Simply Property Management

We have emailed *** *** and agreed to send her the money requested by September 5, when we return her security deposit
Thanks
***

We have emailed [redacted] and agreed to send her the money requested by September 5, 2014 when we return her security deposit.

Thanks

Dear Sirs,[redacted] was informed that he was paid via ACH on November 7, 2014 as per what was due him. I have attached proof of receipt of payment and a copy of his final statement from October 1, 2014 to November 10, 2014. Thank You[redacted]

Dear Sirs,We regret that Mr. [redacted] is unhappy with our application policy. Prior to being able to submit and online application the prospect is required to read our application policy that I attached for your review. The prospect only after agreeing to our application policy may proceed to the...

application. I point out number 1 and 14 on this application policy clearly state the application fee is "nonrefundable". In addition we are also charged for these reports. I am willing to have Mr. [redacted] credit, criminal and eviction search report sent to him so that he may supply it to a prospective landlord in the future. Thanks[redacted]Broker-President

HelloI have reviewed the consumers response and speculation on the matter. I have talked with [redacted]. She told me that at the time the consumer placed his application in we did not have an application or one that was approved at that time. She did tell the consumer to place an application as soon as they could because she did not have an approved application at the the time but the consumer did not do so immediately. Unknown to both of us another application came in just hours before the consumers application. We did review both and they were equal so we chose the one that came in first. I have re attached a copy of our application policy that every consumer has the ability to read and must agree to prior to completing an application. One of the clauses that I pointed out prior is, all applications fees are NON REFUNDABLE. The consumer does not have to agree with this term and may exit at that time if they do not want to be charged.This term is clearly identified in this document. Furthermore we get charged as well for these reports plus a cost for the review of the application. Please refer to our application policy that the consumer agreed to. Thanks[redacted]

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,[redacted] I had disputed some of their billing so far I did not got a answer see attached Letter that was send to [redacted] realty

Response:Below is our response to your inquiry.  All of the charges on your account wereeither authorized by you or permitted in accordance with your PropertyManagement Agreement. All of your other claims are in accurate and deny such.We will mail you a Total Refund  of $235.00 with your final accounting report.1.      8/8/13 & 8/19/13- There was an over charge by $310. This will be refunded to you. 2.      8/29- This was temporary landscape service for Aug while the house was empty. $1203.      9/27- This was temporary landscape service for Sept while the house was empty. $1204.      1/23- This was a pre emergent spray put down to help keep weed growth to a min during weed season.$1505.      7/16- This was for a tenant HOA violation of landscape rules. We went out based on your direction and cleaned up the yard because the tenant failed to do it and you were faced with a large fine per our                          conversation. The amount was charged to you and later collected from the tenant and refunded to you. $2006.      9/12- At your direction you ordered my staff to go out and check your house prior to our normal and routine inspection. $80.7.      8/29/14- At your direction you ordered my staff to go out and check your house prior to our normal and routine inspection. $80.8.      10/31-   The 415.39 is the amount we pulled from the residents security deposit which is as follows:  105.39 Late Fees 9-6-1425.00 5 Day Notice fee 9-8-1425.00 Notice Weeds  9-15-14185.00 Judgement/Court Costs 9-22-14  75.00 Eviction Charge 9-22-14  415.39These fees were fees we earned as per your PMAIn the investigation we noticed omitting charging the eviction administrative fee of $75. We will deduct this from the $315.00 refund giving you a total refund of $ 235.00. Thank You[redacted]President

Dear Sirs,Unfortunately we are at the control of the homeowner and their home warranty company and that is what I communicated to the tenant about his situation. We are under contract with the owner to go through the home warranty and are not authorized to spend repair money. I did go around the...

home warranty and home owner based on the situation which will probably get me fired but I did what I thought was right and sent my guy to fix the AC which has been done. We are in the process of fixing a few minor things. We did credit the tenant 10 days of rent this month in which the AC was not operating.I also sent the owner a note and have told him I will not use the home warranty any further. I do not expect to be managing this home much longer. Thanks[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Despite some small differences between the verbiage provided and the verbiage on the website, my problem is more with the unethical nature of the billing rather than the billing or the discrepancies in the verbiage itself. Charging customers for products/services you have neither the ability nor inclination to fulfill is unethical. I wonder how many other fees were collected from approved applicants while the merchant had absolutely no intention to deliver on the approved applications. When my application was submitted, the merchant either: a) Already an application for another customer pending (in which case, they should not have run my application until they had the results of the previous applicant);b) Already had an approved application (in which case, they should not have submitted my application at all);or c) The previous applicant was not approved (in which case, my application should have been accepted).From the sole email I received from [redacted], I believe the situation was the "b" scenario from above. Why they submitted my application after having someone else approved is beyond me. The only possible reason for it was to obtain application fees for a property that was no longer rentable. As I have mentioned initially, I would have had no problem being billed if my application was reviewed and rejected. I do have a problem with my application being approved, yet still having nothing to show for it. I believe this rental company is engaging in consumer fraud (defined as: a deceptive practice upon unsuspecting consumers designed to facilitate the payment of money irregardless or grossly disproportionate as to the value of any service actually rendered or any goods provided).Regards,[redacted]

