Simple Moves

Our two movers are very good movers and go through a training class which consist of paperwork, videos, and on the job training with our seasoned moversThe fountain that was damaged, was not boxed/crated properly so he knew that there was a higher chance of the item getting damagedOur crew had him sign a release of liability on the fountain, which states that since it is not packed properly, we cannot be held responsibleEven thou we were not responsible for the fountain, we still offered him $The other item that was reported was a deskOur claims manager went to his residence and touched up the desk and offered him another $So, as a company we addressed what he asked us to, we went way over and beyond what we needed to doFurthermore, our claims manger had delivered the settlement check to him as another way of us showing that our customers are important and that we do care about themNow the customer is complaining that the tools in his drawer was moved from one side to the other while walking up the steps, that statement is absurd and ridiculousThese are the customers that we can never please and we will no longer try to

Below is what I had added to her file at the time.03/21/ 11:AM [redacted] - She was not happy with her move, or at least that we could not move her frigI tried to talk to her about it, but she kept saying that she was going to call the Revdex.com on usShe did not let me try to help her or to fix the situationMrs [redacted] had a refrigerator with doors that could not be removed by just any person/moverWe sent a manager out to this move and realized that there was a seal around the wiring hardnessWe told her that we would cut the seal, giving us the ability to remove the doors, so that we could then move the refrigeratorSince our employees are movers and not electricians, or appliance repair people, we told her that we would need to sign a release liability and then we would do whatever we could to please herSince she refused to sign or release, we had no optionsWhen I spoke with her after the fact, all she said was that she was going to call the Revdex.comIn our signed contract by Mrs [redacted] , we have a clause “Impossibility and Impracticability” That simply states there will be items from time to time that we are unable to move do to circumstances beyond our controlThis was one of those itemsAs I said, I tried to work with her, and she refusedSimple Moves will not give her a refund, because she refused to try to let us resolve the situation

