Siren Salon

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Contact Name and Title: ***, owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com This client has been here several times over the last few years She is difficult to deal with and rude to the staffNone of the stylists want to do her hairShe often complains about the price and the services Her formula is the same each timeHer visits are not consistentThis type of color is typically done each month, however, she comes in every two or three monthsShe cannot expect consistent results if her visits are not consistentThe color is not made to last monthsIt fadesSo even if you put the same exact color on the outgrowth, it will be slightly off compared to the hair that was done months ago She claims that her highlights are not supposed to use a "bleach" lightenerI don't know where she ever got this ideaThere is no way physically possible to lift out colored hair without a lightenerThe technology to lighten colored hair without using a lightener does not existThe lighteners that we use are the best on the market with conditioning properties built in On this last visit on 5-15-It had been months since her last visitShe yelled at the stylist for taking too long for the color, even though we book the same amount of time each visitThe stylist was upset and did not want to cut her hair, and told her so, but the client insisted she cut itShe spoke on the phone during the haircut, which made it difficult for the stylistThen, she complained about the price at the front desk, and caused a sceneShe upset the staff, causing the stylist to cry When she came in on 5-19-I corrected her haircut for freeI explained that the longer side in the front was probably due to the fact that several witness stated she was on the phone during her haircut I decided NOT to redo the color, because there was nothing wrong with it at allIt was the same formula as the last time and was done wellI told her we can't keep redoing services for herI told her that maybe she doesn't like our salon as much as she thinks she does, and should go to another salonShe wanted "lowlights" which made no sense to meFoiling in a 3rd color was not like anything she had ever had in the past, and I did not feel it was necessary to give her an additional free service that she did not previously have or pay forI told her that she paid for highlights and her touch up and that is exactly what she received I did not actually offer a refundI did say I NO LONGER wanted her money, so she should not come back in the futureI told her that I did not care for the way she treated my staff and I did appreciate her inappropriate, explosive, and irrational behavior in the salonI explained that since she treated the stylist so poorly and upsets the staff every time she comes in, she is no longer welcome in the future That made her angry and she said, in that case, she wanted a full refund from her last serviceI declinedThere is no reason to refund herWe have already given her far too many servicesIt is best at this point to refuse any future services from her Initial Consumer Rebuttal / [redacted] (3001, 12, 2015/06/26) */ I did not reach a resolution with this business! They did NOT fix my color, fix my cut or provide the refund offered

Initial Business Response /* (1000, 5, 2015/06/05) */
Contact Name and Title: [redacted], owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
This client has been here several times over the last few years.
She is difficult to deal with and rude to the staff. None of the...

stylists want to do her hair. She often complains about the price and the services.
Her formula is the same each time. Her visits are not consistent. This type of color is typically done each month, however, she comes in every two or three months. She cannot expect consistent results if her visits are not consistent. The color is not made to last 3 months. It fades. So even if you put the same exact color on the outgrowth, it will be slightly off compared to the hair that was done 3 months ago.
She claims that her highlights are not supposed to use a "bleach" lightener. I don't know where she ever got this idea. There is no way physically possible to lift out colored hair without a lightener. The technology to lighten colored hair without using a lightener does not exist. The lighteners that we use are the best on the market with conditioning properties built in.
On this last visit on 5-15-15. It had been 3 months since her last visit. She yelled at the stylist for taking too long for the color, even though we book the same amount of time each visit. The stylist was upset and did not want to cut her hair, and told her so, but the client insisted she cut it. She spoke on the phone during the haircut, which made it difficult for the stylist. Then, she complained about the price at the front desk, and caused a scene. She upset the staff, causing the stylist to cry.
When she came in on 5-19-15 I corrected her haircut for free. I explained that the longer side in the front was probably due to the fact that several witness stated she was on the phone during her haircut.
I decided NOT to redo the color, because there was nothing wrong with it at all. It was the same formula as the last time and was done well. I told her we can't keep redoing services for her. I told her that maybe she doesn't like our salon as much as she thinks she does, and should go to another salon. She wanted "lowlights" which made no sense to me. Foiling in a 3rd color was not like anything she had ever had in the past, and I did not feel it was necessary to give her an additional free service that she did not previously have or pay for. I told her that she paid for highlights and her normal touch up and that is exactly what she received.
I did not actually offer a refund. I did say I NO LONGER wanted her money, so she should not come back in the future. I told her that I did not care for the way she treated my staff and I did appreciate her inappropriate, explosive, and irrational behavior in the salon. I explained that since she treated the stylist so poorly and upsets the staff every time she comes in, she is no longer welcome in the future.
That made her angry and she said, in that case, she wanted a full refund from her last service. I declined. There is no reason to refund her. We have already given her far too many services. It is best at this point to refuse any future services from her.
Initial Consumer Rebuttal /* (3001, 12, 2015/06/26) */
I did not reach a resolution with this business! They did NOT fix my color, fix my cut or provide the refund offered.