SimonMed Imaging

Revdex.com Serving Central June 15, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919- arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding [redacted] ’s recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed with the insurance company that the claim was denied in error and reprocessed on 6/2/We were informed the insurnae made a payment on 6/13/and the patient’s total responsibility is $Once we receive the insurance payment, a new bill will be promptly mailed to Mr [redacted] Again, we apologize for the confusion surrounding Mr [redacted] ’s recent visit with SimonMed ImagingWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O [redacted] Operations Specialist E Camelback Rd Ste# Scottsdale, AZ Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as they investigate it promptly, within days I have had this response in the past from SimonMed and never heard from them I will wait for the business to perform this action within days and, if it does, and I am refunded $459.99, I will consider this complaint resolved Regards, [redacted]

I will investigate the complaint

I have received documentation from SimonMed today, 8/10/ Per the response from SimonMed to the Revdex.com, I was to see a credit to my credit card account within 3-days as of 8/5/As of end of business today, 8/10/16, there is NO CREDIT to my account, nor any credit PENDINGAlso, in the documents sent to me, it shows (3) claims with James M [redacted] (209) with the service date 5/26/16, that payments have been processed by insurance (see SimonMed_Doc)When I went on my insurance website and looked at my claim summary, I saw that SimonMed issued a duplicate claim for James M [redacted] (209) for $8/8/This was already processed as part of another claim that totaled $4,(See attached James M [redacted] doc)Why are they trying to process that amount again if they say that all claims are processed and balance is $0? To close this dispute, this is what I need to see happen: On the SimonMed Patient History Report, all claims for service date 5/26/need to show processed/paid in full with United Health Care and my account at $balance I need to see the credit due to me on my credit card processed

I apologize for the delay in your refund I have confirmed your refund is due in the amount of $ You should receive your within week, however, due to the holiday, there may be a slight delay Should you have additional questions, please reach out to our billing office directly at ( [redacted] and Brenda will be more than happy to assist youSincerely, Amy Z [redacted]

on 11-23-a check was sent out to patient at: [redacted] *In the amount of $

We will investigate

Thank you for reaching out to usMrs [redacted] does not have a balance with us at this time, due to her claim still pending with the insuranceWe have checked to verify that it was billed to the correct insurance and resubmitted the claimThe patient will be notified after the insurance processes the claim if any payment is due per her EOBPlease let us know if there is anything else we can assist with