This letter is in response to the complaint filed against our firm in the matter of a billing issue for materials that were ordered by the complainant, [redacted] The history of the issue starts when we were contacted by a representative of [redacted] on July 28, with a request to quote a price for materials required for a project that his firm was constructing.Through a series of correspondences, we arrived at a price for the materials we were to supplyOne of the items requested was a quantity of custom fabricated bolts, for which we quoted unit prices (a copy of the quote is attached)The value of the bolts per our quote was $3,plus 7% sales tax or a total of $4,There were other materials on the quote that were fabricated and delivered successfully and are not at issue in this complaintThe value of those materials totals $28,including taxes, bringing the total of the order to $32, [redacted] was not a customer and when we attempted to obtain credit references for them, we found their references to be either unresponsive or provided negative reports, so we advised [redacted] that we would require their payment to be provided upon deliveryThey did provide a check to us for the total amount of the order.We do not fabricate the bolts in question, but subcontracted this item to a specialty bolt manufacturerWe made the decision to ship the bolts directly from the manufacturer to the jobsite via a 3rd party freight company, a common practice, to expedite the delivery to the job siteThe manufacturer chose to use FedEx as their carrier to make the deliveryWe were originally told that this project was located in Uniontown, PA, but ultimately the project was found to be located near the town of Clarington OhioWe asked repeatedly for a physical address for the delivery, but as it was a new construction site, all that [redacted] provided were GPS coordinatesBy using these coordinates, we arrived at an approximate address and provided this address to FedEx along with a contact phone number for the jobsite superintendent.Fedex attempted on at least two occasions to make the delivery, but on both attempts were unable to locate the project nor make phone contact with the [redacted] representative.Fedex then contacted the manufacturer of the bolts who contacted us to make us aware they were unable to deliver the boltsWe contacted [redacted] and advised them that the best option was for them to pick up the bolts at the Fedex depot nearest to the project[redacted] advised us that they would do that and made one attempt to pick up the bolts, but did not bring a large enough vehicle to accommodate the bolts and so left without the boltsAs far as we know, they made no further attempt and when Fedex advised us that they would begin charging storage fees unless the bolts were picked upAt this point [redacted] told us that they no longer needed the bolts and were cancelling the order, we brought the bolts to our warehouse located in Pittsburgh.We believe that FedEx spent considerable time and effort to contact and locate the representives at [redacted] We have attached the summaiy of all of the correspondence between our supplier and Fedex as evidence of the efforts madeOne note, in their complaint, [redacted] states that the notice of delivery was made to the location of the deliveiy, but a review of FedEx's notes indicates that the delivery was actually made to a differnet address when they could not locate the original address.After a period of time, [redacted] asked for a credit for the bolts, but we advised them that due to the custom nature of the bolts, we could not offer a refund as we had no use for the bolts and could not return them to our manufacturer and were at an impasse as to how to satisfy their request[redacted] now is claiming that they want satisfaction in the amount of $8,as a refund for the bolts, an amount that we cannot justify based on the quotes provided to [redacted] .While we do not feel that we erred in any way through the course of this transaction, we do understand that [redacted] never received the bolts in question, though we made multiple attempts to get them to them.We are willing to provide [redacted] two options to resolve this complaint.1] We will deliver the bolts to a location provide by [redacted] , finalizing the delivery of all of the materials ordered, or2) Provide a credit to [redacted] for the value of the boltsWe take the position that the value is our cost to purchase the bolts and that amount is $2,as shown on the invoice from the bolt manufacturerBy copy of this letter, we are advising [redacted] of these options and will await a response from yourselves or [redacted] to resolve this issueRegards, [redacted] President Cc: [redacted] - [redacted] w/ attachments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Claim Number: [redacted] I am severely disappointed in the response given by Simpson Reinforcing, IncThere are a lot of mistruth in the statement provided by Simpson Reinforcing and I would like to take this opportunity to respond to their comments: • [redacted] was established in Jan 2014, we are still in our infancy phase and because of this we do not have enough established credit with many companies that would allow us to be approved for any type