Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Contact Name and Title: [redacted] ***, owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @swbell.net MrC contacted Sinak Plumbing stating he had just had a sewer cleaning/cableing company open his blocked sewer and run a video camera to locate the problemMrC asked Sinak plumbing to provide estimate for repairing the sewerAt no time did MrC inquire about County programWe gave him a bid based on his description of the problem and a review of the video he provided Our company is contacted on a regular basis by homeowners who want an estimate on sewer repairs that are not covered by StLouis County Sewer ProgramWe know that the County Program does not cover all repairs to sewer laterals so when MrC gave us the video and asked for an estimate, it was understood by our company that he did, in fact, want an estimate, and want us to do the workMrCdoes pay into the County Program on an annual basis so we had no way of knowing that he was not aware of the County Program Sinak Plumbing Co did NOT commit fraud or consumer manipulationMrC asked us for a bid, we gave him the bid, he agreed to all points, and signed the contractOur company completed all work per the contract Regarding MrC's complaint about the "muddy hole" in his yard, it was clearly stated on our contract that we do not provide seed, rock backfill etcMrC was aware of this, signed the contract agreeing and even stated that this was not a problem since the area being dug was in the far back corner of his back yard
Complaint: [redacted] I am rejecting this response because: They never address the issue I complained about itMy wife knows nothing about plumbing and they fully took advantage of herTheir plumber didn't tell her the issue with the caulking until the second dayThey told her we needed to replace our toilet which wasn't the caseThe only reason I was raising my voice on the phone is that the woman on the other side of the phone was talking over me and wouldn't let me speak, she ended up hanging up on meShe was so rude and belligerentNobody in a position of authority has ever called from the company and tried to talk to meI did pay my invoice so they wouldn't put a lien on my house but I have properties that we manage and we will never use this company again and I will be telling everyone I run into about this Sincerely, [redacted] ***
Our plumber did discuss the caulking issue with Ms [redacted] Belligerent?? I put the phone on speaker so the rest of the office could hear the exchangeI am the office manager and I am not sure who you expect to call you? Our plumber that serviced this call would have no reason to lie about what took place on the service callWe have already added, a 'DO NOT WORK FOR AGAIN' note in our system, and fired them as a customer after the outburst on the phone to me, which the owner and others listened to over the speaker system of the phoneWe have been in business since 1929, and have a great reputationThis is now a waste of our time as we could be helping other customers than respond to the lies being spread by Mr ***Sinak Plumbing Co, Inc
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Contact Name and Title: [redacted] ***, owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @swbell.net MrC contacted Sinak Plumbing stating he had just had a sewer cleaning/cableing company open his blocked sewer and run a video camera to locate the problemMrC asked Sinak plumbing to provide estimate for repairing the sewerAt no time did MrC inquire about County programWe gave him a bid based on his description of the problem and a review of the video he provided Our company is contacted on a regular basis by homeowners who want an estimate on sewer repairs that are not covered by StLouis County Sewer ProgramWe know that the County Program does not cover all repairs to sewer laterals so when MrC gave us the video and asked for an estimate, it was understood by our company that he did, in fact, want an estimate, and want us to do the workMrCdoes pay into the County Program on an annual basis so we had no way of knowing that he was not aware of the County Program Sinak Plumbing Co did NOT commit fraud or consumer manipulationMrC asked us for a bid, we gave him the bid, he agreed to all points, and signed the contractOur company completed all work per the contract Regarding MrC's complaint about the "muddy hole" in his yard, it was clearly stated on our contract that we do not provide seed, rock backfill etcMrC was aware of this, signed the contract agreeing and even stated that this was not a problem since the area being dug was in the far back corner of his back yard
Complaint: [redacted] I am rejecting this response because: They never address the issue I complained about itMy wife knows nothing about plumbing and they fully took advantage of herTheir plumber didn't tell her the issue with the caulking until the second dayThey told her we needed to replace our toilet which wasn't the caseThe only reason I was raising my voice on the phone is that the woman on the other side of the phone was talking over me and wouldn't let me speak, she ended up hanging up on meShe was so rude and belligerentNobody in a position of authority has ever called from the company and tried to talk to meI did pay my invoice so they wouldn't put a lien on my house but I have properties that we manage and we will never use this company again and I will be telling everyone I run into about this Sincerely, [redacted] ***
Our plumber did discuss the caulking issue with Ms [redacted] Belligerent?? I put the phone on speaker so the rest of the office could hear the exchangeI am the office manager and I am not sure who you expect to call you? Our plumber that serviced this call would have no reason to lie about what took place on the service callWe have already added, a 'DO NOT WORK FOR AGAIN' note in our system, and fired them as a customer after the outburst on the phone to me, which the owner and others listened to over the speaker system of the phoneWe have been in business since 1929, and have a great reputationThis is now a waste of our time as we could be helping other customers than respond to the lies being spread by Mr ***Sinak Plumbing Co, Inc