I have a home business that depends on a printerWhen I first got a warning that my printer drum was nearing its end of life, I order a replacement drum from SinotimeThe shipment was reasonably quick and price acceptableWhen the drum finally ran out a few weeks later, I went to replace it with the Sinotime unit only to find that it was not correctI tried to call them a few times without anybody picking up the phone (only answering machine)I then turned to the processor of my payment asking for assistance with getting a replacementThey took their sweet time to respond and then made me jump through hoops to supposedly be eligible to get a promised replacementAfter immediately complying with all of their nonsensical requests, instead of a replacement, they decided to send a refund after making me wait as they took their sweet timeHad they initially offered a refund instead of replacement, I would not have needed to wait two weeks without a functional printerHowever, reading about exploding cartridges and other bad experiences with their products online perhaps I should be happy to not have their product
Terrible Product and service. DO NOT BUY THERE PRODUCT!!! We run a clinic our printer is a big deal. We ordered ink. We tried to save money. NO DONT THINK THAT> We tried it, it did everything but work correctly. It would not print like it should it was locking up our printer to the point unplugging and plugging it back in did not work. clogged up printer Was locked on support code B504. We took Ink out tried again same problems. We had to go a day without fax/ copies/ printing anything. Finally we got the original ink back inside and worked like new. So we called to file the return. It states as long its within 90 days. So We called it goes straight to voicemail. So we Email. Each day for almost 2 weeks was a complete run around and requests. In order to just return these $35 ink set. NO Daniel kept asking for unnecessary pictures of Inks. One of inks outside of printer, one of inks inside of printer one of the printer its self then one of the error code. No matter how many times I explain the situation and how we are not going to lock up our printer again for one picture. Again let me remind you this is an on going thing for almost 2 weeks. Of emailing back and forth of complete run around. All we wanted to do was a return and get money back. NO he kept saying its the policy. No where was it on the policy of all these request. JUST WOW. is all I have to say. DO NOT BUY THESE PRODUCTS.
I Ordered ink 8 Pack Ink Cartridges Replacement for HP on July 15 and they sent them to the wrong city and state. I found the problem with with reviewing the tracking and sent an e-mail that the city and state was incorrect on 7/29/2015. No response from the company
Beginning of Aug 8 they e-mailed and stated the address was incorrect I e-mailed back and I stated I had given them the correct e-mail .
Aug 13 I called to find out what was going on with my order
Customer service said that the order had not been return to them so they could not send it to me yet...
I told customer service to cancel the order and refund my money, and she stated that it would have to wait until the item was returned and they would treat it as a returned item.
She also stated that they have had other customer with the same problem call about items being shipped incorrectly.
They charge 15% restocking on return fee even if you never receive the item.
11-6-16
I ordered the refillable cartridge system for my Epson printer, but ordered the wrong part number, though very similar, and had to request replacements. That was my fault. First, the company refused to issue an RMA. Instead, they insisted on charging my card for another complete set at $19.95, and that I return the original two sets of printer chips for the cartridges at my cost. Which I did.
Before returning the originals in new, unused condition, they declined to explain exactly what they were offering me in return.
Only after paying the extra money and , returning the chips, and exchanging several emails, did they bother to respond to explain they would send me back TWO sets of correct parts in return for my originals.
I have now spent more than $110.00 for the ink and chips, and am dissatisfied with their poor, unfriendly response, lack of transparency , poor packaging and labeling and uncaring customer response to requests for help assistance, and a legitimate RMA request in which they behaved as if they did not care about my issues, or whether I got the help needed.
They are a seller on Amazon, and I even used the feedback facility there, and got only a terse response from "[redacted]', that had no affect of the lack of concern from their RMA 'specialist' [redacted]
I plan to repeat my complaint on Amazon as well.
Here is the email I sent them in response to the unmarked parts they sent me:
[redacted]
I received the replacement cartridge chips and snap on caps you sent me for my Epson WF 4540 cartridges.
So Thanks for that.
There were no directions included of any sort, and the caps are marked with only '6761R' type numbers.
They just came in a clear plastic bag.
I cannot tell from that very basic info which color they correspond to.
They don't say 'M' for magenta, 'Y' for yellow, or any scheme that differentiates them.
Shouldn't you have marked them in some way?
Not very helpful.
I tried digging around on the Sinotime site for the cartridge numbers, and could not locate the information.
I paid for these replacements, and they SHOULD be marked in some way.
I feel as though your are punishing me for putting you to some trouble to replace them.
Whether I get the information from you or not, I will never purchase from your company again.
I plan to let all my friends know how slipshod your help pages are, and the lack of concern with your RMA procedure, despite the fact that I paid to return the wrong cartridges.
I have now paid $60 for two sets of chips/caps, and $19.99for the original extra set, and for a replacement fee ( 419.99) to exchange them for my model, but at this point I have to experiment around before I can use them.