of credit terms, this was the case with SimpsonSimpson stated that our credit references were either unresponsive or negative, and that is simply not the caseI am not sure why Simpson felt the need to mention our credit history in the letter provided as regardless of good or bad credit we are entitled to the same service as a multi-million dollar companyIt would seem that Simpson feels that because we are a new company without credit history that we are therefore irrelevant or that would somehow excuse them from providing the same quality service they would their larger accountsOr maybe they feel that because we are a small stacompany they can steal our money and we would not have the resources or experience to fight for our money back• Simpson mentions are credit terms were “upon delivery”, this is incorrect, payment was to be made BEFORE Simpson would even place the order.• Simpson makes note in their response that the original delivery was to be to Uniontown, PAThe delivery has always been to Clarington, OH [redacted] has never had a job site in Uniontown, an office in Uniontown or any affiliation whatsoever with Uniontown, PA, therefore [redacted] would never have a delivery scheduled to any address in Uniontown.• The quote (provided) was for a total of $32,444.54, $of that was for boltsThat total price of $32,also included TWO delivery chargesThe total for the bolt and delivery of the bolts totaled close to $as stated in my original complaintThe quote given to [redacted] by Simpson is attached.• Simpson responded with many internal notes, these internal notes can be manipulated to favor their side as they were created by their staffI have attached in this response a paper trail from Simpson and Federal Express that clearly states that [redacted] bought bolts and through no fault of our own we have yet to receive those bolts and therefore are entitled to a full refundPlease see timeline below: o [redacted] received a quote from Simpson for $26,500, this quote did not include the bolts [redacted] asked for a revised quote that included the bolts, this revised quote was given on 8/22/EXHIBIT A .¦ Please note, the bolt breakdown, as well as, the notation that this quote included TWO delivery chargesDelivery charge as states the delivery would be to the “jobsite" NOT to a federal express location for us to pick-up.o [redacted] sent an email by Mike McDonough that delivery was scheduled for 9/16/EXHIBIT B o Simpson mentions that their representative [redacted] *** tried contacting [redacted] multiple times regarding this delivery,that is not the case [redacted] had tried to contact [redacted] *** numerous times [redacted] *** never answered his phone or returned any phone callsNewark finally received noticed from [redacted] on 10/3/14, more than days after delivery was supposed to arrive that, with an update on the shipment [redacted] had no idea where the package was up until then EXHIBIT C.o I have attached the delivery receipt [redacted] *** provided with the original shipment of bolts to the job sitePlease note that the address on the federal express label is the correct addressSimpson acknowledges that this is the same address they used to deliver their portion of the materialSimpson's delivery company was able to find the location, why couldn’t federal express? Simpson has taken the position that if federal express cannot find the location than we forfeit our money for the material or that it somehow becomes our responsibility to pithe material ourselves, regardless of the fact that we paid for delivery, that is unlawful and a shameful business practiceEXHIBIT D o On 10/3/14, the same day [redacted] *** contacted [redacted] , we received a package from federal express to the job siteThis letter envelope carried a memo from federal express stating they could not find the job site and returned the material to [redacted] ***Please note the recipient’s address on the federal express envelope, it is the same address on the original federal express package from [redacted] ***Federal Express was able to send the envelope saying they could not find the job site to the same address they are claiming they could not findEXHIBIT EThe facts of this dispute are [redacted] paid close to $for bolts and delivery from Simpson Reinforcing and to no fault of [redacted] ’s we have yet to receive the boltsSimpson’s position seems to be that after a customer pays they carry no legal obligation to produce the material and services the customer pays for [redacted] is aware that in business unforeseen mistakes happenSimpson subcontracted our order to [redacted] and forwarded over the responsibility of delivery of the bolts to [redacted] , we understand that Simpson was not in control of the delivery however, once Simpson was made aware of the situation, it was then their responsibility to take over the delivery and get that material to usOnce [redacted] pays for delivery, Simpson cannot demand we pick up our material or forfeit our money.Simpson s offer for us to pick up the material or a $credit is offensiveThe bolts were custom, for a specific job in SeptemberThe job is over, we had to get a rush order from another supplierWe would have no need for the boltsAs far as the $2991.16, [redacted] paid over $for bolts and delivery and feels Simpson is not legally entitled to keep $of our fundsSimpson had a legal and moral obligation to deliver the materials we paid forAs you can see from their response and the documents provided [redacted] paid for a product, Simpson did not deliver that product but want to keep our money [redacted] is prepared to take legal action in getting a foil refundThank you, [redacted] Regards, Nicole Matherne
