Initial Business Response /* (1000, 5, 2014/04/21) */
First of all we did contact the customer to work out the problem and we agreed to refund $500 for the door. Secondly we also give the customer options to resolve the issue which are return the door and get refund or If the customer want...
to keep this door we can help to fix it but the factory will not honor any warrantee for this door since they refund the money already. Either way the customer can keep this door with the refund of $500. We can fix the door and make all the adjustment needed for it this time and again there will be no other warrantee in the future for this door. We never heard any other issue with the other door upstair. Please contact our office at XXX-XXX-XXXX for any service. Thank you for your feed back.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an classic example of "Bait and Switch". The businessman keep saying that but never does anything. None of my phone calls were even returned. I will try again.
I left a message to EZ Blinds and Shades on 5/5/2014 at 7.20 AM PST. Awaiting response.
Initial Business Response /* (1000, 5, 2014/04/21) */
First of all we did contact the customer to work out the problem and we agreed to refund $500 for the door. Secondly we also give the customer options to resolve the issue which are return the door and get refund or If the customer want...
to keep this door we can help to fix it but the factory will not honor any warrantee for this door since they refund the money already. Either way the customer can keep this door with the refund of $500. We can fix the door and make all the adjustment needed for it this time and again there will be no other warrantee in the future for this door. We never heard any other issue with the other door upstair. Please contact our office at XXX-XXX-XXXX for any service. Thank you for your feed back.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an classic example of "Bait and Switch". The businessman keep saying that but never does anything. None of my phone calls were even returned. I will try again.
I left a message to EZ Blinds and Shades on 5/5/2014 at 7.20 AM PST. Awaiting response.