Simply Unique Hair Salon

I would like to just say our guy cuts are and kids cuts are so the price she is saying is incorrectAnd the pic she submitted has nothing to do with herThis was this Monday she was in on nov She didn't follow or redo policy so this is why she was not refundedIf she would of brought her husband and son this would have been all taken care ofBut we do not refund without trying to fix customers hairWhich she wouldn't doAnd it states in our store and on or websiteIf she would of brought them back in and let us try to fix the cuts this would of been no problemEven if she didn't like it we would refund 1/of her money backWe do not refund 100% back nor do we refund back the tip her husband left the stylistSo I gave this customer the chance to fix this problem but she didn't want to just demanded back moneyMaybe next time she should come with her husband and son if she wants it done a certain wayAnd a grown man should be able to speak up if something looks wrongI'm sorry for all this but I have a strict redo policy because of situations like thisSo she need to get her amount correct to it was not like she is saying our prices are on our website alsoThanks

At no time did this lady show Chelsea a pic the night before her husband and son came inThe husband gave Chelsea instructions for haircut and she did exactly what husband asked for and husband gave instructions for the son and Chelsea also did what he askThe husband was very happy when Chelsea
was done and paid no even tipped the stylistWhen I talked to *** she told me a different story and Chelsea was at salon min after amNot min lateI told her we don't give 100% refundsWe would have to try to fix it fist then if anything we can refund halfAnd we usually don't refund the tip that was given to us*** didn't bring son in or her husband to do a redo so no refund was issued as it states on my business website and in the salon about or redo policyAnd this is also not the first salon that *** has done this toShe has also tried the same thing with *** ***She is trying to get something for nothing taking advantage of good honest working peopleSadThank you TinaOh and at no time was this lady present during the haircut appointment

Complaint: ***I have never stepped foot into *** ***My husband showed her the picture that morning as wellAs a business that has a refund policy that is alarming...most likely happens a lot see attachment concerning not opening on timeYou told me you would refund my husbands haircut and I didn't tell me he had to come in as I showed up during my sons scheduled appt time but he was sick so I told not to worry about it bc I did not allow you to fix it when your policy clearly states you must let the stylist that "ruined" the fair fix the hair. I am rejecting this response because:Because you have been misleading on information regarding this claim and I am an active duty officer in the United States Army I do not go from salon to salon getting refunds on haircuts in a registered nurseI'm not concerned with bucksPlease refrain from making accusations regarding this negligence and inability to educate your staff on policy and procedureWhen someone says they will issue you refund and then does not how can anyone trust your business ethics. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
First, I was not informed my husband had to be with me to get the refund, the owner failed to mention this while we discussed the course of action regarding the haircuts. I verbalized to you via telephone conversation he doesn't have hair left to fix as he is baldingYou were ok with this and told me that I need not worry about you trying to fix it just bring my son in on the scheduled date for redoI also want to highlight I physically came into the salon that day of the scheduled appt with my son to tell you that he was sick so not to worry about that haircut, and we could just let that one goI attempted to take the high road and let his go, for the sake that the owner was working with me so easilyThe fact that the business is high lighting that it happened in November shows that I do not care about the money as I waited weeks to file the claimIts very evident with this process that the customer service is lacking in this business as I can not see why a business would blatantly go back and forth over petty change, and own the fact that her stylist shows up habitually late, the inability professionally run a salon was evident when the use of social media is the way they convey lateness and apologies to patrons on failure to open on time for scheduled apptsThe alarming fact that the business would try to deteriorate my character saying I have done this in the past is absurd and alarming and raises many red flags about the maturity level of this individualAs I stated before I am a RN and active duty officer in the US army, I do not habitually go after people or as she stated "try to get something for nothing." My career is the epitome of customer serviceThe employees do not even know the policy's as Chelsea stated in our first contact that she would refund me the amount on the day of the apt, and did notWhen she failed to do so a courtesy call to the customer is appropriate explaining that she could not is definitely something that should have happened acutely following the initial encounterI will take the high road in this claim and state that once I was able to get a hold of the owner she was helpful, and offered assistance, but was so upset by the inability to refund half of my claim based on the fact my husband was not there is the reason this claim was filed, as it just kept becoming more evident that Revdex.com needed oversight of the business practices of the salonSincerely,*** ***