This letter is in response to the letter sent regarding our response to the complainant’soriginal letterRather than rehash the facts that led to this complaint and address eachpoint in [redacted] ’s latest letter, an effort that appears to be pointless at this late date,we would like to simply state what we are offering as options.This is now down to whether we give the complainant, [redacted] , theproduct that they ordered and that we were unable to deliver dispute our and ourcarrier’s best efforts or whether we reimburse them some amount to offset paymentspreviously paidAs we see it the two options are: 1) We will deliver the bolts to a location provide by [redacted] , finalizing the deliveryof all of the materials ordered, or 2) Provide a credit to [redacted] for the value of the boltsWe take the position thatthe value is our cost to purchase the bolts and that amount is $2,as shownon the invoice from [redacted] ***, Inc(Attached)While this amount is lessthan the amount quoted to [redacted] , we have no use for the bolts as they werecustom made per [redacted] s specifications and we feel justified in only creditingour cost to obtain the bolts on their behalf as we feel we made every effort to getthe bolts to them and through no fault of ours were unable to do so.One point we will address is [redacted] ’s insistance that they want satisfaction in theamount of $8,as a refund for the bolts, an amount that we cannot justify based onthe quote provided to [redacted] and that we will not considerThe value of the bolts perour quote was $3,plus 7% sales tax or a total of $4,(Quote attached withextensions) That price included the delivery of the boltsThe reference by [redacted] concerning two deliveries was for the other items on the order and so no portion of thequote can be offset and included in the bolt quote.This is our final offer in this matter and ask that [redacted] accept one of the offersThethreat of legal action will only cause more confusion and delay for both parties and wewould hope that action can be avoided.By copy of this letter, we are again advising [redacted] of these options and will await aresponse from yourselves or [redacted] to resolve this issue
This letter is in response to the complaint filed against our firm in the matter of a billing issue for materials that were ordered by the complainant, [redacted] The history of the issue starts when we were contacted by a representative of [redacted] on July 28, with a request to quote a price for materials required for a project that his firm was constructing.Through a series of correspondences, we arrived at a price for the materials we were to supplyOne of the items requested was a quantity of custom fabricated bolts, for which we quoted unit prices (a copy of the quote is attached)The value of the bolts per our quote was $3,plus 7% sales tax or a total of $4,There were other materials on the quote that were fabricated and delivered successfully and are not at issue in this complaintThe value of those materials totals $28,including taxes, bringing the total of the order to $32, [redacted] was not a customer and when we attempted to obtain credit references for them, we found their references to be either unresponsive or provided negative reports, so we advised [redacted] that we would require their payment to be provided upon deliveryThey did provide a check to us for the total amount of the order.We do not fabricate the bolts in question, but subcontracted this item to a specialty bolt manufacturerWe made the decision to ship the bolts directly from the manufacturer to the jobsite via a 3rd party freight company, a common practice, to expedite the delivery to the job siteThe manufacturer chose to use FedEx as their carrier to make the deliveryWe were originally told that this project was located in Uniontown, PA, but ultimately the project was found to be located near the town of Clarington OhioWe asked repeatedly for a physical address for the delivery, but as it was a new construction site, all that [redacted] provided were GPS coordinatesBy using these coordinates, we arrived at an approximate address and provided this address to FedEx along with a contact phone number for the jobsite superintendent.Fedex attempted on at least two occasions to make the delivery, but on both attempts were unable to locate the project nor make phone contact with the [redacted] representative.Fedex then contacted the manufacturer of the bolts who contacted us to make us aware they were unable to deliver the boltsWe contacted [redacted] and advised them that the best option was for them to pick up the bolts at the Fedex depot nearest to the project[redacted] advised us that they would do that and made one attempt to pick up the bolts, but did not bring a large enough vehicle to accommodate the bolts and so