Simons Heating and Cooling, Inc.

Revdex.com called the business who explained that they were called to find the source of a leak. They needed to cut a hole in the ceiling and then run water. It was found that the source of the leak was a defect in the tub, and explained that the consumer would need to call someone else to repair that leak...

since it was not a plumbing problem. The consumer was billed accordingly after the business found the source of the leak.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The problem was a plumbing problem (a tub leak is not a plumbing problem??). We called another plumber who came and fixed the leak. Simons did nothing to fix any problems nor did they ever present us at the time they were in the home with a bill or say at any point we were going to be billed for looking at a leak. I was billed almost $300 for no work done.
Regards,
[redacted]