Simply Bliss Spa & Esthetique, LLC

Initial Business Response / [redacted] (1000, 5, 2018/01/19) */ When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 1/5/per the customer's requestAs a courtesy, we have issued a refund check for $(Confirmation number [redacted] ) This check will be delivered by 1/26/We do apologize for the misunderstanding Initial Consumer Rebuttal / [redacted] (2000, 7, 2018/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just feel like that they should have done that in the first placeNow that they have, I am satisfiedThanks

Initial Business Response / [redacted] (1000, 11, 2018/01/16) */ When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 12/4/per the customer's requestAs a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

Initial Business Response / [redacted] (1000, 11, 2018/03/05) */ When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 1/5/per the customer's requestAs a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

Final Consumer Response /* (2000, 9, 2017/12/28) */
the bank after several tries finally received my money back $this company does not want to give people their money back with out a fightthey should be taken off the internet altogetherthank you for your help in this matter

Initial Business Response /* (1000, 12, 2018/03/05) */
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order
is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 1/18/per the customer's requestAt that time, the customer agreed to a 50% refund of the last months' charge of $We do apologize for the misunderstanding
Initial Consumer Rebuttal /* (3000, 14, 2018/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Inever committed to their product, was never given notification of cost or that it was being withdrawn from my accountWe I tried to return the product, they stated that they had a no return policy

Initial Business Response /* (1000, 5, 2018/03/05) */
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trialThe trial starts the day the order is
placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 2/27/per the customer's requestAs a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding
Initial Consumer Rebuttal /* (2000, 7, 2018/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate The Perfect Style Company crediting my account as a courtesy and appreciate the Revdex.com in finalizing this in a timely manner
Regards

Initial Business Response /* (1000, 11, 2018/03/05) */
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial. The trial starts the day the order...

is placed as stated in the terms. If we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 1/5/2018 per the customer's request. As a courtesy, we have refunded $99.98 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.

Initial Business Response /* (1000, 5, 2018/01/19) */
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial. The trial starts the day the order is...

placed as stated in the terms. If we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 1/5/2018 per the customer's request. As a courtesy, we have issued a refund check for $99.98. (Confirmation number [redacted]) This check will be delivered by 1/26/2018. We do apologize for the misunderstanding.
Initial Consumer Rebuttal /* (2000, 7, 2018/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just feel like that they should have done that in the first place. Now that they have, I am satisfied. Thanks.

Initial Business Response /* (1000, 11, 2018/01/16) */
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial. The trial starts the day the order...

is placed as stated in the terms. If we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 12/4/2017 per the customer's request. As a courtesy, we have refunded $189.93 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding

Initial Business Response /* (1000, 5, 2018/03/05) */
We have cancelled all recurring shipments. Please note cancellation ID C1005945. We do apologize for the misunderstanding.