I would like to just say our guy cuts are and kids cuts are so the price she is saying is incorrectAnd the pic she submitted has nothing to do with herThis was this Monday she was in on nov She didn't follow or redo policy so this is why she was not refundedIf she would of brought her husband and son this would have been all taken care ofBut we do not refund without trying to fix customers hairWhich she wouldn't doAnd it states in our store and on or websiteIf she would of brought them back in and let us try to fix the cuts this would of been no problemEven if she didn't like it we would refund 1/of her money backWe do not refund 100% back nor do we refund back the tip her husband left the stylistSo I gave this customer the chance to fix this problem but she didn't want to just demanded back moneyMaybe next time she should come with her husband and son if she wants it done a certain wayAnd a grown man should be able to speak up if something looks wrongI'm sorry for all this but I have a strict redo policy because of situations like thisSo she need to get her amount correct to it was not like she is saying our prices are on our website alsoThanks.?

Complaint: ***I have never stepped foot into *** ***My husband showed her the picture that morning as wellAs a business that has a refund policy that is alarming...most likely happens a lot see attachment concerning not opening on timeYou told me you would refund my husbands haircut and I didn't tell me he had to come in as I showed up during my sons scheduled appt time but he was sick so I told not to worry about it bc I did not allow you to fix it when your ? policy clearly states you must let the stylist that "ruined" the fair fix the hair.? I am rejecting this response because:Because you have been misleading on information regarding this claim and I am an active duty officer in the United States Army I do not go from salon to salon getting refunds on haircuts in a registered nurseI'm not concerned with bucksPlease refrain from making accusations regarding this negligence and inability to educate your staff on policy and procedureWhen someone says they will issue you refund and then does not how can anyone trust your business ethics.? Sincerely,*** ***
?

I would like to just say our guy cuts are 20 and kids cuts are 15 so the price she is saying is incorrect. And the pic she submitted has nothing to do with her. This was this Monday she was in on nov 7. She didn't follow or redo policy so this is why she was not refunded. If she would of brought her husband and son this would have been all taken care of. But we do not refund without trying to fix customers hair. Which she wouldn't do. And it states in our store and on or website. If she would of brought them back in and let us try to fix the cuts this would of been no problem. Even if she didn't like it we would refund 1/2 of her money back. We do not refund 100% back nor do we refund back the tip her husband left the stylist. So I gave this customer the chance to fix this problem but she didn't want to just demanded back money. Maybe next time she should come with her husband and son if she wants it done a certain way. And a grown man should be able to speak up if something looks wrong. I'm sorry for all this but I have a strict redo policy because of situations like this. So she need to get her amount correct to it was 35 not 50 like she is saying our prices are on our website also. Thanks.

Complaint: [redacted]I am rejecting this response because:
First, I was not informed my husband had to be with me to get the refund, the owner failed to mention this while we discussed the course of action regarding the haircuts.  I verbalized to  you via telephone conversation he doesn't have hair left to fix as he is balding. You were ok with this and told me that I need not worry about you trying to fix it just bring my son in on the scheduled date for redo. I also want to highlight I physically came into the salon that day of the scheduled appt with my son to tell you that he was sick so not to worry about that haircut, and we could just let that one go. I attempted to take the high road and let his go, for the sake that the owner was working with me so easily. The fact that the business is high lighting that it happened in November shows that I do not care about the money as I waited 6 weeks to file the claim. Its very evident with this process that the customer service is lacking in this business as I can not see why a business would blatantly go back and forth over petty change, and own the fact that her stylist shows up habitually late, the inability professionally run a salon was evident when the use of social media is the way they convey lateness and apologies to patrons on failure to open on time for scheduled appts. The alarming fact that the business would try to deteriorate my character saying I have done this in the past is absurd and alarming and raises many red flags about the maturity level of this individual. As I stated before I am a RN and active duty officer in the US army, I do not habitually go after people or as she stated "try to get something for nothing." My career is the epitome of customer service. The employees do not even know the policy's as Chelsea stated in our first contact that she would refund me the amount on the day of the apt, and did not. When she failed to do so a courtesy call to the customer is appropriate explaining that she could not is definitely something that should have happened acutely following the initial encounter. I will take the high road in this claim and state that once I was able to get a hold of the owner she was helpful, and offered assistance, but was so upset by the inability to refund half of my claim based on the fact my husband was not there is the reason this claim was filed, as it just kept becoming more evident that Revdex.com needed oversight of the business practices of the salon. Sincerely,[redacted]