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ I called [redacted] on 01/23/and asked her to call meI called again on 01/27/and again on 01/28/Three separate times I have reached out to her to try to resolve this matterFinally on 02/02/she called and left me a message saying that she does not want to hear from meEach time that I called [redacted] I asked for some sort of documentation that she had paid her storage billShe has avoided that question each and every timeDue to an inter-office problem she has made no payment to us, therefore, no items can be returned until payment has been made in fullEven thou that is true, I was willing to forgo all payments and send her a check for $1,Attached is the letter from our attorney [redacted] St***, MO Re: Simple Moves Dear Ms [redacted] : This letter is sent on behalf of Simple Moves in regard to your refusal to accept delivery of your property that you stored with them We have been advised that during the year that you left your possessions in the storage of Simple Moves you did not make any payments to them as and for the storage chargesTherefore, the bailment of your property by Simple Moves was a gratuitous bailment under well settled Missouri lawIn such a situation Simple Moves is only responsible for damage to the property that results from their gross negligenceSimple Moves stored your property using ordinary care and there was no gross negligence involvedSimple Moves does not have a duty to guarantee that no damage [redacted] occur to your property, no matter the sourceThey are not responsible for unforeseen occurrences that do not rise to the level of gross negligence Even though Simple Moves is not legally responsible for the damage to your property that was gratuitously stored at their location due to your nonpayment, they would like to resolve this matter if possibleI have been authorized to make an offer to settle any and all claims you maybe asserting against Simple Moves for payment of $1,We believe this to be a more than reasonable offer made in a good [redacted] attempt to resolve this situation Very truly yours, Gregory PMay GPM/ls cc: Simple Moves Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) No he did not I called them several times regarding my things and the claim that was filedHe blew me off and kept having me speak to [redacted] forcing me to take the damage clothes they ruinedI have the pictures to prove the damage as well as witness his worker's [redacted] 's and [redacted] and seveal othersI also have documentation times and dates of each and every phone call that was made to the companyI kept trying to contact [redacted] on several occasions I Kept getting the voice mail as well as [redacted] as well as [redacted] I'm not happy at all about this because if I didn't make any payments or pay at all then how was I able to receive our things at my new apartment ??? This man deleted the payments I made as well as take the money from my claimWhat did he do with it??? If he had climal done and got thousand for??? Why now all of then sudden [redacted] and [redacted] he says my clothes were not coveredHe is with nation wide and I know for a fact they were covered and ruined by him being neglecting to protect our belongs so called weather proof storageHe had his workers to do to do his dirty work did not damage then why who they try and offer me only 1000.00??? That's doesn't even cover my bedroom set my baby bed or none of our clothesI'm not expecting thisI have the your contact the states you are at fault and you are entitled to replace everything in the storageI have the policy information as well as the information you made about the claim over I have voice mails with him begging me and trying to make me take back the clothes I told him time's answer well as [redacted] I didn't want them backYou are a very slick sneaky lawyer manSo why all of the sudden he don't want to pay me and give me dirty clothes that are ruined????? What about our other hampers full of new our clothes??? What about all the new things that were destroyed??? He knows like I know pictures don't lie and documents won't either I know [redacted] won't lie eitherHe wants me to go off and curse him out so he doesn't have to pay me.SINCE I TOLD HIM I WANTED MY MONEY BACK FROM THE MONTHS VERY OF OCTOBER ALL THE WAY UP TO DECEMBER PLUS THE MONEY I PAID TO PLACE MY THINGS IN THERE HE IS TRYING AND HAS BEEN BLACK BALLING ME AND TRYING TO FIND REASON'S NOT TO PAY ME WHAT HE KNOW HE OWES ME AND MY BLACK BABYIAM A SINGLE MOTHER WHO JUST GOT A JOB AND A PLACE FOR US IM TRYING TO GET ON MY FEET AND CANT HE IS MAKING IT VERY HARD FOR US AND A INCONVENIENCE USWE HAVE NOW PAIN AND SUFFERING RACIST and DECRIMINARING AGINIST ME & MY BABYWE HAVE NOTHING AND HE REALLY DOESN'T CARE ABOUT YOUR LOSS OR HOW HARD I WORKED FOR ALL OF OUR THINGS GOT THEM ALL BRAND NEW STILL WITH TAGS ON IT 90% OF THEM OR OUR WE were WHITE or I WERE A man he would have took care of THIS WITH NO PROBLEMS and probably CATER to my EVERY NEEDSHE IS A LIE AND THIEF AND VERY FRAUDULENT.I KNOW HIS BUSINESS OR BUILDING ISN'T UP TO PART AS THEY SHOULD BEOR ME AND MY SON THING'S WOULDN'T BE RUINEDIT'S BLACK MOLD AND THAT'S VERY DANGEROUS FOR ANYONE TO PLACE THERE THING'S IN THEREI URGE YOU DO NOT USE HIM FOR STORAGE OR TO MOVE YOUR THINGSHORRIBLE PERSON AND MANHE [redacted] TAKE YOUR MONEYI CAN ALSO PROVE THAT AS WELLI HAVE NOTHING TO HIDE HERE OR LIE ABOUT HERE BUT HE SURE MY DOES MY LAWYER [redacted] be in touch with him before the week is overMAYBE TOMORROW Final Consumer Response / [redacted] (1500, 9, 2016/02/10) */

I have spoken with Mr***, and have apologized profusely for us not getting back with himWe have ordered a new entertainment center for him, and I am writing him a check to cover the other problems that we have hadThis claim has now been resolved

Initial Business Response /* (1000, 5, 2015/06/17) */
I, [redacted] (owner of Simple Moves) was absolutely nothing but courteous to Mrs. [redacted]. I explained that the crew arrived at 9:06 that morning, a total of 6 minutes late. We have GPS on all of our trucks. I believe that most customers...

would not mention a crew being 6 minutes late. Mrs. [redacted] said that they (the crew) smelled like marijuana. All of our employees are drug tested before hiring, after an incident, on suspicion, or just random. Every month we draw two names out of a hat and tell them that they must take a drug test. These employees were tested and both results came back as negative. I explained to Mrs. [redacted] that some cigarettes can smell like marijuana. She seemed to understand that.
I told her that we would offer her a $50.00 Simple Moves GC, but decided to do one step better and offer her $100.00 GC instead. I gave her double than what she had agreed to. This is something that I try to do to keep our customers happy. Furthermore we refunded her credit card $49.50, which is 30 minutes of work as promised. If she would have looked at her credit card statement and had seen the credit this report to the Revdex.com probably would not have happened. Her credit was issued on June 1st at 13:44 transaction number XXXXXXXXXX.
I hope that Mrs. [redacted] realizes her mistake and contacts you and asks to have her complaint withdrawn.

