Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis response is by no means acceptableSamplers failed to meet ALL of the job duties that they defined as their responsibility as a 3rd party administrator "our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case." I was NEVER notified of the settlement once the case was settled, I reached out to Simpluris as I wanted to make sure that they had my current address and married nameI was told by multiple Simpluris call center representatives that I was not a member of the suitI called the case attorney who said that I was a member of the suitI called Simpluris dozens of times and requested to speak directly with the Simpluris case manager so that I could resolve this issueI left dozens of messages for the case manager and the corresponding supervisors; to date, I have not had a single call returnedEventually, a call center representative told me that my only course of action was to submit a request to be "added to the case." I submitted the verbal request and was told to wait for a responseOver the course of the next few months, I called multiple times to follonly to be told to continue waitingI received a response that my request to be added was denied in December at which time I called again to dispute the declinationThe call representative I reached in December finally was able to find me in the Simpluris system as a class member (using the exact same maiden name, SS#, address, etc.) information that I had initially provided; he then emailed a copy of my claim formI completed the form, faxed it back AND mailed it via certified mail the exact same dayI was asked by the call repto write a letter stating the details of my struggle and to highlight that: Simpluris made the initial mistake by not locating me in their system even with my providing my maiden name and SS#Simpluris made me submit a request to be added (since they were not able to find me: which was their error) that was not resolved until AFTER the claim form deadline Simpluris employees were never at their desk or available to discuss my case involvement and ignored dozens of request to return my messages My phone records support all of these calls as do the Simpluris notes associated with my name, I know this as multiple representative have read them back to me in an effort to understand my continued calls Needless to say, I refuse to accept responsibility for missing the claims submission form deadline as Simpluris didn't respond to me or provide the form to me until after the case deadline Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis response is by no means acceptableSamplers failed to meet ALL of the job duties that they defined as their responsibility as a 3rd party administrator "our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case." I was NEVER notified of the settlement once the case was settled, I reached out to Simpluris as I wanted to make sure that they had my current address and married nameI was told by multiple Simpluris call center representatives that I was not a member of the suitI called the case attorney who said that I was a member of the suitI called Simpluris dozens of times and requested to speak directly with the Simpluris case manager so that I could resolve this issueI left dozens of messages for the case manager and the corresponding supervisors; to date, I have not had a single call returnedEventually, a call center representative told me that my only course of action was to submit a request to be "added to the case." I submitted the verbal request and was told to wait for a responseOver the course of the next few months, I called multiple times to follonly to be told to continue waitingI received a response that my request to be added was denied in December at which time I called again to dispute the declinationThe call representative I reached in December finally was able to find me in the Simpluris system as a class member (using the exact same maiden name, SS#, address, etc.) information that I had initially provided; he then emailed a copy of my claim formI completed the form, faxed it back AND mailed it via certified mail the exact same dayI was asked by the call repto write a letter stating the details of my struggle and to highlight that: Simpluris made the initial mistake by not locating me in their system even with my providing my maiden name and SS#Simpluris made me submit a request to be added (since they were not able to find me: which was their error) that was not resolved until AFTER the claim form deadline Simpluris employees were never at their desk or available to discuss my case involvement and ignored dozens of request to return my messages My phone records support all of these calls as do the Simpluris notes associated with my name, I know this as multiple representative have read them back to me in an effort to understand my continued calls Needless to say, I refuse to accept responsibility for missing the claims submission form deadline as Simpluris didn't respond to me or provide the form to me until after the case deadline Regards, [redacted]