Review: We have had many issues with this company. First their pool company they hire to clan the pool weekly flooded the back yard and then that company proceeded to say they didn't even though no one was home and they were the only ones to have access to the backyard and the only ones scheduled to arrive that day. Luckly, we cut our vacation short and came home to find it before it was worse! Every time there is an issue that arises with the house we have informed them in a timely manner however it takes them 4 months just to respond to you... and additional time to talk to the homeowner. Example was a cracked tub in the master bathroom. We feel bad for the homeowners as the company sent out their "friend" to do the job and it cracked 2 weeks later.... then it to the company 4 more months to actually get professional out here to fix it. When dealing with their customers they are rude and they don't care about you at all! Again this is from the tenant side of things.... the owner... [redacted] he tends to think just because he owns the business he can talk to you anyway he wants and threaten to evict you just because you disagree with him. After informing him that was illegal he hung up on me.... off this came after yelling at my wife and constantly interrupting instead of trying to listen to our problem. I WOULD NEVER TRUST MY PROPERTY IN THIS COMPANIES HANDS!Desired Settlement: I would like [redacted] to send a letter of apology to my wife and myself recognizing that he needs to learn better customer care and service. I also would like a phone call to hear him tell me these things.

Business

Response:

We are sorry that our customer service has come up short of your expectations. Unfortunately we do not own your home and either do you. Often times we need to discuss with the owner prior to spending money, unless of course it is an emergency. Your situation with the bathtub did not equate to an emergency thus we needed to speak with the owner regarding its repair. In speaking to the owner he requested we try a fix (a less expensive method) prior to the last procedure last Monday. Unfortunately that repair did not work and by the way it was not someones friend that came over. You were notified several days in advance that on August 26 [redacted] was going to come to your house and that you needed to be out of the house for 8 hours because of the possible harmful effects of the chemical spray. When they arrived you did not want to exit the house so they could start the process. You and your wife then called me arguing with me about having to leave the house. I explained that it was for your own health and safety. I decided that I was not going to continue to argue with you about leaving the house and your health and safety and chose the option of terminating our conversation. Yes I did tell you that I could evict you if you refused to leave the house and allow us to repair the tub. It is the legal remedy I may follow if a tenant refuses to follow instructions for me to complete a repair. Eventually you left the house after the tub company said there was going to be a $75 cancellation charge. This whole situation and additional customer service could have been wholly eliminated if you would have just cooperated from the beginning. If you had a poor experience it was because you did not cooperate with us in resolving this matter.

As for the pool matter, your pool does not have an auto fill. It is important that you maintain a sufficient water level in the pool. We can not have our pool guy wait till the water level is sufficient. He initially turned on the water and informed you or whoever was at the house to make sure the water was turned off. Apparently you forgot causing the situation.

In closing, in order for us to give a high level of customer service we need cooperation from you the tenant. You refused to cooperate with reasonable requests causing less then satisfactory customer service from us and myself in particular. I would appreciate any cooperation in the future and sorry for any inconvenience you experienced.

Review: [redacted] is refuse to send $1750.0 that is holding pass the 35 day after the contract is terminatedDesired Settlement: send $1759.00 deposit

Business

Response:

Dear Sirs,[redacted] was informed that he was paid via ACH on November 7, 2014 as per what was due him. I have attached proof of receipt of payment and a copy of his final statement from October 1, 2014 to November 10, 2014. Thank You[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] I had disputed some of their billing so far I did not got a answer see attached Letter that was send to [redacted] realty

Business

Response:

Response:Below is our response to your inquiry. All of the charges on your account wereeither authorized by you or permitted in accordance with your PropertyManagement Agreement. All of your other claims are in accurate and deny such.We will mail you a Total Refund of $235.00 with your final accounting report.1. 8/8/13 & 8/19/13- There was an over charge by $310. This will be refunded to you. 2. 8/29- This was temporary landscape service for Aug while the house was empty. $1203. 9/27- This was temporary landscape service for Sept while the house was empty. $1204. 1/23- This was a pre emergent spray put down to help keep weed growth to a min during weed season.$1505. 7/16- This was for a tenant HOA violation of landscape rules. We went out based on your direction and cleaned up the yard because the tenant failed to do it and you were faced with a large fine per our conversation. The amount was charged to you and later collected from the tenant and refunded to you. $2006. 9/12- At your direction you ordered my staff to go out and check your house prior to our normal and routine inspection. $80.7. 8/29/14- At your direction you ordered my staff to go out and check your house prior to our normal and routine inspection. $80.8. 10/31- The 415.39 is the amount we pulled from the residents security deposit which is as follows: 105.39 Late Fees 9-6-1425.00 5 Day Notice fee 9-8-1425.00 Notice Weeds 9-15-14185.00 Judgement/Court Costs 9-22-14 75.00 Eviction Charge 9-22-14 415.39These fees were fees we earned as per your PMAIn the investigation we noticed omitting charging the eviction administrative fee of $75. We will deduct this from the $315.00 refund giving you a total refund of $ 235.00. Thank You[redacted]President

Review: Paeilli Realty/Fergen & Company charged me, the owner of the property they were managing an unallowable charge per our contract. A charge they refer to as "coordination fee". I demanded refund and they have yet to refund me my money they owe me. Also, they do not respond to the tenant's requests and did not perform their due diligence in repairs/maintenance requests for the property I hired them to take care of.Desired Settlement: I want my $115.84 they illegally charged me refunded immediately.