Initial Business Response /* (1000, 5, 2016/02/09) */
I called [redacted] on 01/23/2016 and asked her to call me. I called again on 01/27/2016 and again on 01/28/2016. Three separate times I have reached out to her to try to resolve this matter. Finally on 02/02/2016 she called and left me a message...

saying that she does not want to hear from me. Each time that I called [redacted] I asked for some sort of documentation that she had paid her storage bill. She has avoided that question each and every time. Due to an inter-office problem she has made no payment to us, therefore, no items can be returned until payment has been made in full. Even thou that is true, I was willing to forgo all payments and send her a check for $1,000. Attached is the letter from our attorney.
[redacted]
[redacted]
St. [redacted], MO 63074
Re: Simple Moves
Dear Ms. [redacted]:
This letter is sent on behalf of Simple Moves in regard to your refusal to accept delivery of your property that you stored with them.
We have been advised that during the year that you left your possessions in the storage of Simple Moves you did not make any payments to them as and for the storage charges. Therefore, the bailment of your property by Simple Moves was a gratuitous bailment under well settled Missouri law. In such a situation Simple Moves is only responsible for damage to the property that results from their gross negligence. Simple Moves stored your property using ordinary care and there was no gross negligence involved. Simple Moves does not have a duty to guarantee that no damage [redacted] occur to your property, no matter the source. They are not responsible for unforeseen occurrences that do not rise to the level of gross negligence.
Even though Simple Moves is not legally responsible for the damage to your property that was gratuitously stored at their location due to your nonpayment, they would like to resolve this matter if possible. I have been authorized to make an offer to settle any and all claims you maybe asserting against Simple Moves for payment of $1,000.00. We believe this to be a more than reasonable offer made in a good [redacted] attempt to resolve this situation.
Very truly yours,
Gregory P. May
GPM/ls
cc: Simple Moves
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No he did not I called them several times regarding my things and the claim that was filed. He blew me off and kept having me speak to [redacted] forcing me to take the damage clothes they ruined. I have the pictures to prove the damage as well as witness his worker's [redacted]'s and [redacted] and seveal others. I also have documentation times and dates of each and every phone call that was made to the company. I kept trying to contact [redacted] on several occasions . I Kept getting the voice mail as well as [redacted] as well as [redacted] . I'm not happy at all about this because if I didn't make any payments or pay at all then how was I able to receive our things at my new apartment ??? This man deleted the payments I made as well as take the money from my claim. What did he do with it??? If he had climal done and got 10 thousand for??? Why now all of then sudden [redacted] and [redacted] he says my clothes were not covered. He is with nation wide and I know for a fact they were covered and ruined by him being neglecting to protect our belongs so called weather proof storage. He had his workers to do to do his dirty work did not damage then why who they try and offer me only 1000.00??? That's doesn't even cover my bedroom set my baby bed or none of our clothes. I'm not expecting this. I have the your contact the states you are at fault and you are entitled to replace everything in the storage. I have the policy information as well as the information you made about the claim over 5000.00 . I have voice mails with him begging me and trying to make me take back the clothes I told him 5 time's answer well as [redacted] I didn't want them back. You are a very slick sneaky lawyer man. So why all of the sudden he don't want to pay me and give me dirty clothes that are ruined????? What about our other 2 hampers full of new our clothes??? What about all the new things that were destroyed??? He knows like I know pictures don't lie and documents won't either I know [redacted] won't lie either. He wants me to go off and curse him out so he doesn't have to pay me.SINCE I TOLD HIM I WANTED MY MONEY BACK FROM THE MONTHS VERY OF OCTOBER 2014 ALL THE WAY UP TO DECEMBER 2015. PLUS THE MONEY I PAID TO PLACE MY THINGS IN THERE 469.00. HE IS TRYING AND HAS BEEN BLACK BALLING ME AND TRYING TO FIND REASON'S NOT TO PAY ME WHAT HE KNOW HE OWES ME AND MY BLACK BABY. IAM A SINGLE MOTHER WHO JUST GOT A JOB AND A PLACE FOR US IM TRYING TO GET ON MY FEET AND CANT HE IS MAKING IT VERY HARD FOR US AND A INCONVENIENCE US. WE HAVE NOW PAIN AND SUFFERING RACIST and DECRIMINARING AGINIST ME & MY BABY. WE HAVE NOTHING AND HE REALLY DOESN'T CARE ABOUT YOUR LOSS OR HOW HARD I WORKED FOR ALL OF OUR THINGS GOT THEM ALL BRAND NEW STILL WITH TAGS ON IT 90% OF THEM OR OUR WE were WHITE or I WERE A man he would have took care of THIS WITH NO PROBLEMS and probably CATER to my EVERY NEEDS. HE IS A LIE AND THIEF AND VERY FRAUDULENT.I KNOW HIS BUSINESS OR BUILDING ISN'T UP TO PART AS THEY SHOULD BE. OR ME AND MY SON THING'S WOULDN'T BE RUINED. IT'S BLACK MOLD AND THAT'S VERY DANGEROUS FOR ANYONE TO PLACE THERE THING'S IN THERE. I URGE YOU DO NOT USE HIM FOR STORAGE OR TO MOVE YOUR THINGS. HORRIBLE PERSON AND MAN. HE [redacted] TAKE YOUR MONEY. I CAN ALSO PROVE THAT AS WELL. I HAVE NOTHING TO HIDE HERE OR LIE ABOUT HERE BUT HE SURE MY DOES MY LAWYER [redacted] be in touch with him before the week is over. MAYBE TOMORROW .
Final Consumer Response /* (1500, 9, 2016/02/10) */