left without the boltsAs far as we know, they made no further attempt and when Fedex advised us that they would begin charging storage fees unless the bolts were picked upAt this point [redacted] told us that they no longer needed the bolts and were cancelling the order, we brought the bolts to our warehouse located in Pittsburgh.We believe that FedEx spent considerable time and effort to contact and locate the representives at [redacted] We have attached the summaiy of all of the correspondence between our supplier and Fedex as evidence of the efforts madeOne note, in their complaint, [redacted] states that the notice of delivery was made to the location of the deliveiy, but a review of FedEx's notes indicates that the delivery was actually made to a differnet address when they could not locate the original address.After a period of time, [redacted] asked for a credit for the bolts, but we advised them that due to the custom nature of the bolts, we could not offer a refund as we had no use for the bolts and could not return them to our manufacturer and were at an impasse as to how to satisfy their request[redacted] now is claiming that they want satisfaction in the amount of $8,as a refund for the bolts, an amount that we cannot justify based on the quotes provided to [redacted] .While we do not feel that we erred in any way through the course of this transaction, we do understand that [redacted] never received the bolts in question, though we made multiple attempts to get them to them.We are willing to provide [redacted] two options to resolve this complaint.1] We will deliver the bolts to a location provide by [redacted] , finalizing the delivery of all of the materials ordered, or2) Provide a credit to [redacted] for the value of the boltsWe take the position that the value is our cost to purchase the bolts and that amount is $2,as shown on the invoice from the bolt manufacturerBy copy of this letter, we are advising [redacted] of these options and will await a response from yourselves or [redacted] to resolve this issueRegards, [redacted] President Cc: [redacted] - [redacted] w/ attachments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Claim Number: [redacted] I am severely disappointed in the response given by Simpson Reinforcing, IncThere are a lot of mistruth in the statement provided by Simpson Reinforcing and I would like to take this opportunity to respond to their comments: • [redacted] was established in Jan 2014, we are still in our infancy phase and because of this we do not have enough established credit with many companies that would allow us to be approved for any type of credit terms, this was the case with SimpsonSimpson stated that our credit references were either unresponsive or negative, and that is simply not the caseI am not sure why Simpson felt the need to mention our credit history in the letter provided as regardless of good or bad credit we are entitled to the same service as a multi-million dollar companyIt would seem that Simpson feels that because we are a new company without credit history that we are therefore irrelevant or that would somehow excuse them from providing the same quality service they would their larger accountsOr maybe they feel that because we are a small stacompany they can steal our money and we would not have the resources or experience to fight for our money back• Simpson mentions are credit terms were “upon delivery”, this is incorrect, payment was to be made BEFORE Simpson would even place the order.• Simpson makes note in their response that the original delivery was to be to Uniontown, PAThe delivery has always been to Clarington, OH [redacted] has never had a job site in Uniontown, an office in Uniontown or any affiliation whatsoever with Uniontown, PA, therefore [redacted] would never have a delivery scheduled to any address in Uniontown.• The quote (provided) was for a total of $32,444.54, $of that was for boltsThat total price of $32,also included TWO delivery chargesThe total for the bolt and delivery of the bolts totaled close to $as stated in my original complaintThe quote given to [redacted] by Simpson is attached.• Simpson responded with many internal notes, these internal notes can be manipulated to favor their side as they were created by their staffI have attached in this response a paper trail from Simpson and Federal Express that clearly states that [redacted] bought bolts and through no fault of our own we have yet to receive those bolts and therefore are entitled to a full refundPlease see timeline below: o [redacted] received a quote from Simpson for $26,500, this quote did not include the bolts [redacted] asked for a revised quote that included the bolts, this revised quote was given on 8/22/EXHIBIT A .