Guaranty Bank, which does business as BestBank in Michigan and Georgia, is responding to the comments received 6/21/16. The detail regarding your transactions and available balance is provided below. The check for $165 was deposited on Saturday June 4. The check was on hold on Monday June 6, the business day after the deposit and the balance with the check hold and debit card authorization hold for $14.95 was $17.90. You had available funds for the $7.48 transaction but did not have enough for the debit card transactions that posted on June 6 in the amount of $10.95, $11.00, and $20.00 and you incurred 3 overdraft fees. The overdraft fees were charged as disclosed. Your direct deposit did not post to the account until June 7. We recommend you consider opting out of the overdraft program for ATM and everyday debit card transactions to avoid overdraft fees on ATM and everyday debit card transactions. When you opt out these transactions will be declined when you do not have enough available funds in your account and no overdraft fee is charged. You can opt out at any branch location, via online banking or by calling ###-###-####, Option 6. If you have any further questions, please contact [redacted] the Branch Manager at ###-###-####.
Guaranty Bank is responding to a complaint from [redacted] in regard to credit reporting for his Credit Builder Loan. Our records show that the Credit Builder loan was cancelled on June 1, 2015 and you do not owe money on this loan. The bank updated the Credit Bureau record on 6/24/15 so that the...
loan does not show as delinquent. It can take up to 72 hours for this update to reflect on your credit report. Your checking account ending in 6801 was closed by the bank on 5/14/2015. There were preauthorized deposits made to the account and the deposits exceeded the balance owed, therefore you will be receiving a check for $63.37 by mail for the remaining balance.
Guaranty Bank is responding to a complaint from [redacted] A [redacted] in regard to account [redacted] for [redacted]. We apologize that we did not receive the initial letter requesting closure of the account that you sent in February. You faxed a copy of that letter which we received on 7/22/15. At that...
time the balance in the account was negative and a letter was sent indicating the balance was negative and could not be closed without bringing the balance positive. The account was charged off after 60 days overdrawn. After reviewing your complaint and the information we received, we have provided credit for the service fees and the continuous overdrawn fee bringing the account balance to $0 and the account was closed on 1-29-16. We also notified PPS to remove this account and cease collection and updated the Chex System record. We apologize for the inconvenience this has caused.
Guaranty Bank, which does business as BestBank in Michigan and Georgia, is responding to this complaint. [redacted], our Customer Service Operations Specialist, contacted [redacted]. He confirmed that [redacted] made one call to the bank on December 3rd. Only one monthly payment for the Credit...
Builder loan was received on August 14th, therefore this loan was closed. Mr. [redacted] understood that because there was only one payment that the credit reporting is accurate and will not be adjusted. The checking account was also closed with a balance owed of -$72.45. [redacted] walked Mr. [redacted] though how to log into Online Banking to obtain information about his checking account, including the account number. The Bank will also mail an envelope to [redacted] in case he would like to submit payment for the amount owed on the checking account by mail. Once the payment is received and processed the account will be closed with a $0 balance and the Chex Record will be updated to a status of paid. If there are any additional questions please contact [redacted] at ###-###-####.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Carolina [redacted]
Guaranty Bank, which does business as BestBank in Michigan and Georgia, is responding to the comments received 6/21/16. The detail regarding your transactions and available balance is provided below. The check for $165 was deposited on Saturday June 4. The check was on hold on Monday June 6, the business day after the deposit and the balance with the check hold and debit card authorization hold for $14.95 was $17.90. You had available funds for the $7.48 transaction but did not have enough for the debit card transactions that posted on June 6 in the amount of $10.95, $11.00, and $20.00 and you incurred 3 overdraft fees. The overdraft fees were charged as disclosed. Your direct deposit did not post to the account until June 7. We recommend you consider opting out of the overdraft program for ATM and everyday debit card transactions to avoid overdraft fees on ATM and everyday debit card transactions. When you opt out these transactions will be declined when you do not have enough available funds in your account and no overdraft fee is charged. You can opt out at any branch location, via online banking or by calling ###-###-####, Option 6. If you have any further questions, please contact [redacted] the Branch Manager at ###-###-####.
Guaranty Bank is responding to a complaint from [redacted] in regard to credit reporting for his Credit Builder Loan. Our records show that the Credit Builder loan was cancelled on June 1, 2015 and you do not owe money on this loan. The bank updated the Credit Bureau record on 6/24/15 so that the...
loan does not show as delinquent. It can take up to 72 hours for this update to reflect on your credit report. Your checking account ending in 6801 was closed by the bank on 5/14/2015. There were preauthorized deposits made to the account and the deposits exceeded the balance owed, therefore you will be receiving a check for $63.37 by mail for the remaining balance.
Guaranty Bank is responding to a complaint from [redacted] A [redacted] in regard to account [redacted] for [redacted]. We apologize that we did not receive the initial letter requesting closure of the account that you sent in February. You faxed a copy of that letter which we received on 7/22/15. At that...
time the balance in the account was negative and a letter was sent indicating the balance was negative and could not be closed without bringing the balance positive. The account was charged off after 60 days overdrawn. After reviewing your complaint and the information we received, we have provided credit for the service fees and the continuous overdrawn fee bringing the account balance to $0 and the account was closed on 1-29-16. We also notified PPS to remove this account and cease collection and updated the Chex System record. We apologize for the inconvenience this has caused.
Guaranty Bank, which does business as BestBank in Michigan and Georgia, is responding to this complaint. [redacted], our Customer Service Operations Specialist, contacted [redacted]. He confirmed that [redacted] made one call to the bank on December 3rd. Only one monthly payment for the Credit...
Builder loan was received on August 14th, therefore this loan was closed. Mr. [redacted] understood that because there was only one payment that the credit reporting is accurate and will not be adjusted. The checking account was also closed with a balance owed of -$72.45. [redacted] walked Mr. [redacted] though how to log into Online Banking to obtain information about his checking account, including the account number. The Bank will also mail an envelope to [redacted] in case he would like to submit payment for the amount owed on the checking account by mail. Once the payment is received and processed the account will be closed with a $0 balance and the Chex Record will be updated to a status of paid. If there are any additional questions please contact [redacted] at ###-###-####.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Carolina [redacted]