Always a reliable vendor of competitively priced, high quality replacements for OEM printer technology and toner I will continue to be a customer
I have a home business that depends on a printerWhen I first got a warning that my printer drum was nearing its end of life, I order a replacement drum from SinotimeThe shipment was reasonably quick and price acceptableWhen the drum finally ran out a few weeks later, I went to replace it with the Sinotime unit only to find that it was not correctI tried to call them a few times without anybody picking up the phone (only answering machine)I then turned to the processor of my payment asking for assistance with getting a replacementThey took their sweet time to respond and then made me jump through hoops to supposedly be eligible to get a promised replacementAfter immediately complying with all of their nonsensical requests, instead of a replacement, they decided to send a refund after making me wait as they took their sweet timeHad they initially offered a refund instead of replacement, I would not have needed to wait two weeks without a functional printerHowever, reading about exploding cartridges and other bad experiences with their products online perhaps I should be happy to not have their product
Terrible Product and service. DO NOT BUY THERE PRODUCT!!! We run a clinic our printer is a big deal. We ordered ink. We tried to save money. NO DONT THINK THAT> We tried it, it did everything but work correctly. It would not print like it should it was locking up our printer to the point unplugging and plugging it back in did not work. clogged up printer Was locked on support code B504. We took Ink out tried again same problems. We had to go a day without fax/ copies/ printing anything. Finally we got the original ink back inside and worked like new. So we called to file the return. It states as long its within 90 days. So We called it goes straight to voicemail. So we Email. Each day for almost 2 weeks was a complete run around and requests. In order to just return these $35 ink set. NO Daniel kept asking for unnecessary pictures of Inks. One of inks outside of printer, one of inks inside of printer one of the printer its self then one of the error code. No matter how many times I explain the situation and how we are not going to lock up our printer again for one picture. Again let me remind you this is an on going thing for almost 2 weeks. Of emailing back and forth of complete run around. All we wanted to do was a return and get money back. NO he kept saying its the policy. No where was it on the policy of all these request. JUST WOW. is all I have to say. DO NOT BUY THESE PRODUCTS.
I Ordered ink 8 Pack Ink Cartridges Replacement for HP on July 15 and they sent them to the wrong city and state. I found the problem with with reviewing the tracking and sent an e-mail that the city and state was incorrect on 7/29/2015. No response from the company
Beginning of Aug 8 they e-mailed and stated the address was incorrect I e-mailed back and I stated I had given them the correct e-mail .
Aug 13 I called to find out what was going on with my order
Customer service said that the order had not been return to them so they could not send it to me yet...
I told customer service to cancel the order and refund my money, and she stated that it would have to wait until the item was returned and they would treat it as a returned item.
She also stated that they have had other customer with the same problem call about items being shipped incorrectly.
They charge 15% restocking on return fee even if you never receive the item.
This is my experience with this company
11-6-16
I ordered the refillable cartridge system for my Epson printer, but ordered the wrong part number, though very similar, and had to request replacements. That was my fault. First, the company refused to issue an RMA. Instead, they insisted on charging my card for another complete set at $19.95, and that I return the original two sets of printer chips for the cartridges at my cost. Which I did.
Before returning the originals in new, unused condition, they declined to explain exactly what they were offering me in return.
Only after paying the extra money and , returning the chips, and exchanging several emails, did they bother to respond to explain they would send me back TWO sets of correct parts in return for my originals.
I have now spent more than $110.00 for the ink and chips, and am dissatisfied with their poor, unfriendly response, lack of transparency , poor packaging and labeling and uncaring customer response to requests for help assistance, and a legitimate RMA request in which they behaved as if they did not care about my issues, or whether I got the help needed.
They are a seller on Amazon, and I even used the feedback facility there, and got only a terse response from "[redacted]', that had no affect of the lack of concern from their RMA 'specialist' [redacted]
I plan to repeat my complaint on Amazon as well.
Here is the email I sent them in response to the unmarked parts they sent me:
[redacted]
I received the replacement cartridge chips and snap on caps you sent me for my Epson WF 4540 cartridges.
So Thanks for that.
There were no directions included of any sort, and the caps are marked with only '6761R' type numbers.
They just came in a clear plastic bag.
I cannot tell from that very basic info which color they correspond to.
They don't say 'M' for magenta, 'Y' for yellow, or any scheme that differentiates them.
Shouldn't you have marked them in some way?
Not very helpful.
I tried digging around on the Sinotime site for the cartridge numbers, and could not locate the information.
I paid for these replacements, and they SHOULD be marked in some way.
I feel as though your are punishing me for putting you to some trouble to replace them.
Whether I get the information from you or not, I will never purchase from your company again.
I plan to let all my friends know how slipshod your help pages are, and the lack of concern with your RMA procedure, despite the fact that I paid to return the wrong cartridges.
I have now paid $60 for two sets of chips/caps, and $19.99for the original extra set, and for a replacement fee ( 419.99) to exchange them for my model, but at this point I have to experiment around before I can use them.
A dissatisfied customer.
[redacted]