Talked to them yesterday and Matt their rep blantely lied and said they credited my account on nov 8 for 58.00. I checked with credit card company found out it was a lie. Called again today now they want my credit statement. I said no and they have until tomorrow to fix or I will be seeking legal council. [redacted]
We are long term clients on either a 1 year contract and twice now a 3 year contract with this music subscription service over an 8 year time frame.
They decided to keep my credit card on file, even though I paid IN FULL for a 3 year service plan. When my plan was close to ending (I didn't know when in particular it would expire, assuming I would get a notification like before), they decided to recharge me for another 3 years directly onto my credit card without even sending an invoice or explanation. I found out when I opened my credit card statement.
This business has gotten worse over time and has very poor customer service. They did not acknowledge their mistake when I phoned them asking for an invoice (or receipt now). I confirmed I could CANCEL my plan that was renewed without my knowledge or CONSENT!
When I bought my new vehicle it came with a 3 month free trial for SiriusXM radio. I don't want it or need it, so I let it run out. Thing is, they kept sending mail and offers to get me to sign up so I called them to have the mail stopped. The representative hung up on me twice and then I finally got a supervisor on the 3rd call that said they'd stop sending mail and look into my 1st two calls. If their own staff is that awful, why would anyone want to deal with them at all ?!
"I spoke with accounts back in October 2016 and again in November and asked them to remove my VISA number because I did not want to renew. Well they withdrew 245.43 Dec 19,2016 6 days before Christmas. This was an unauthorized payment."
I found out from a friend this past weekend that he was paying approx. $90C for a one year subscription to Sirius XM. My renewal, which was automatically processed to my credit card last month, was $450+ for 2 years. Yesterday, Tuesday, October 11, 2016, I called Sirius XM and was told the following: if you renew manually / call in, the renewal is $90 approx. for 1 year and $149 for 2 years but if you renew automatically, the system charges you $450+ for 2 years / $200+ for one year as the system does not recognize the lower rate that is being charged for manual renewal. By my count, I'm out of pocket approx. $900 as I've had Sirius for over 7 years now. What I would like is for Sirius XM to make full disclosure to their customers, at that the time they offer them automatic renewal, that automatic renewal can cost more (in this case 300% more) than manual renewal I spoke to a supervisor and she gave me some nonsensical reason as to why they can't do this. To be fair, I will be getting a $300 refund for the 2 year subscription. I just do not want to see any unsuspecting customers pay more than they have to.
VERY frustrating experience trying to cancel the service. Can only do it through the telephone and no one answers the phone. I was almost to the point of going into the physical office. I still don't know if it's actually cancelled because it apparently takes 24-48 hours for them to send out a cancellation notice?... I will never use this service again for this reason alone. It concerns me that they will still have my credit card information on file.
When I purchased my van (used) I had a Sirius radio in it.
I decided to get it activated.
Getting this done was a nightmare in itself. The few people we ended up speaking to, were not efficient, asked my name, address, phone number and credit card number over and over and over, till they finally re read the info back to me correctly.
Then I was told the cost, which I agreed to (3 month fee) would go on my [redacted].
When I received my Credit Card statement, the agreed cost was there, plus an additional amount (I believe was around $80 ??). I called and after many minutes, I was told the additional amount would be reversed off the card, but no explanation of why or what it was for. The next month I had another amount off, $65 ??, and again was told this would be reversed, but no explanation as to why and what it was for.
The next month another amount was on my card, different from the last 2 statements, and again, yes, would be reversed, but no explanation.
I ended up cancelling the service, I was so "ticked" off they seemed to think they could put whatever wanted through the credit card (probably hoping I wouldn't notice)
A very very very unstable company as for financial practices.
My car came with a Sirius XM radio so I tried their promotional offer. The satellite radio experience was adequate so I continued the service. over the years I have attempted to cancel due to not feeling the value is enough, however it kept renewing. Finally this July I decided I was done. I cancelled and paid my balance. I asked the agent if I was balance Zero, he said yes. over the last 20 days I have been receiving emails requesting me to update my credit card information to continue my service and the last week 4 calls a day. I have spoken to dozens of people at siriusxm. They refused to stop the calls. My service is still active they say. It is not. I had not service. I paid my balance. Today someone finally gave me a cancellation code but now they say I owe 11.40 for the last 20 days that my service was active. I had no service. I paid my balance. They obviously read from cards and are bent on signing me up for more service. They transfer and transfer and transfer you and in the end just hang up when you tell them to stop trying to get my money. I don't want their service. I hope everyone knows they will have this problem when they want to cancel. I have seen many Revdex.com complaints that read like a transcript of my experience!
I cancelled my service 6 months ago. They stilled charged me 100 plus dollars to end of contract which I paid under protest. They now bill my credit almost every month for like 39.00. I call and complain. They credit me back once then charged me again and again. Talked to them yesterday and Matt their rep blantely lied and said they credited my account on nov 8 for 58.00. I checked with credit card company found out it was a lie. Called again today now they want my credit statement. I said no and they have until tomorrow to fix or I will be seeking legal council. [redacted]
I just cancelled my account with this [redacted] company They took a unautherized payment from my [redacted]. I was supposed to receive a call when my promotions was up, but of course did not receive one and they were putting me on the most expensive plan. I will never deal with these people again.