Business

Response:

We have emailed [redacted] and agreed to send her the money requested by September 5, 2014 when we return her security deposit.

Thanks

Review: I have an issue with a management company that refuses to property address complaints and tends to put the actual problems off on others on a regular basis. Instead of fixing the problem or handling it in a professional manner, they are running from any real solution.Desired Settlement: I would like to see a resolution immediately, perhaps a full reinbursement of the suffering and loss of wages associated with the issues at hand.

Business

Response:

Dear Sirs,Unfortunately we are at the control of the homeowner and their home warranty company and that is what I communicated to the tenant about his situation. We are under contract with the owner to go through the home warranty and are not authorized to spend repair money. I did go around the home warranty and home owner based on the situation which will probably get me fired but I did what I thought was right and sent my guy to fix the AC which has been done. We are in the process of fixing a few minor things. We did credit the tenant 10 days of rent this month in which the AC was not operating.I also sent the owner a note and have told him I will not use the home warranty any further. I do not expect to be managing this home much longer. Thanks[redacted]

Review: On Feb 19, 2015, my mother spoke with real estate agent, [redacted], about the availability of a rental property at [redacted] in Scottsdale, AZ. [redacted] told my mother that the property was available and that my wife and I should go ahead and submit our application and fee online. My wife and I went online and applied for the property along with our $70 application fee. A short while later, [redacted] left a message on my phone indicating that another applicant had gotten the property. She indicated that the other applicant had submitted their application first. I can accept that the other applicant got the property, however I feel it is inappropriate that she kept my money and I have nothing to show for it.

I have called [redacted] multiple times and left messages and she never returned my calls. I have emailed her several times to get this resolved and she only responded to me once. In her email on 3/6/15, she stated my application was considered and approved. However, if my application was approved, why did I neither receive the property or a refund of my application fee? I can certainly understand if my application was not approved; but why am I being penalized for having an approved application? How many other fees have they collected for "approved applications"?

If two people walk into a store and put their money down on the counter for the exact same item, but only the first customer gets the product, then the cashier would be wrong to take money from both customers. Nevertheless, that is exactly what she has done.Desired Settlement: I expect a full refund of my $70 application fee. Furthermore, I expect for [redacted], and Simply Property Management to discontinue this dishonest practice.

Business

Response:

Dear Sirs,We regret that Mr. [redacted] is unhappy with our application policy. Prior to being able to submit and online application the prospect is required to read our application policy that I attached for your review. The prospect only after agreeing to our application policy may proceed to the application. I point out number 1 and 14 on this application policy clearly state the application fee is "nonrefundable". In addition we are also charged for these reports. I am willing to have Mr. [redacted] credit, criminal and eviction search report sent to him so that he may supply it to a prospective landlord in the future. Thanks[redacted]Broker-President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Despite some small differences between the verbiage provided and the verbiage on the website, my problem is more with the unethical nature of the billing rather than the billing or the discrepancies in the verbiage itself. Charging customers for products/services you have neither the ability nor inclination to fulfill is unethical. I wonder how many other fees were collected from approved applicants while the merchant had absolutely no intention to deliver on the approved applications. When my application was submitted, the merchant either: a) Already an application for another customer pending (in which case, they should not have run my application until they had the results of the previous applicant);b) Already had an approved application (in which case, they should not have submitted my application at all);or c) The previous applicant was not approved (in which case, my application should have been accepted).From the sole email I received from [redacted], I believe the situation was the "b" scenario from above. Why they submitted my application after having someone else approved is beyond me. The only possible reason for it was to obtain application fees for a property that was no longer rentable. As I have mentioned initially, I would have had no problem being billed if my application was reviewed and rejected. I do have a problem with my application being approved, yet still having nothing to show for it. I believe this rental company is engaging in consumer fraud (defined as: a deceptive practice upon unsuspecting consumers designed to facilitate the payment of money irregardless or grossly disproportionate as to the value of any service actually rendered or any goods provided).Regards,[redacted]

Business

Response:

HelloI have reviewed the consumers response and speculation on the matter. I have talked with [redacted]. She told me that at the time the consumer placed his application in we did not have an application or one that was approved at that time. She did tell the consumer to place an application as soon as they could because she did not have an approved application at the the time but the consumer did not do so immediately. Unknown to both of us another application came in just hours before the consumers application. We did review both and they were equal so we chose the one that came in first. I have re attached a copy of our application policy that every consumer has the ability to read and must agree to prior to completing an application. One of the clauses that I pointed out prior is, all applications fees are NON REFUNDABLE. The consumer does not have to agree with this term and may exit at that time if they do not want to be charged.This term is clearly identified in this document. Furthermore we get charged as well for these reports plus a cost for the review of the application. Please refer to our application policy that the consumer agreed to. Thanks[redacted]