¦ Please note, the bolt breakdown, as well as, the notation that this quote included TWO delivery chargesDelivery charge as states the delivery would be to the “jobsite" NOT to a federal express location for us to pick-up.o [redacted] sent an email by Mike McDonough that delivery was scheduled for 9/16/EXHIBIT B o Simpson mentions that their representative [redacted] *** tried contacting [redacted] multiple times regarding this delivery,that is not the case [redacted] had tried to contact [redacted] *** numerous times [redacted] *** never answered his phone or returned any phone callsNewark finally received noticed from [redacted] on 10/3/14, more than days after delivery was supposed to arrive that, with an update on the shipment [redacted] had no idea where the package was up until then EXHIBIT C.o I have attached the delivery receipt [redacted] *** provided with the original shipment of bolts to the job sitePlease note that the address on the federal express label is the correct addressSimpson acknowledges that this is the same address they used to deliver their portion of the materialSimpson's delivery company was able to find the location, why couldn’t federal express? Simpson has taken the position that if federal express cannot find the location than we forfeit our money for the material or that it somehow becomes our responsibility to pithe material ourselves, regardless of the fact that we paid for delivery, that is unlawful and a shameful business practiceEXHIBIT D o On 10/3/14, the same day [redacted] *** contacted [redacted] , we received a package from federal express to the job siteThis letter envelope carried a memo from federal express stating they could not find the job site and returned the material to [redacted] ***Please note the recipient’s address on the federal express envelope, it is the same address on the original federal express package from [redacted] ***Federal Express was able to send the envelope saying they could not find the job site to the same address they are claiming they could not findEXHIBIT EThe facts of this dispute are [redacted] paid close to $for bolts and delivery from Simpson Reinforcing and to no fault of [redacted] ’s we have yet to receive the boltsSimpson’s position seems to be that after a customer pays they carry no legal obligation to produce the material and services the customer pays for [redacted] is aware that in business unforeseen mistakes happenSimpson subcontracted our order to [redacted] and forwarded over the responsibility of delivery of the bolts to [redacted] , we understand that Simpson was not in control of the delivery however, once Simpson was made aware of the situation, it was then their responsibility to take over the delivery and get that material to usOnce [redacted] pays for delivery, Simpson cannot demand we pick up our material or forfeit our money.Simpson s offer for us to pick up the material or a $credit is offensiveThe bolts were custom, for a specific job in SeptemberThe job is over, we had to get a rush order from another supplierWe would have no need for the boltsAs far as the $2991.16, [redacted] paid over $for bolts and delivery and feels Simpson is not legally entitled to keep $of our fundsSimpson had a legal and moral obligation to deliver the materials we paid forAs you can see from their response and the documents provided [redacted] paid for a product, Simpson did not deliver that product but want to keep our money [redacted] is prepared to take legal action in getting a foil refundThank you, [redacted] Regards, Nicole Matherne
This letter is in response to the letter sent regarding our response to the complainant’soriginal letterRather than rehash the facts that led to this complaint and address eachpoint in [redacted] ’s latest letter, an effort that appears to be pointless at this late date,we would like to simply state what we are offering as options.This is now down to whether we give the complainant, [redacted] , theproduct that they ordered and that we were unable to deliver dispute our and ourcarrier’s best efforts or whether we reimburse them some amount to offset paymentspreviously paidAs we see it the two options are: 1) We will deliver the bolts to a location provide by [redacted] , finalizing the deliveryof all of the materials ordered, or 2) Provide a credit to [redacted] for the value of the boltsWe take the position thatthe value is our cost to purchase the bolts and that amount is $2,as shownon the invoice from [redacted] ***, Inc(Attached)While this amount is lessthan the amount quoted to [redacted] , we have no use for the bolts as they werecustom made per [redacted] s specifications and we feel justified in only creditingour cost to obtain the bolts on their behalf as we feel we made every effort to getthe bolts to them and through no fault of ours were unable to do so.One point we will address is [redacted] ’s insistance that they want satisfaction in theamount of $8,as a refund for the bolts, an amount that we cannot justify based onthe quote provided to [redacted] and that we will not considerThe value of the bolts perour quote was $3,plus 7% sales tax or a total of $4,(Quote attached withextensions) That price included the delivery of the boltsThe reference by [redacted] concerning two deliveries was for the other items on the order and so no portion of thequote can be offset and included in the bolt quote.This is our final offer in this matter and ask that [redacted] accept one of the offersThethreat of legal action will only cause more confusion and delay for both parties and wewould hope that action can be avoided.By copy of this letter, we are again advising [redacted] of these options and will await aresponse from yourselves or [redacted] to resolve this issue