Our two movers are very good movers and go through a training class which consist of paperwork, videos, and on the job training with our seasoned movers. The fountain that was damaged, was not boxed/crated properly so he knew that there was a higher chance of the item getting damaged. Our crew had...

him sign a release of liability on the fountain, which states that since it is not packed properly, we cannot be held responsible. Even thou we were not responsible for the fountain, we still offered him $50.00. The other item that was reported was a desk. Our claims manager went to his residence and touched up the desk and offered him another $50.00. So, as a company we addressed what he asked us to, we went way over and beyond what we needed to do. Furthermore, our claims manger had delivered the settlement check to him as another way of us showing that our customers are important and that we do care about them. Now the customer is complaining that the tools in his drawer was moved from one side to the other while walking up the steps, that statement is absurd and ridiculous. These are the customers that we can never please and we will no longer try to.

This is a phone call from our customer after the move

Below is what I had added to her file at the time.03/21/17  11:33 AM  [redacted] - She was not happy with her move, or at least that we could not move her frig. I tried to talk to her about it, but she kept saying that she was going to call the Revdex.com on us. She did not let me try to help...

her or to fix the situation. Mrs. [redacted] had a refrigerator with doors that could not be removed by just any person/mover. We sent a manager out to this move and realized that there was a seal around the wiring hardness. We told her that we would cut the seal, giving us the ability to remove the doors, so that we could then move the refrigerator. Since our employees are movers and not electricians, or appliance repair people, we told her that we would need to sign a release liability and then we would do whatever we could to please her. Since she refused to sign or release, we had no options. When I spoke with her after the fact, all she said was that she was going to call the Revdex.com. In our signed contract by Mrs. [redacted], we have a clause “Impossibility and Impracticability” That simply states there will be items from time to time that we are unable to move do to circumstances beyond our control. This was one of those items. As I said, I tried to work with her, and she refused. Simple Moves will not give her a refund, because she refused to try to let us resolve the situation.

She has been taken care of and we went out and rearranged all of her storage and she was very happy.  I spoke with her and we also refunded an hour of her move.