Simple Traditions Cremation and Burial Services, Inc.

Mr*** was correct in his statement that we did not get back to him in a timely manner Unfortunately, I became backlogged with work when a personal issue took me away from work The result of this being an angry consumer I've contacted the consumer and explained the reason
I've apologized for the lack of communication and assured him that our reputation for excellent customer service is greatly valuedI believe ( and I hope) we've resolved the issue and can move forward on a positive note I sincerely appreciate the kick in the pants from Mr*** It has helped me refocus *** ***